#ташкент #support
Tech Support (Customer Support) Specialist for remote work @ Applied Labs | 5 000 000 - 8 500 000 UZS
#techsupport #customersupport #удаленно #masofaviy #remote #техподдержка
Applied Labs is looking for a Tech Support Specialist to join our rapidly growing distributed team of IT professionals in our effort to provide software solution development and maintenance services for ever growing financial industry in the US and Europe. This position will provide the member with experience using innovative, market-leading tools and methodologies.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat (mostly chat)
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Required qualifications
- Fluency in English (in both verbal and written forms)
- Experience as a Customer Support Specialist, Dispatcher or similar CS role
- Familiarity with our industry is a plus
- Understanding of how a CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
What we offer
- Flexible schedule - you can work remotely from home
- Work US Eastern Standard Time business hours (from 16:00 until 00:00 at night)
- 5 days work week
- Interesting tech product that serves financial companies in the US
- Work with the talented distributed team that brings a unique outlook to our team
- Competitive compensation - 5 000 000 - 8 500 000 UZS
How to apply
Please send your resume to jobs@appliedlabs.io with “Tech Support Vacancy” subject title or send your resume to @appliedlabs
👉 Подписаться на канал @UzDev_Jobs
Tech Support (Customer Support) Specialist for remote work @ Applied Labs | 5 000 000 - 8 500 000 UZS
#techsupport #customersupport #удаленно #masofaviy #remote #техподдержка
Applied Labs is looking for a Tech Support Specialist to join our rapidly growing distributed team of IT professionals in our effort to provide software solution development and maintenance services for ever growing financial industry in the US and Europe. This position will provide the member with experience using innovative, market-leading tools and methodologies.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat (mostly chat)
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Required qualifications
- Fluency in English (in both verbal and written forms)
- Experience as a Customer Support Specialist, Dispatcher or similar CS role
- Familiarity with our industry is a plus
- Understanding of how a CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
What we offer
- Flexible schedule - you can work remotely from home
- Work US Eastern Standard Time business hours (from 16:00 until 00:00 at night)
- 5 days work week
- Interesting tech product that serves financial companies in the US
- Work with the talented distributed team that brings a unique outlook to our team
- Competitive compensation - 5 000 000 - 8 500 000 UZS
How to apply
Please send your resume to jobs@appliedlabs.io with “Tech Support Vacancy” subject title or send your resume to @appliedlabs
👉 Подписаться на канал @UzDev_Jobs
#techsupport #windows #linux #cybersecurity
Company: Datagaze is a national company with 5+ years of experience in cyber security.
Project: Datagaze DLP is an information system for preventing the leakage of confidential information from the organization and monitoring the activities of employees.
Position: Technical support.
Сompetence: Working with clients, installing and cofiguring software, collecting feedbacks from clients.
Operating system: Linux and Windows basics required.
Busyness: At the office, 6/1, full time.
Language: Uzbek native required, russian/english.
Required: 1+ years of experience.
Salary: $500+.
We offer: Unique project, a good office in Tashkent, on time salary, young and friendly team, corporate dinners.
Details: Other details will be discussed in the face to face meeting.
Internship: Students, interns may not work with us currently.
For sending CV: @datagaze_jobs
👉 Подписаться на канал @UzDev_Jobs
Company: Datagaze is a national company with 5+ years of experience in cyber security.
Project: Datagaze DLP is an information system for preventing the leakage of confidential information from the organization and monitoring the activities of employees.
Position: Technical support.
Сompetence: Working with clients, installing and cofiguring software, collecting feedbacks from clients.
Operating system: Linux and Windows basics required.
Busyness: At the office, 6/1, full time.
Language: Uzbek native required, russian/english.
Required: 1+ years of experience.
Salary: $500+.
We offer: Unique project, a good office in Tashkent, on time salary, young and friendly team, corporate dinners.
Details: Other details will be discussed in the face to face meeting.
Internship: Students, interns may not work with us currently.
For sending CV: @datagaze_jobs
👉 Подписаться на канал @UzDev_Jobs
#techsupport #windows #linux #cybersecurity
Company: Datagaze is a national company with 5+ years of experience in cyber security.
Project: Datagaze DLP is an information system for preventing the leakage of confidential information from the organization and monitoring the activities of employees.
Position: Technical support.
Сompetence: Working with clients, installing and cofiguring software, collecting feedbacks from clients.
Operating system: Linux and Windows basics required.
Busyness: At the office, 6/1, full time.
Language: Uzbek native required, russian/english.
Required: 1+ years of experience.
Salary: $500+.
We offer: Unique project, a good office in Tashkent (near to the Oybek metro station), on time salary, young and friendly team, corporate dinners.
Details: Other details will be discussed in the face to face meeting.
Internship: Students, interns may not work with us currently.
For sending CV: @datagaze_jobs
👉 Подписаться на канал @UzDev_Jobs
Company: Datagaze is a national company with 5+ years of experience in cyber security.
Project: Datagaze DLP is an information system for preventing the leakage of confidential information from the organization and monitoring the activities of employees.
Position: Technical support.
Сompetence: Working with clients, installing and cofiguring software, collecting feedbacks from clients.
Operating system: Linux and Windows basics required.
Busyness: At the office, 6/1, full time.
Language: Uzbek native required, russian/english.
Required: 1+ years of experience.
Salary: $500+.
We offer: Unique project, a good office in Tashkent (near to the Oybek metro station), on time salary, young and friendly team, corporate dinners.
Details: Other details will be discussed in the face to face meeting.
Internship: Students, interns may not work with us currently.
For sending CV: @datagaze_jobs
👉 Подписаться на канал @UzDev_Jobs
#techsupport #windows #linux #cybersecurity
Kompaniya: Datagaze - kiberxavfsizlik yo'nalishida 5+ yil tajribaga ega bo'lgan milliy kompaniya.
Loyiha: Datagaze DLP - tashkilotlarning korporativ tarmog'idan konfidensial ma'lumotlarning sizib chiqishini oldini olish va xodimlar faoliyatini nazorat qilish tizimi.
Lavozim: Texnik ko'makchi.
Vakolat: Mijoz tashkilotlar bilan ishlash. Tashkilot xodimlarini Datagaze DLP tizimi bilan ishlashga o'rgatish. Loyiha doirasida kerakli dasturlarni o'rnatish, sozlash va diagnostika qilish. Mijozlardan kelayotgan texnik yo'nalishdagi murojaatlar bilan ishlash.
Talablar:
- Windows OS texnik muammolarini diagnoz qilish. Windows OS loglari, fayl strukturalari, tizimli sozlamalari va xavfsizlik sozlamalarini bilish talab etiladi. Domain Controller va Group Policy Objectlar haqida bilish qo'shimcha ustunlik beradi.
- Linux OS terminalida erkin ishlash, Linux OS loglari, fayl strukturalari, tizimli sozlamalari va xavfsizlik sozlamalarini bilish talab etiladi.
- Tarmoq texnologiyalari haqida boshlang'ich bilimlarga ega bo'lish, Linux/Windows OS birida tarmoq sozlamalarini yaxshi bilish talab etiladi.
Bandlik: Ofisda, 6/1 rejimda to'liq ish kuni.
Til: O'zbek tilini bilish talab etiladi, rus tilini bilish qo'shimcha ustunlik beradi.
Tajriba: 1+ yil ish faoliyati talab etiladi.
Maosh: $500+.
Ish sharoiti: Original va qiziqarli loyiha, Toshkent markazida qulay va shinam ofis, o'z vaqtida maosh, yosh va do'stona jamoa, shaxsiy rivojlanish uchun imkoniyatlar va h.k.
Batafsil: Boshqa tafsilotlar yuzma-yuz suhbatda muhokama qilinadi.
Amaliyot: Diqqat! Hozirda talabalar va yangi o'rganuvchilar uchun amaliyot (stajirovka) yo'q.
CV ni qabul qilish: @datagaze_jobs
👉 Подписаться на канал @UzDev_Jobs
Kompaniya: Datagaze - kiberxavfsizlik yo'nalishida 5+ yil tajribaga ega bo'lgan milliy kompaniya.
Loyiha: Datagaze DLP - tashkilotlarning korporativ tarmog'idan konfidensial ma'lumotlarning sizib chiqishini oldini olish va xodimlar faoliyatini nazorat qilish tizimi.
Lavozim: Texnik ko'makchi.
Vakolat: Mijoz tashkilotlar bilan ishlash. Tashkilot xodimlarini Datagaze DLP tizimi bilan ishlashga o'rgatish. Loyiha doirasida kerakli dasturlarni o'rnatish, sozlash va diagnostika qilish. Mijozlardan kelayotgan texnik yo'nalishdagi murojaatlar bilan ishlash.
Talablar:
- Windows OS texnik muammolarini diagnoz qilish. Windows OS loglari, fayl strukturalari, tizimli sozlamalari va xavfsizlik sozlamalarini bilish talab etiladi. Domain Controller va Group Policy Objectlar haqida bilish qo'shimcha ustunlik beradi.
- Linux OS terminalida erkin ishlash, Linux OS loglari, fayl strukturalari, tizimli sozlamalari va xavfsizlik sozlamalarini bilish talab etiladi.
- Tarmoq texnologiyalari haqida boshlang'ich bilimlarga ega bo'lish, Linux/Windows OS birida tarmoq sozlamalarini yaxshi bilish talab etiladi.
Bandlik: Ofisda, 6/1 rejimda to'liq ish kuni.
Til: O'zbek tilini bilish talab etiladi, rus tilini bilish qo'shimcha ustunlik beradi.
Tajriba: 1+ yil ish faoliyati talab etiladi.
Maosh: $500+.
Ish sharoiti: Original va qiziqarli loyiha, Toshkent markazida qulay va shinam ofis, o'z vaqtida maosh, yosh va do'stona jamoa, shaxsiy rivojlanish uchun imkoniyatlar va h.k.
Batafsil: Boshqa tafsilotlar yuzma-yuz suhbatda muhokama qilinadi.
Amaliyot: Diqqat! Hozirda talabalar va yangi o'rganuvchilar uchun amaliyot (stajirovka) yo'q.
CV ni qabul qilish: @datagaze_jobs
👉 Подписаться на канал @UzDev_Jobs
#techsupport #windows #linux #cybersecurity
Kompaniya: Datagaze - kiberxavfsizlik yo'nalishida 5+ yil tajribaga ega bo'lgan milliy kompaniya.
Loyiha: Datagaze DLP - tashkilotlarning korporativ tarmog'idan konfidensial ma'lumotlarning sizib chiqishini oldini olish va xodimlar faoliyatini nazorat qilish tizimi.
Lavozim: Texnik ko'makchi.
Vakolat: Mijoz tashkilotlar bilan ishlash. Tashkilot xodimlarini Datagaze DLP tizimi bilan ishlashga o'rgatish. Loyiha doirasida kerakli dasturlarni o'rnatish, sozlash va diagnostika qilish. Mijozlardan kelayotgan texnik yo'nalishdagi murojaatlar bilan ishlash.
Talablar:
- Windows OS texnik muammolarini diagnoz qilish. Windows OS loglari, fayl strukturalari, tizimli sozlamalari va xavfsizlik sozlamalarini bilish talab etiladi. Active Directory Domain Controller va Group Policy Objectlar haqida bilish qo'shimcha ustunlik beradi.
- Linux OS terminalida erkin ishlash, Linux OS loglari, fayl strukturalari, tizimli sozlamalari va xavfsizlik sozlamalarini bilish talab etiladi.
- Tarmoq texnologiyalari haqida boshlang'ich bilimlarga ega bo'lish, Linux/Windows OS birida tarmoq sozlamalarini yaxshi bilish talab etiladi.
- Tarmoq va tizim administratorligi bo'yicha boshlang'ich bilimlar bo'lishi maqsadga muvofiq.
Bandlik: Ofisda, 6/1 rejimda to'liq ish kuni.
Til: O'zbek va rus tillarini bilish talab etiladi.
Tajriba: 1+ yil ish faoliyati talab etiladi.
Maosh: $500+.
Ish sharoiti: Unikal va qiziqarli loyiha, Toshkent markazida qulay va shinam ofis, o'z vaqtida maosh, yosh va do'stona jamoa, shaxsiy rivojlanish uchun imkoniyatlar va h.k.
Batafsil: Boshqa tafsilotlar yuzma-yuz suhbatda muhokama qilinadi.
Amaliyot: Diqqat! Hozirda talabalar va yangi o'rganuvchilar uchun amaliyot (stajirovka) yo'q.
CV ni qabul qilish: @datagaze_pm
👉 Подписаться на канал @UzDev_Jobs
Kompaniya: Datagaze - kiberxavfsizlik yo'nalishida 5+ yil tajribaga ega bo'lgan milliy kompaniya.
Loyiha: Datagaze DLP - tashkilotlarning korporativ tarmog'idan konfidensial ma'lumotlarning sizib chiqishini oldini olish va xodimlar faoliyatini nazorat qilish tizimi.
Lavozim: Texnik ko'makchi.
Vakolat: Mijoz tashkilotlar bilan ishlash. Tashkilot xodimlarini Datagaze DLP tizimi bilan ishlashga o'rgatish. Loyiha doirasida kerakli dasturlarni o'rnatish, sozlash va diagnostika qilish. Mijozlardan kelayotgan texnik yo'nalishdagi murojaatlar bilan ishlash.
Talablar:
- Windows OS texnik muammolarini diagnoz qilish. Windows OS loglari, fayl strukturalari, tizimli sozlamalari va xavfsizlik sozlamalarini bilish talab etiladi. Active Directory Domain Controller va Group Policy Objectlar haqida bilish qo'shimcha ustunlik beradi.
- Linux OS terminalida erkin ishlash, Linux OS loglari, fayl strukturalari, tizimli sozlamalari va xavfsizlik sozlamalarini bilish talab etiladi.
- Tarmoq texnologiyalari haqida boshlang'ich bilimlarga ega bo'lish, Linux/Windows OS birida tarmoq sozlamalarini yaxshi bilish talab etiladi.
- Tarmoq va tizim administratorligi bo'yicha boshlang'ich bilimlar bo'lishi maqsadga muvofiq.
Bandlik: Ofisda, 6/1 rejimda to'liq ish kuni.
Til: O'zbek va rus tillarini bilish talab etiladi.
Tajriba: 1+ yil ish faoliyati talab etiladi.
Maosh: $500+.
Ish sharoiti: Unikal va qiziqarli loyiha, Toshkent markazida qulay va shinam ofis, o'z vaqtida maosh, yosh va do'stona jamoa, shaxsiy rivojlanish uchun imkoniyatlar va h.k.
Batafsil: Boshqa tafsilotlar yuzma-yuz suhbatda muhokama qilinadi.
Amaliyot: Diqqat! Hozirda talabalar va yangi o'rganuvchilar uchun amaliyot (stajirovka) yo'q.
CV ni qabul qilish: @datagaze_pm
👉 Подписаться на канал @UzDev_Jobs