Service Level Agreements(SLA) enable us to set up goals and deadlines as part of the case management process. SLA is one of the valuable features of the Pega CRM platform.
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SLA In PEGA | How To Configue Service Level Agreement - HKR
Service Level Agreement In Pega : In this article, you will learn What is SLA in Pega, Types of SLA's, How to Configure SLA, Importance of SLA and more!