If we can’t trust the industry to regulate itself… then what about the law?

For years, UX teams have relied on the user journey map, a standard tool of design thinking, to visualize and communicate user intent, behavior, and flow. We’ve diagrammed human goals and emotions…

Zack White is a product designer who grew up in Winter Park, Florida and currently lives in Brooklyn, New York. Zack and I both attended SCAD at the same time but didn’t meet until we were both living…

Sacred principles for the intelligence era.

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What poker decks, medieval maps, and Google can teach us about making a better design tool

How to answer the question keeping design leaders awake at night.

Why Uber implemented choosing driver gender preference and why it doesn’t work.

Three bad UX stories from just one week that brought me close to a complete meltdown

How the FTC’s click-to-cancel rule might be revived after all.

“Oh, no! I’m getting to watch, hear, and read exactly what I want. Help me! Somebody do something!”

Good design is often judged by its functionality or its user-friendliness. But what about when design has to be more than just functional…

Why your iPhone’s date picker was never infinite.

Something got seriously lost in translation

The true power of your design comes from its story, not just its surface.

The controls demonstrated by the Meta Neural Band offer an exciting new answer to the question of how we’ll interact with the tech of the…

Smart glasses present new opportunities for scammers, perverts, and cheaters.

When your company shrinks back to startup size, how can you adapt?

Reasons to be optimistic

The consequences of making habit-forming apps.