#Position 13: Customer Service officer (call center)
Duty Station: Head Office
Required Competency
• The ability to discover the needs of customers and strive to deliver services and products to meet these needs and deliver high quality services within the available resources.
• Strong phone and verbal communication skills along with active listening
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Knowledge of management principles and familiarity with company products, services, and policies.
• Strong coaching and leadership skills, ability to motivate employees.
• Solid knowledge of online customer engagement platforms and channels.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.
• Positive attitude to work and change.
• Strong collaboration ethic, with ability to collaborate with teams from cross-functional disciplines.
• Decisiveness and attention to detail
Qualification & Experience:
MA/BA degree in Accounting, Economics, Management and other Business related fields and Minimum of One years related banking experience
Main Roles and Responsibilities
• Delivering a comprehensive service to enquiring customers
• Manage and monitor all activities of a call center on a daily basis.
• Ensure customer inquiries are answered promptly.
• Assist and support call center staff in handling customer traffic.
• Schedule and monitor all call center activities.
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Report on customer feedback
• Complete call logs and reports
• Manage & update customer databases
• Follow-up on customer calls
• Boost customer loyalty by offering a proper experience over the phone
• Process orders, forms, and applications
• Route calls to other team members whenever needed
• Make relevant notes from customer interactions
• Identify any issues that customers might be struggling with.
#NamootaafQoodaa_NamniiTokkooNama 1o #invitehagodhu fedhasaan
https://t.me/OdeeffannooBeeksisaaHojii
Duty Station: Head Office
Required Competency
• The ability to discover the needs of customers and strive to deliver services and products to meet these needs and deliver high quality services within the available resources.
• Strong phone and verbal communication skills along with active listening
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Knowledge of management principles and familiarity with company products, services, and policies.
• Strong coaching and leadership skills, ability to motivate employees.
• Solid knowledge of online customer engagement platforms and channels.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.
• Positive attitude to work and change.
• Strong collaboration ethic, with ability to collaborate with teams from cross-functional disciplines.
• Decisiveness and attention to detail
Qualification & Experience:
MA/BA degree in Accounting, Economics, Management and other Business related fields and Minimum of One years related banking experience
Main Roles and Responsibilities
• Delivering a comprehensive service to enquiring customers
• Manage and monitor all activities of a call center on a daily basis.
• Ensure customer inquiries are answered promptly.
• Assist and support call center staff in handling customer traffic.
• Schedule and monitor all call center activities.
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Report on customer feedback
• Complete call logs and reports
• Manage & update customer databases
• Follow-up on customer calls
• Boost customer loyalty by offering a proper experience over the phone
• Process orders, forms, and applications
• Route calls to other team members whenever needed
• Make relevant notes from customer interactions
• Identify any issues that customers might be struggling with.
#NamootaafQoodaa_NamniiTokkooNama 1o #invitehagodhu fedhasaan
https://t.me/OdeeffannooBeeksisaaHojii
#BeeksisaHojiiHaaraa_NewJobVacancy
#WarshaaBishaaniiTop
#Top_Beverages_Industries Trading
#Anywhere
Top Beverages Industries Trading
Top Beverages Industries Trading Invites qualified applicants for the following Vacant positions
#Position1_Chemist
Qualification – BSc Degree in Chemistry or Biology field of study with relevant beverage experience is advantageous/ recommended, out of which 2 years as a chemist
Quanitity Required: 4
Experience: 3 – years
Deadline: October 29, 2021
Work Place – Burayu
#Position_2 Junior Electrician
Qualification :- BSc Degree or TVET Diploma in Electrical or Industrial Electricity with with relevant beverage experience is advantageous/ recommended, out of which 2 years as an electrician
Quanitity Required: 5
Experience: 3-5 years
Deadline: October 29, 2021
Work Place- Burayu
#Position_3 – Cleaners
Qualification – 10th grade complete and above with similar experience in any manufacturing industries
Quanitity Required: 2
Minimum Years Of
Experience: 3 years
Deadline: October 29, 2021
Work Place-Addis Ababa
#Position_4 Packing Machine Operator
Qualification – BSc Degree or TVET in Mechanical, Electrical, Industrial, Metal Fabrication or related fields with relevant work experience, out of which 2 years in similar position
Quanitity Required: 4
Experience: 3- 5years
Deadline: October 29, 2021
Work Place – Burayu
#Position_5 Senior Accountant
Qualification – BA Degree in Accounting or related fields with relevant workexperience
Experience: 4- 5 years
Deadline: October 29, 2021
Work Place – Burayu
#Position_6 Cost Accountant
Qualification -BA Degree in Accounting or related fields with relevant work experience
Experience:4-5 Years
Deadline: October 29, 2021
Work Place – Addis Ababa
#Position_7Compressor Operator
Qualification – BSc or TVET diploma in Mechanical, Electrical, Industrial or Metal fabrication with relevant beverage experience is advantageous/ recommended, out of which 2 years as a compressor operator
Quanitity Required: 2
Experience: 3-5
Deadline: October 29, 2021
Work Place – Burayu
#Position_8 Driver
Qualification – 10th grade complete & valid driving license with relevant work experience
Quanitity Required: 2
Experience: 4 Years
Deadline: October 29, 2021
#Position_9 Store Clerk
Qualification – Bachelor’s degree or TVET diploma in Accounting, Supply and Business Management with relevant working experience in any manufacturing industries
Quanitity Required: 2
Experience: 2-4 years
Deadline: October 29, 2021
work place- Addis Ababa
#Position_10 Microbiologist
Qualification:- BSc Degree in Chemistry, Biology or Microbiology with relevant beverage experience is advantageous/ recommended, out of which 2 years as a microbiologist
Quanitity Required: 2
Experience: 3 years
Deadline: October 29, 2021
work Place -Burayu
#Position_11 Health, Safety & Environmental Supervisor
Qualification:- BSc Degree in Health science or Environmental health with relevant beverage experience is advantageous/ recommended, out of which 4 years in similar operation
Quanitity Required: 2
Experience: 5 years
Deadline: October 29, 2021
Work Place – Burayu
#Position_12 Procurement Manager
Qualification ;-BA Supply and Procurement, Business Management or related fields with relevant beverage experience is advantageous/ recommended, out of which 4 years in similar operation
Experience: 4-6 years
Deadline: October 29, 2021
Work Place – Burayu
#Position_13 Palletizer Operator
Qualification- BSc degree or TVET diploma in Mechanical , Electrical, Industrial or Metal fabrication related fields with relevant beverage experience is advantageous/ recommended, out of which 2 years in similar operation
Quanitity Required: 4
Experience: 3-5 years
Deadline: October 29, 2021
Work Place – Burayu
#Position_14 Light Inspector
Qualification- TVET diploma in any natural science studies with relevant beverage experience is advantageous/ recommended, out of which 1 years in similar operation
Quanitity Required: 12
Experience: 2 Years
#WarshaaBishaaniiTop
#Top_Beverages_Industries Trading
#Anywhere
Top Beverages Industries Trading
Top Beverages Industries Trading Invites qualified applicants for the following Vacant positions
#Position1_Chemist
Qualification – BSc Degree in Chemistry or Biology field of study with relevant beverage experience is advantageous/ recommended, out of which 2 years as a chemist
Quanitity Required: 4
Experience: 3 – years
Deadline: October 29, 2021
Work Place – Burayu
#Position_2 Junior Electrician
Qualification :- BSc Degree or TVET Diploma in Electrical or Industrial Electricity with with relevant beverage experience is advantageous/ recommended, out of which 2 years as an electrician
Quanitity Required: 5
Experience: 3-5 years
Deadline: October 29, 2021
Work Place- Burayu
#Position_3 – Cleaners
Qualification – 10th grade complete and above with similar experience in any manufacturing industries
Quanitity Required: 2
Minimum Years Of
Experience: 3 years
Deadline: October 29, 2021
Work Place-Addis Ababa
#Position_4 Packing Machine Operator
Qualification – BSc Degree or TVET in Mechanical, Electrical, Industrial, Metal Fabrication or related fields with relevant work experience, out of which 2 years in similar position
Quanitity Required: 4
Experience: 3- 5years
Deadline: October 29, 2021
Work Place – Burayu
#Position_5 Senior Accountant
Qualification – BA Degree in Accounting or related fields with relevant workexperience
Experience: 4- 5 years
Deadline: October 29, 2021
Work Place – Burayu
#Position_6 Cost Accountant
Qualification -BA Degree in Accounting or related fields with relevant work experience
Experience:4-5 Years
Deadline: October 29, 2021
Work Place – Addis Ababa
#Position_7Compressor Operator
Qualification – BSc or TVET diploma in Mechanical, Electrical, Industrial or Metal fabrication with relevant beverage experience is advantageous/ recommended, out of which 2 years as a compressor operator
Quanitity Required: 2
Experience: 3-5
Deadline: October 29, 2021
Work Place – Burayu
#Position_8 Driver
Qualification – 10th grade complete & valid driving license with relevant work experience
Quanitity Required: 2
Experience: 4 Years
Deadline: October 29, 2021
#Position_9 Store Clerk
Qualification – Bachelor’s degree or TVET diploma in Accounting, Supply and Business Management with relevant working experience in any manufacturing industries
Quanitity Required: 2
Experience: 2-4 years
Deadline: October 29, 2021
work place- Addis Ababa
#Position_10 Microbiologist
Qualification:- BSc Degree in Chemistry, Biology or Microbiology with relevant beverage experience is advantageous/ recommended, out of which 2 years as a microbiologist
Quanitity Required: 2
Experience: 3 years
Deadline: October 29, 2021
work Place -Burayu
#Position_11 Health, Safety & Environmental Supervisor
Qualification:- BSc Degree in Health science or Environmental health with relevant beverage experience is advantageous/ recommended, out of which 4 years in similar operation
Quanitity Required: 2
Experience: 5 years
Deadline: October 29, 2021
Work Place – Burayu
#Position_12 Procurement Manager
Qualification ;-BA Supply and Procurement, Business Management or related fields with relevant beverage experience is advantageous/ recommended, out of which 4 years in similar operation
Experience: 4-6 years
Deadline: October 29, 2021
Work Place – Burayu
#Position_13 Palletizer Operator
Qualification- BSc degree or TVET diploma in Mechanical , Electrical, Industrial or Metal fabrication related fields with relevant beverage experience is advantageous/ recommended, out of which 2 years in similar operation
Quanitity Required: 4
Experience: 3-5 years
Deadline: October 29, 2021
Work Place – Burayu
#Position_14 Light Inspector
Qualification- TVET diploma in any natural science studies with relevant beverage experience is advantageous/ recommended, out of which 1 years in similar operation
Quanitity Required: 12
Experience: 2 Years