Service Incident Notice
We want to sincerely apologize for a recent service disruption that affected our datacenter proxies.
Due to an unexpected issue with our authentication cluster, some user data was deleted. We immediately restored the system from the most recent backup (from yesterday) to bring services back online as quickly as possible. Purchases made during the affected period will need to be resolved manually—please reach out to our live chat team so we can assist you directly.
Our team is actively investigating the root cause of this incident to ensure it cannot happen again. Once the investigation is complete, we will provide a full report.
As compensation, all users on a datacenter plan will automatically receive an additional 24 hours of service.
We deeply regret the inconvenience this has caused and greatly appreciate your patience and understanding while we work to prevent future occurrences.
We want to sincerely apologize for a recent service disruption that affected our datacenter proxies.
Due to an unexpected issue with our authentication cluster, some user data was deleted. We immediately restored the system from the most recent backup (from yesterday) to bring services back online as quickly as possible. Purchases made during the affected period will need to be resolved manually—please reach out to our live chat team so we can assist you directly.
Our team is actively investigating the root cause of this incident to ensure it cannot happen again. Once the investigation is complete, we will provide a full report.
As compensation, all users on a datacenter plan will automatically receive an additional 24 hours of service.
We deeply regret the inconvenience this has caused and greatly appreciate your patience and understanding while we work to prevent future occurrences.