and how understanding human abilities can transform the way we build products and places.

The entire experience has turned into a confusing and frustrating mess

People want the human internet back.

The saga of making a computer perched on a human face look cool

My shifting view of creativity shows it grows from slow, deliberate practice, experimenting, failing, refining, not from instant results.

How retailers evolved from preventing stampedes to fighting bots, and why fairness at scale is harder than it looks

Four tools that product designers use that have nothing to do with Figma

Weekly curated resources for designers — thinkers and makers.

We are in a transitional period: from the era of software shaped like household objects to the era of software shaped like thought.

How outdated decision logics are undermining Labour’s ambitions for a mission-driven government.

Reimagining cities, spaces and systems through the wonder of nature

Visual foundations are an art that must be mastered, but stable cognitive patterns, the ones widely used in design, marketing, and…

How to get your team to stop seeing user research as an expense

An exploration of causes, costs and competitive advantages connected to design maturity in product organisations

A shift towards token-first and AI-assisted systems

As AI mirrors how we design and learn, our role evolves from creating interfaces to defining the signals that shape intelligent…

Is design standing in the way of me showing up in community?

What do the last five years of academic research tell us about how design is changing?

James Baldwin on protection, avoidance, and the limits we inherit.

For years, design and tech teams have relied on shape metaphors to describe expertise. We had T-shaped people (one deep skill, broad…