#вакансия #job #fullstack #remote #fulltime #MEXC #customerservice
Hello! MEXC is looking for Online Customer Service for the Russian market. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!
Why us?
1. MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap).
2. Competitive salary + bonuses
3. Career Advancement
4. Various benefits and support from the company
5. Fully remote work – you can work from anywhere!
Job Responsibilities
1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
2. Timely feedback on the problems existing in the process, collect and sort out problems;
3. Proficiency in Russian and English. Chinese ability is preferred;
4. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;
5. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
6. Able to adapt to shift work. / Able to adapt to long night shift work.
Job requirements:
1. Good logical thinking ability, able to judge the real needs of users;
2. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
3. Effectively adjust communication methods and styles according to different objects;
4. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
5. Good learning ability, good at discovery and self-summarization;
6. Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service in crypto exchanges
7. Good at communication, good expressive ability, strong affinity, hard-working, good pressure-bearing ability;
8. Russian and English fluency is required.
HR:
@wianot_HR_MEXC
Hello! MEXC is looking for Online Customer Service for the Russian market. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!
Why us?
1. MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap).
2. Competitive salary + bonuses
3. Career Advancement
4. Various benefits and support from the company
5. Fully remote work – you can work from anywhere!
Job Responsibilities
1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
2. Timely feedback on the problems existing in the process, collect and sort out problems;
3. Proficiency in Russian and English. Chinese ability is preferred;
4. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;
5. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
6. Able to adapt to shift work. / Able to adapt to long night shift work.
Job requirements:
1. Good logical thinking ability, able to judge the real needs of users;
2. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
3. Effectively adjust communication methods and styles according to different objects;
4. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
5. Good learning ability, good at discovery and self-summarization;
6. Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service in crypto exchanges
7. Good at communication, good expressive ability, strong affinity, hard-working, good pressure-bearing ability;
8. Russian and English fluency is required.
HR:
@wianot_HR_MEXC