Dear customers, this morning we will be having some electrical maintenance, there will be down time for most channels for about 30 minutes
Dear customers, we are experiencing some server issues this morning, we are looking into it
Dear customers, the problem is much bigger than expected, our main database has been corrupted and this also affected recent backups. We are in the process of rebuilding, and to avoid any conflicts, the site and app will be disabled until further notice
Dear customers,
It appears our domain has been blocked on some service providers in Thailand. If you are not able to open our website, please try going through https://hd-prime.com
It appears our domain has been blocked on some service providers in Thailand. If you are not able to open our website, please try going through https://hd-prime.com
Dear customers,
We have released a new version of the app which should work better if you were not able to access the app over the last few days. You can download it from this link:
https://bit.ly/hdp-2024
Depending on the current version of the app you are running, it may update the app or install a separate one, which will be named "HDP2024"
We have released a new version of the app which should work better if you were not able to access the app over the last few days. You can download it from this link:
https://bit.ly/hdp-2024
Depending on the current version of the app you are running, it may update the app or install a separate one, which will be named "HDP2024"
Dear customers, we are having some server problems at this time, specifically with the VOD and catch-up system, this may be unavailable for an hour or so
Dear customers,
Due to a power failure in our area, we are running in limited capacity and some channels are unavailable.
Our battery backups should hold about an hour more, if the electricity does not come back, channels and movies/series will be unavailable
Due to a power failure in our area, we are running in limited capacity and some channels are unavailable.
Our battery backups should hold about an hour more, if the electricity does not come back, channels and movies/series will be unavailable
Dear customers,
Due to technical issues with the payment provider, we will not be able to accept TrueMoney payments for the foreseeable future
Due to technical issues with the payment provider, we will not be able to accept TrueMoney payments for the foreseeable future
Dear customers,
We would like to apologize for the last few weeks' worth of problems. There are a few points to cover:
1) Sadly, we will no longer be able to accept TrueMoney as a payment option. If you have some remaining TrueMoney cards that you would like to use in our system, please send us the codes either by Telegram (@hdprime) or email (contact@hdprime.tv)
2) We have added a new QR payment option, for use with Thai banking apps. It's very easy and convenient nowadays, and the process is fully automatic.
3) We think to have resolved most of the issues with TV streams freezing regularly
To make up for this, we have added 7 days of all packages to all active customers.
We currently have a large backlog of emails and messages that we will clear ASAP, apologies if it takes a while to get back to you.
We would like to apologize for the last few weeks' worth of problems. There are a few points to cover:
1) Sadly, we will no longer be able to accept TrueMoney as a payment option. If you have some remaining TrueMoney cards that you would like to use in our system, please send us the codes either by Telegram (@hdprime) or email (contact@hdprime.tv)
2) We have added a new QR payment option, for use with Thai banking apps. It's very easy and convenient nowadays, and the process is fully automatic.
3) We think to have resolved most of the issues with TV streams freezing regularly
To make up for this, we have added 7 days of all packages to all active customers.
We currently have a large backlog of emails and messages that we will clear ASAP, apologies if it takes a while to get back to you.
Dear customers,
We are undergoing an electrical failure in our area. We have enough battery backup for about 2 hours, but if it takes longer than that, we will lose the international channels.
We are undergoing an electrical failure in our area. We have enough battery backup for about 2 hours, but if it takes longer than that, we will lose the international channels.
Dear customers, we are experiencing a major network outage at this time, we are workig to bring back ASAP
Everything is running again, but on a backup system so there may be longer delays in starting streams
Hi, we are experiencing some network issues and many channels will be offline., We expect this to last no more than 30 mminutes
Dear customers,
Today there will be some maintenance on the VOD system, some titles may not be viewable for a few hours in the afternoon
Today there will be some maintenance on the VOD system, some titles may not be viewable for a few hours in the afternoon
Dear customers,
Our QR payment provider has been having some technical difficulties in the last few days. If you are not able to make a payment, please get in touch for our bank details to make a direct deposit
Our QR payment provider has been having some technical difficulties in the last few days. If you are not able to make a payment, please get in touch for our bank details to make a direct deposit
Dear customers,
In the past month or so since the football season started, there has been increased coordinated international action against IPTV services like ours. This has caused several of our more reliable UK channel sources to be taken down, and locally, internet providers such as AIS and 3BB (who are also official broadcasters for the EPL and others) have applied network manipulation techniques to restrict or block access to streaming servers, especially during major matches on Saturdays and Sundays. This also affects other contents streaming at those times like golf, F1, tennis, movies...
We have no intentions to stop our service, but want our customers to be aware of the situation. We are working tirelessly to counter these network restrictions, but there are limits to what we can do.
That being said, we completely understand your frustration, and we are happy to cancel and refund any remaining package time if the service is unacceptable to you. Please note we can only refund to Thai bank accounts, we are looking for another solution for Wise users.
Otherwise, be assured that we are always working on these resolving issues and appreciate your patience and understanding
In the past month or so since the football season started, there has been increased coordinated international action against IPTV services like ours. This has caused several of our more reliable UK channel sources to be taken down, and locally, internet providers such as AIS and 3BB (who are also official broadcasters for the EPL and others) have applied network manipulation techniques to restrict or block access to streaming servers, especially during major matches on Saturdays and Sundays. This also affects other contents streaming at those times like golf, F1, tennis, movies...
We have no intentions to stop our service, but want our customers to be aware of the situation. We are working tirelessly to counter these network restrictions, but there are limits to what we can do.
That being said, we completely understand your frustration, and we are happy to cancel and refund any remaining package time if the service is unacceptable to you. Please note we can only refund to Thai bank accounts, we are looking for another solution for Wise users.
Otherwise, be assured that we are always working on these resolving issues and appreciate your patience and understanding
Dear customers, we are currently experiencing a network outage, we are working to restore normal service ASAP
Dear customers,
Our UK/European/US channels providers are having some issues today, many channels will be offline. We are working to resolve this ASAP
Our UK/European/US channels providers are having some issues today, many channels will be offline. We are working to resolve this ASAP
Dear customers,
Today, our website domain has been blocked by some internet providers in Thailand. If you are not able to access the site, please try through https://hd-prime.tv
Today, our website domain has been blocked by some internet providers in Thailand. If you are not able to access the site, please try through https://hd-prime.tv
Dear customers, our website database crashed during the night, we are working to recover it