Hi, it's your Message.Help account team 👋
This autumn, WhatsApp is rolling out some big changes that could affect how you talk to your customers every day.
Two things to know:
📌 Usernames — customers will be able to message you while keeping their phone number hidden, and WhatsApp is switching to a new way of identifying them.
📌 New charges (official WhatsApp Business API) — some messages that used to be free, like replies inside the 24-hour window, will start to cost money. The free WhatsApp app isn't affected.
We don't want any of this to catch you off guard. So in September we're running a free webinar to walk you through what's changing and how to get ready.
Stay tuned — we'll drop the date and sign-up link right here. 🗓️
#MessageHelp #FromYourAccountTeam #ProductUpdate
This autumn, WhatsApp is rolling out some big changes that could affect how you talk to your customers every day.
Two things to know:
📌 Usernames — customers will be able to message you while keeping their phone number hidden, and WhatsApp is switching to a new way of identifying them.
📌 New charges (official WhatsApp Business API) — some messages that used to be free, like replies inside the 24-hour window, will start to cost money. The free WhatsApp app isn't affected.
We don't want any of this to catch you off guard. So in September we're running a free webinar to walk you through what's changing and how to get ready.
Stay tuned — we'll drop the date and sign-up link right here. 🗓️
#MessageHelp #FromYourAccountTeam #ProductUpdate
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Hi everyone. It's Evgenii, CEO of Message.Help 👋
You've probably noticed the word HELP right there in our name: Message.Help 💙 That's not an accident. Helping our clients is the whole point. It's the promise I care about most.
As we grow, that's the thing I want to protect above everything else. Fast replies and new features are good — but only if they actually help you. I can't personally sit in every conversation our team has with you. But I still want to know when we fall short of that promise.
So here's a simple ask 👇
If you ever have a conversation with someone from our team that doesn't feel like real help — just send me a screenshot 📸 Only the screenshot. You don't need to explain anything or add a single word.
Send it straight to me: ceo@message.help 📩
It comes directly to me, I read every one, and no one gets "in trouble" for it. It simply helps us stay true to the word in our name.
I'm pinning this post 📌 so it's always easy to find.
Thank you for helping us stay who we want to be 🙏
— Evgenii, CEO @ Message.Help
#MessageHelp #FromTheCEO
You've probably noticed the word HELP right there in our name: Message.Help 💙 That's not an accident. Helping our clients is the whole point. It's the promise I care about most.
As we grow, that's the thing I want to protect above everything else. Fast replies and new features are good — but only if they actually help you. I can't personally sit in every conversation our team has with you. But I still want to know when we fall short of that promise.
So here's a simple ask 👇
If you ever have a conversation with someone from our team that doesn't feel like real help — just send me a screenshot 📸 Only the screenshot. You don't need to explain anything or add a single word.
Send it straight to me: ceo@message.help 📩
It comes directly to me, I read every one, and no one gets "in trouble" for it. It simply helps us stay true to the word in our name.
I'm pinning this post 📌 so it's always easy to find.
Thank you for helping us stay who we want to be 🙏
— Evgenii, CEO @ Message.Help
#MessageHelp #FromTheCEO
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🔴 WhatsApp is getting more expensive from October 1
Meta will start charging for service messages — the free replies your team or bot sends to a customer inside the 24-hour window. They've been free since November 2024. From October 1, every such reply is billed, just like a template message.
Who it affects: everyone who talks to customers on WhatsApp through the official API. So — almost all of you.
We'll break it down step by step: how much it costs and what to do about it. And on September 29 we go through it live 🗓️
The webinar link, ID and access code are in the 📌 pinned post of this channel.
#MessageHelp #FromYourAccountTeam #Webinar
Meta will start charging for service messages — the free replies your team or bot sends to a customer inside the 24-hour window. They've been free since November 2024. From October 1, every such reply is billed, just like a template message.
Who it affects: everyone who talks to customers on WhatsApp through the official API. So — almost all of you.
We'll break it down step by step: how much it costs and what to do about it. And on September 29 we go through it live 🗓️
The webinar link, ID and access code are in the 📌 pinned post of this channel.
#MessageHelp #FromYourAccountTeam #Webinar
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📌 Webinar "WhatsApp Changes" — September 29 (Tue)
🕒 Start: 15:00 CEST (16:00 Kyiv · 17:00 Dubai · 18:00 Astana)
Join link:
https://us06web.zoom.us/j/84355774673?pwd=jbWNj14N2KOVN19FKTsgK7bg9JO8Xa.1
Meeting ID: 843 5577 4673
Passcode: 958530
Save this post — we'll remind you on the morning of the 29th. We'll post the recording here after the webinar.
🕒 Start: 15:00 CEST (16:00 Kyiv · 17:00 Dubai · 18:00 Astana)
Join link:
https://us06web.zoom.us/j/84355774673?pwd=jbWNj14N2KOVN19FKTsgK7bg9JO8Xa.1
Meeting ID: 843 5577 4673
Passcode: 958530
Save this post — we'll remind you on the morning of the 29th. We'll post the recording here after the webinar.
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⚠️ Unofficial WhatsApp — why it's risky to stay on it
While everything still works, it feels like there's no problem. But the risks keep piling up:
🔸 Temporary blocks — for hours or a whole day. When it happens, your authorization drops and all your automation stops.
🔸 Mass broadcasts — a direct path to a permanent ban. You can lose the number forever.
🔸 Usernames & privacy settings are here — a customer can now hide their phone number. So how do you keep messaging them first by number?
What to do about all this — we break it down live on September 29, 15:00 CEST 🗓️
The webinar link, ID and access code are in the 📌 pinned post of this channel.
#MessageHelp #FromYourAccountTeam #Webinar
While everything still works, it feels like there's no problem. But the risks keep piling up:
🔸 Temporary blocks — for hours or a whole day. When it happens, your authorization drops and all your automation stops.
🔸 Mass broadcasts — a direct path to a permanent ban. You can lose the number forever.
🔸 Usernames & privacy settings are here — a customer can now hide their phone number. So how do you keep messaging them first by number?
What to do about all this — we break it down live on September 29, 15:00 CEST 🗓️
The webinar link, ID and access code are in the 📌 pinned post of this channel.
#MessageHelp #FromYourAccountTeam #Webinar
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💸 Official WhatsApp is getting more expensive from October 1
Meta's terms and prices keep changing — but one thing never does: costs go up. From October 1, your replies to incoming messages become paid — from the 1,001st message a month. The incoming messages themselves stay free.
Here's a normal booking chat:
👤 "Hi! Any openings with Marina tomorrow morning?" — incoming, free
💬 "Yes — 11:00 works. Shall I book it?" — free up to 1,000/month, paid from the 1,001st
So WhatsApp now charges for everyday chats with your clients. And an active business has thousands of these every month.
Do the math on your own volume — and what it'll cost after October 1. Then come to our webinar: we'll show you how to keep replying to clients without paying for every message.
🗓️ September 29, 15:00 CEST (16:00 Kyiv · 17:00 Dubai · 18:00 Astana)
The webinar link, ID and access code are in the 📌 pinned post of this channel.
#MessageHelp #FromYourAccountTeam #Webinar
Meta's terms and prices keep changing — but one thing never does: costs go up. From October 1, your replies to incoming messages become paid — from the 1,001st message a month. The incoming messages themselves stay free.
Here's a normal booking chat:
👤 "Hi! Any openings with Marina tomorrow morning?" — incoming, free
💬 "Yes — 11:00 works. Shall I book it?" — free up to 1,000/month, paid from the 1,001st
So WhatsApp now charges for everyday chats with your clients. And an active business has thousands of these every month.
Do the math on your own volume — and what it'll cost after October 1. Then come to our webinar: we'll show you how to keep replying to clients without paying for every message.
🗓️ September 29, 15:00 CEST (16:00 Kyiv · 17:00 Dubai · 18:00 Astana)
The webinar link, ID and access code are in the 📌 pinned post of this channel.
#MessageHelp #FromYourAccountTeam #Webinar
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🔔 Today at 15:00 CEST — webinar "WhatsApp Changes"
We'll break down what changes on October 1 and how to keep replying to clients without paying for every message.
🕒 15:00 CEST · 16:00 Kyiv · 17:00 Dubai · 18:00 Astana
Join link:
https://us06web.zoom.us/j/84355774673?pwd=jbWNj14N2KOVN19FKTsgK7bg9JO8Xa.1
Meeting ID: 843 5577 4673
Passcode: 958530
Connect 5 minutes before we start. See you there! 👋
#MessageHelp #FromYourAccountTeam #Webinar
We'll break down what changes on October 1 and how to keep replying to clients without paying for every message.
🕒 15:00 CEST · 16:00 Kyiv · 17:00 Dubai · 18:00 Astana
Join link:
https://us06web.zoom.us/j/84355774673?pwd=jbWNj14N2KOVN19FKTsgK7bg9JO8Xa.1
Meeting ID: 843 5577 4673
Passcode: 958530
Connect 5 minutes before we start. See you there! 👋
#MessageHelp #FromYourAccountTeam #Webinar
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GMT20260929_115756_Recording_cutfile_20260930061609423_1790x956.mp4
137.8 MB
🎥 Recording of the "WhatsApp Changes" webinar — inside
Thanks to everyone who joined! 🙏
The key point: from October 1, the official WhatsApp gets more expensive — replies to customers inside the window become billed.
At the webinar we showed how to keep messaging customers without paying for every message — with SuperWhatsApp, built on the official WhatsApp Coexistence.
▶️ Watch the recording:
https://us06web.zoom.us/rec/share/19uS9a4NsXNqElyg_qsMWXDke4oC47_tQAkISQmP53bmlJ4OADwtMorR3poNWhqG.PojJZu8hi8dc2jFs?from=hub
Access code: ZxE0=87+
🎁 Special offer until October 7: setup for €40 instead of €120.
Want it connected? Message us 👉 https://message.help/app/help/
#MessageHelp #FromYourAccountTeam #Webinar
Thanks to everyone who joined! 🙏
The key point: from October 1, the official WhatsApp gets more expensive — replies to customers inside the window become billed.
At the webinar we showed how to keep messaging customers without paying for every message — with SuperWhatsApp, built on the official WhatsApp Coexistence.
▶️ Watch the recording:
https://us06web.zoom.us/rec/share/19uS9a4NsXNqElyg_qsMWXDke4oC47_tQAkISQmP53bmlJ4OADwtMorR3poNWhqG.PojJZu8hi8dc2jFs?from=hub
Access code: ZxE0=87+
🎁 Special offer until October 7: setup for €40 instead of €120.
Want it connected? Message us 👉 https://message.help/app/help/
#MessageHelp #FromYourAccountTeam #Webinar
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⚠️ Service notice: WhatsApp via QR code
Hi everyone. The provider that gives access to WhatsApp via QR code had a widespread issue.
Right now, service is back for most projects, but some are still showing an error. We’re working on it together with our partners.
Good to know: the official WhatsApp is working normally.
This is exactly why we always recommend keeping both channels in your cascade — official WhatsApp and WhatsApp via QR — so your messages keep going out even if one has trouble.
P.S. Because of a high volume of requests, our replies are a bit delayed right now — but every request will be handled.
Sorry for the inconvenience. We’ll let you know as soon as WhatsApp is fully back.
#MessageHelp #FromYourSupportTeam #Status
Hi everyone. The provider that gives access to WhatsApp via QR code had a widespread issue.
Right now, service is back for most projects, but some are still showing an error. We’re working on it together with our partners.
Good to know: the official WhatsApp is working normally.
This is exactly why we always recommend keeping both channels in your cascade — official WhatsApp and WhatsApp via QR — so your messages keep going out even if one has trouble.
P.S. Because of a high volume of requests, our replies are a bit delayed right now — but every request will be handled.
Sorry for the inconvenience. We’ll let you know as soon as WhatsApp is fully back.
#MessageHelp #FromYourSupportTeam #Status
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⚠️ WhatsApp via QR — status update
On some projects, the issue with WhatsApp via QR is still ongoing. We plan to finish the work later today.
So your messages keep going out in the meantime, we’ll top up your SMS balance — this way notifications still reach your customers.
You can also switch to the official SuperWhatsApp — it runs on the official WhatsApp and isn’t affected by this issue.
Want either option sooner? Just message our support and we’ll set it up for you.
Thanks for your patience — we’ll let you know once everything is fully restored.
#MessageHelp #FromYourSupportTeam #Status
On some projects, the issue with WhatsApp via QR is still ongoing. We plan to finish the work later today.
So your messages keep going out in the meantime, we’ll top up your SMS balance — this way notifications still reach your customers.
You can also switch to the official SuperWhatsApp — it runs on the official WhatsApp and isn’t affected by this issue.
Want either option sooner? Just message our support and we’ll set it up for you.
Thanks for your patience — we’ll let you know once everything is fully restored.
#MessageHelp #FromYourSupportTeam #Status
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☑ WhatsApp via QR is fixed!
The issue is resolved. If your channel wasn't working, you just need to log in again — scan the QR code in your admin panel.
If anything doesn't work, our support team is here to help.
Thanks for your patience! 🙏
#MessageHelp #FromYourSupportTeam#Status
The issue is resolved. If your channel wasn't working, you just need to log in again — scan the QR code in your admin panel.
If anything doesn't work, our support team is here to help.
Thanks for your patience! 🙏
#MessageHelp #FromYourSupportTeam#Status
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