We are aware of the major outage of residential proxies. There is a serious problem with the user cluster, which we are currently recovering from a backup.
We expect services to recover in the next 30 minutes.
We expect services to recover in the next 30 minutes.
After yesterdays & todays issues we also want to share some positive news.
We are thrilled to announce our new statistic feature released for Residential (GB) & Unlimited Residentials. You can now track your bandwidth usage over time & see the amount of requests you send as well as success rate.
You can find the statistic page under "View Usage" on your proxy plan dashboard.
We are thrilled to announce our new statistic feature released for Residential (GB) & Unlimited Residentials. You can now track your bandwidth usage over time & see the amount of requests you send as well as success rate.
You can find the statistic page under "View Usage" on your proxy plan dashboard.
💳 New Payment Options Available!
We’re excited to announce new payment methods at PlainProxies:
✅ USDT Payments are back!
You can now purchase again via USDT TRC20 (and other chains) 🎉
🇧🇷 Pix – Available for our Brazilian customers
🇮🇩 Ovo – Available for our Indonesian customers
🔗 Get started today: https://plainproxies.com/
We’re excited to announce new payment methods at PlainProxies:
✅ USDT Payments are back!
You can now purchase again via USDT TRC20 (and other chains) 🎉
🇧🇷 Pix – Available for our Brazilian customers
🇮🇩 Ovo – Available for our Indonesian customers
🔗 Get started today: https://plainproxies.com/
❤1
Service Incident Notice
We want to sincerely apologize for a recent service disruption that affected our datacenter proxies.
Due to an unexpected issue with our authentication cluster, some user data was deleted. We immediately restored the system from the most recent backup (from yesterday) to bring services back online as quickly as possible. Purchases made during the affected period will need to be resolved manually—please reach out to our live chat team so we can assist you directly.
Our team is actively investigating the root cause of this incident to ensure it cannot happen again. Once the investigation is complete, we will provide a full report.
As compensation, all users on a datacenter plan will automatically receive an additional 24 hours of service.
We deeply regret the inconvenience this has caused and greatly appreciate your patience and understanding while we work to prevent future occurrences.
We want to sincerely apologize for a recent service disruption that affected our datacenter proxies.
Due to an unexpected issue with our authentication cluster, some user data was deleted. We immediately restored the system from the most recent backup (from yesterday) to bring services back online as quickly as possible. Purchases made during the affected period will need to be resolved manually—please reach out to our live chat team so we can assist you directly.
Our team is actively investigating the root cause of this incident to ensure it cannot happen again. Once the investigation is complete, we will provide a full report.
As compensation, all users on a datacenter plan will automatically receive an additional 24 hours of service.
We deeply regret the inconvenience this has caused and greatly appreciate your patience and understanding while we work to prevent future occurrences.