#Newspaper
WeChat froze 300 thousand RMB capital suddenly
A user asked government authority to help, Authority said Tencent has ownership of the account
(21 Jun) According to a news report from local media in China, Miss Wong in Fuzhou operates an advertising company and settles most of the transactions via WeChat. Due to suspected violation in her deal, some functions of collecting money in her account had been restricted. Afterwards, Tencent directly froze her account, including 300 thousand RMB.
Miss Wong contacted customer services of Tencent immediately and provided company details, invoice records and her identity information after she knew her account was frozen. After appealing more than ten times, the result was still “remain unchanged”. She even didn’t know which rule she had violated in transactions.
Miss Wong asked the media to help. With the help of media, Miss Wong got the reply from Tencent, “user has right of using WeChat, but Tencent has ownership of the account. “
Finally, after journalist intervened two days later, the restriction in Miss Wong’s account was lifted. Tencent apologized for that and explained that was an internal mistake. After media reporting this case, Wechat has an official message in Weibo, “Remember, your money is yours.” However, netizens in mainland China were dissatisfied with this case since Tencent didn’t have the right to freeze users’ money.
Source: Fanpiece
#WeChat #Tencent #AccountFrozen #China #ElectronicPayment
WeChat froze 300 thousand RMB capital suddenly
A user asked government authority to help, Authority said Tencent has ownership of the account
(21 Jun) According to a news report from local media in China, Miss Wong in Fuzhou operates an advertising company and settles most of the transactions via WeChat. Due to suspected violation in her deal, some functions of collecting money in her account had been restricted. Afterwards, Tencent directly froze her account, including 300 thousand RMB.
Miss Wong contacted customer services of Tencent immediately and provided company details, invoice records and her identity information after she knew her account was frozen. After appealing more than ten times, the result was still “remain unchanged”. She even didn’t know which rule she had violated in transactions.
Miss Wong asked the media to help. With the help of media, Miss Wong got the reply from Tencent, “user has right of using WeChat, but Tencent has ownership of the account. “
Finally, after journalist intervened two days later, the restriction in Miss Wong’s account was lifted. Tencent apologized for that and explained that was an internal mistake. After media reporting this case, Wechat has an official message in Weibo, “Remember, your money is yours.” However, netizens in mainland China were dissatisfied with this case since Tencent didn’t have the right to freeze users’ money.
Source: Fanpiece
#WeChat #Tencent #AccountFrozen #China #ElectronicPayment
FanPiece
微信30萬資金突然被凍結 用戶求助官方：騰訊擁有所有權 - FanPiece
近日據國內媒體報導，福州一位經營廣告公司的王女士，平常生活大多時都會利用微信進行交易。近日因她的賬戶涉嫌違規交易，被限制部分收款功能，隨更後直接將其賬戶中近30萬資金凍結。 王女士得知帳戶被凍結後，即時聯繫騰訊客服，並提供企業信息、訂單信息、身份信息等資料，但申訴十多次得到的回座仍是"維持原判"，甚至她都不知道自己犯下哪條所謂的違規交易。 其後王女士只好向媒體求助，在記者的協助下再次跟...