People are information beings. Our civilization is created from shared information with practical application — part know-how, part doing.

Systems Thinking represents a fundamental shift in how complex problems are approached, moving beyond traditional reductionist analysis to…

The short version: IT is broken. It’s not working, to the point where people are ready to give it up, just like they would a mangled…

Making life less complex should be every designer’s mantra for the next decade.

How I demoted my tree diagrams.

Humanity is informed as never before; nothing in the historical record compares. This, unfortunately, is not a particularly good thing. The provision of information, if it is to bless mankind, must have quality control built into it… it must have a feedback…

A framework for Crisis Information Design

Claude just showed us what replaced it.

We built a messaging-app architecture for knowledge work. The recall failure that followed is structural, not optional.*

AI didn’t create the gap. It made it impossible to ignore.