Hi there! 👋
In the new version of Wapp.im widget (for amoCRM) we added functionality to distribute incoming messages by strategies.💫
There are 2 options to distribute incoming messages to managers:
1. Random selection - new requests will be created for managers in random order (no matter how many deals each has)
2. Uniform - new requests will be created uniformly for all employees
Example of the uniform strategy:
Three employees are assigned (number of active deals). Petrov (0), Ivanov (0) and Sidorov(0).
A request came in
Petrov (1), Ivanov (0) and Sidorov(0)
Petrov (1), Ivanov (1) and Sidorov (0)
Petrov (1), Ivanov (1) and Sidorov (1)
And so on
Contact Support
In the new version of Wapp.im widget (for amoCRM) we added functionality to distribute incoming messages by strategies.💫
There are 2 options to distribute incoming messages to managers:
1. Random selection - new requests will be created for managers in random order (no matter how many deals each has)
2. Uniform - new requests will be created uniformly for all employees
Example of the uniform strategy:
Three employees are assigned (number of active deals). Petrov (0), Ivanov (0) and Sidorov(0).
A request came in
Petrov (1), Ivanov (0) and Sidorov(0)
Petrov (1), Ivanov (1) and Sidorov (0)
Petrov (1), Ivanov (1) and Sidorov (1)
And so on
Contact Support