A new version 2.7 of the desktop dashboard application is now available!
• Updated the team settings page
• Updated pages across the team management section
• Added a custom role builder for technicians
• Added role management for unregistered technicians
• Updated the permissions management interface for devices and groups
• Updated the connection history page
• Added bulk deletion for video recordings
• Added settings for session recording
• Added recording support for file manager and terminal sessions
• Fixed an issue with focus loss when native dialog windows appear
• Fixed an issue with file writing in the file manager on Windows 10
• Fixed an issue with displaying the cookie consent popup
📥 Download Dashboard Application
📜 Full Changelog
#dashboard #changelog
• Updated the team settings page
• Updated pages across the team management section
• Added a custom role builder for technicians
• Added role management for unregistered technicians
• Updated the permissions management interface for devices and groups
• Updated the connection history page
• Added bulk deletion for video recordings
• Added settings for session recording
• Added recording support for file manager and terminal sessions
• Fixed an issue with focus loss when native dialog windows appear
• Fixed an issue with file writing in the file manager on Windows 10
• Fixed an issue with displaying the cookie consent popup
📥 Download Dashboard Application
📜 Full Changelog
#dashboard #changelog
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When everyone has admin rights in remote desktop software, structure eventually breaks.
As teams grow, shared access leads to confusion, security risks, and inconsistent settings.
We explain how custom roles in Getscreen.me help organize technician access and separate operational work from policy control.
Read the article
#blog
As teams grow, shared access leads to confusion, security risks, and inconsistent settings.
We explain how custom roles in Getscreen.me help organize technician access and separate operational work from policy control.
Read the article
#blog
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Why would teams prefer browser-based to desktop-based remote access software?
Do you really want to spend hours on setup, updates, and infrastructure maintenance when access can start in minutes?
Browser-based tools let teams connect from anywhere, manage everything in one place, and scale without extra hardware. Less complexity means faster support and fewer operational headaches.
Explore the full breakdown and see how both models work.
#blog
Do you really want to spend hours on setup, updates, and infrastructure maintenance when access can start in minutes?
Browser-based tools let teams connect from anywhere, manage everything in one place, and scale without extra hardware. Less complexity means faster support and fewer operational headaches.
Explore the full breakdown and see how both models work.
#blog
Remote work sounds flexible until technical issues slow everything down. Small teams get overwhelmed. Choosing the right remote access software can reduce downtime, cut support costs, and keep operations under control from anywhere.
In this article, we break down 6 real reasons why small businesses rely on remote access tools and how they turn daily challenges into efficiency gains.
Explore how cloud-based solutions like Getscreen.me help teams stay fast, lean, and scalable.
Read the article
#blog
In this article, we break down 6 real reasons why small businesses rely on remote access tools and how they turn daily challenges into efficiency gains.
Explore how cloud-based solutions like Getscreen.me help teams stay fast, lean, and scalable.
Read the article
#blog
Remote Access Analytics: Turn Every Session into Insight
Remote support does not end with a closed session. Every connection holds data about time, performance, devices, and technician workload. Without analytics, these signals stay unused. With the right approach, they reveal bottlenecks, highlight patterns, and show where time is lost.
In a Getscreen.me setup, analytics works as a separate layer. This keeps sessions fast while giving teams full control over data through external tools and custom dashboards.
Explore how small insights compound into real performance gains: https://blog.getscreen.me/remote-access-analytics/
#blog
Remote support does not end with a closed session. Every connection holds data about time, performance, devices, and technician workload. Without analytics, these signals stay unused. With the right approach, they reveal bottlenecks, highlight patterns, and show where time is lost.
In a Getscreen.me setup, analytics works as a separate layer. This keeps sessions fast while giving teams full control over data through external tools and custom dashboards.
Explore how small insights compound into real performance gains: https://blog.getscreen.me/remote-access-analytics/
#blog
📢 In the meantime, we’ve released a new batch of server updates, now available for immediate use.
1.168 April 21
• Added an HTTP API request to retrieve the list of installed programs
• Added new license status change events to the Audit logs
• Fixed an issue with assigning the "All" group
1.166 April 6
• Added a download link for the agent application in widget mode
• Fixed an issue with exporting connection history when filters are applied
• Fixed an issue with autofill when creating technicians
• Fixed a permissions validation issue when editing technician groups and devices
1.165 March 30
• Added agent version display in tile view in the Permanent Access section
• Fixed an issue with editing technicians imported from Active Directory
• Fixed permission inheritance from the "All" group
1.164 March 23
• Fixed an issue where API keys were deleted when a technician account was removed
1.164 March 23
• Added notifications for API key expiration
• Fixed session recording issues in terminal and file transfer modes
• Fixed an issue with displaying device groups in history retrieved via HTTP API
• Fixed the device group selector for shared devices in Permanent Access
See the full list of changes in the help section: https://docs.getscreen.me/change-log/server/
#server #changelog #docs
1.168 April 21
• Added an HTTP API request to retrieve the list of installed programs
• Added new license status change events to the Audit logs
• Fixed an issue with assigning the "All" group
1.166 April 6
• Added a download link for the agent application in widget mode
• Fixed an issue with exporting connection history when filters are applied
• Fixed an issue with autofill when creating technicians
• Fixed a permissions validation issue when editing technician groups and devices
1.165 March 30
• Added agent version display in tile view in the Permanent Access section
• Fixed an issue with editing technicians imported from Active Directory
• Fixed permission inheritance from the "All" group
1.164 March 23
• Fixed an issue where API keys were deleted when a technician account was removed
1.164 March 23
• Added notifications for API key expiration
• Fixed session recording issues in terminal and file transfer modes
• Fixed an issue with displaying device groups in history retrieved via HTTP API
• Fixed the device group selector for shared devices in Permanent Access
See the full list of changes in the help section: https://docs.getscreen.me/change-log/server/
#server #changelog #docs
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Boost Remote Support Efficiency with Screen Control.
Teams do not use screen control as a feature. They use it to resolve technical issues faster. Getscreen.me turns remote screen access into a practical workflow tool that removes delays, improves collaboration, and reduces downtime. The result is simple: faster fixes, clearer communication, and more efficient support in every session.
Explore the full potential of the feature: https://blog.getscreen.me/screen-control-access/
#blog
Teams do not use screen control as a feature. They use it to resolve technical issues faster. Getscreen.me turns remote screen access into a practical workflow tool that removes delays, improves collaboration, and reduces downtime. The result is simple: faster fixes, clearer communication, and more efficient support in every session.
Explore the full potential of the feature: https://blog.getscreen.me/screen-control-access/
#blog
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File Manager Feature for Remote Support
Slow file access disrupts remote support and wastes time. A built-in File Manager removes this barrier and gives technicians direct control over remote files.
No need to guide users. No need to switch tools. Upload, download, and manage files in one interface during remote access sessions.
Faster actions. Fewer errors. Clear workflows.
Explore how a built-in File Manager makes remote support predictable and efficient: https://blog.getscreen.me/file-manager/
#blog
Slow file access disrupts remote support and wastes time. A built-in File Manager removes this barrier and gives technicians direct control over remote files.
No need to guide users. No need to switch tools. Upload, download, and manage files in one interface during remote access sessions.
Faster actions. Fewer errors. Clear workflows.
Explore how a built-in File Manager makes remote support predictable and efficient: https://blog.getscreen.me/file-manager/
#blog
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Q1 2026 Product Updates: Deeper Integrations, Smarter Access, Better Insights
Getscreen.me released several major updates in Q1 2026 focused on deeper integrations, stronger access management, and better visibility into remote operations. The platform expanded its HTTP API capabilities, allowing companies to create multiple API keys, assign permissions, and integrate remote workflows directly into internal systems and SaaS products. New remote device access settings provide more flexible permission management and improved control over public access. The company also introduced Remote Access Analytics, enabling teams to collect session data through the API and visualize it in dashboards or BI tools for operational insights. These updates help businesses improve security, streamline workflows, and make faster data-driven decisions.
Learn more: https://blog.getscreen.me/getscreen-updates-q-1-2026/
#blog #news #qreport
Getscreen.me released several major updates in Q1 2026 focused on deeper integrations, stronger access management, and better visibility into remote operations. The platform expanded its HTTP API capabilities, allowing companies to create multiple API keys, assign permissions, and integrate remote workflows directly into internal systems and SaaS products. New remote device access settings provide more flexible permission management and improved control over public access. The company also introduced Remote Access Analytics, enabling teams to collect session data through the API and visualize it in dashboards or BI tools for operational insights. These updates help businesses improve security, streamline workflows, and make faster data-driven decisions.
Learn more: https://blog.getscreen.me/getscreen-updates-q-1-2026/
#blog #news #qreport
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Summer Holiday Remote Access Pack - 3 Months at $29 Only
Work, travel, watch, and stay connected anywhere this summer. Get 4 workspaces for your family and connect up to 10 remote devices anywhere.
Available only until July 30.
Learn more about offer: https://blog.getscreen.me/summer-remote-access-license-2026/
#offer #news #blog
Work, travel, watch, and stay connected anywhere this summer. Get 4 workspaces for your family and connect up to 10 remote devices anywhere.
Available only until July 30.
Learn more about offer: https://blog.getscreen.me/summer-remote-access-license-2026/
#offer #news #blog
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Getscreen.me Remote Access Pricing Plans: Find the Right Fit
Choosing the right remote access solution depends on team size, infrastructure complexity, and security requirements.
Getscreen.me offers flexible plans for personal users, small businesses, growing support teams, and large enterprises.
From a free version for occasional access to enterprise-grade infrastructure management and self-hosted deployment, businesses can scale remote support without unnecessary costs.
Additional options, flexible upgrades, and a pricing calculator help companies adapt the platform to their exact operational needs.
Learn more: https://blog.getscreen.me/remote-access-pricing-plans/
#blog
Choosing the right remote access solution depends on team size, infrastructure complexity, and security requirements.
Getscreen.me offers flexible plans for personal users, small businesses, growing support teams, and large enterprises.
From a free version for occasional access to enterprise-grade infrastructure management and self-hosted deployment, businesses can scale remote support without unnecessary costs.
Additional options, flexible upgrades, and a pricing calculator help companies adapt the platform to their exact operational needs.
Learn more: https://blog.getscreen.me/remote-access-pricing-plans/
#blog
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Faster Remote Support Starts at the Command Line
Many IT issues don't require taking control of the user's screen.
With Terminal Mode, technicians can access remote devices through a browser, run commands, restart services, execute scripts, inspect logs, and resolve issues without interrupting the user.
The result:
• Faster troubleshooting.
• Less downtime.
• Automated routine tasks.
• Better support efficiency.
Learn how Terminal Mode helps IT teams resolve incidents faster and work more effectively across Windows, macOS, and Linux environments: https://blog.getscreen.me/terminal-mode-for-remotel-support/
#blog
Many IT issues don't require taking control of the user's screen.
With Terminal Mode, technicians can access remote devices through a browser, run commands, restart services, execute scripts, inspect logs, and resolve issues without interrupting the user.
The result:
• Faster troubleshooting.
• Less downtime.
• Automated routine tasks.
• Better support efficiency.
Learn how Terminal Mode helps IT teams resolve incidents faster and work more effectively across Windows, macOS, and Linux environments: https://blog.getscreen.me/terminal-mode-for-remotel-support/
#blog
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How to support 56 restaurant locations with just 16 IT specialists?
A growing European retail and restaurant company faced exactly this challenge.
The retail and HoReCa business needed a centralized way to manage POS terminals, employee workstations, internal services, and critical business systems across hundreds of sites.
With Getscreen.me, the IT team gained a single platform for remote support and administration of the entire infrastructure.
The results:
• Faster incident response.
• Permanent access to critical devices.
• Fewer onsite visits.
• Improved operational efficiency.
• Secure remote connections across all locations.
Read the full case study to see how Getscreen.me helps support hundreds of locations from a single interface: https://blog.getscreen.me/remote-access-for-retail-and-horeca/
#blog
A growing European retail and restaurant company faced exactly this challenge.
The retail and HoReCa business needed a centralized way to manage POS terminals, employee workstations, internal services, and critical business systems across hundreds of sites.
With Getscreen.me, the IT team gained a single platform for remote support and administration of the entire infrastructure.
The results:
• Faster incident response.
• Permanent access to critical devices.
• Fewer onsite visits.
• Improved operational efficiency.
• Secure remote connections across all locations.
Read the full case study to see how Getscreen.me helps support hundreds of locations from a single interface: https://blog.getscreen.me/remote-access-for-retail-and-horeca/
#blog
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Self-Hosted Remote Access: When the Cloud Isn't Enough
Not every organization can rely on cloud services. Healthcare providers, financial institutions, government agencies, and large enterprises often need complete control over their infrastructure, data, and security policies.
Self-hosted remote access allows businesses to deploy remote support entirely within their own environment. Companies operate in isolated networks, optimize performance with regional servers, and customize security according to regulatory requirements.
Learn more about self-hosted remote access: https://blog.getscreen.me/self-hosted-remote-access-software/
#blog
Not every organization can rely on cloud services. Healthcare providers, financial institutions, government agencies, and large enterprises often need complete control over their infrastructure, data, and security policies.
Self-hosted remote access allows businesses to deploy remote support entirely within their own environment. Companies operate in isolated networks, optimize performance with regional servers, and customize security according to regulatory requirements.
Learn more about self-hosted remote access: https://blog.getscreen.me/self-hosted-remote-access-software/
#blog
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How 12 IT Specialists Securely Support 450+ Devices Across Latin America
A payment platform operating across five countries, hundreds of remote employees, and millions of dollars in monthly transactions. All supported by a team of just 12 IT specialists.
How do they keep critical financial services running 24/7 without local IT teams in every office?
In our latest customer story, we explore how a rapidly growing Latin American fintech company used Getscreen.me to centralize support for 450+ devices, accelerate incident resolution, and build a secure remote administration model that scales with the business.
Read the full use case and discover how remote access helps fintech companies stay fast, secure, and always online: https://blog.getscreen.me/remote-access-for-fintech/
#blog
A payment platform operating across five countries, hundreds of remote employees, and millions of dollars in monthly transactions. All supported by a team of just 12 IT specialists.
How do they keep critical financial services running 24/7 without local IT teams in every office?
In our latest customer story, we explore how a rapidly growing Latin American fintech company used Getscreen.me to centralize support for 450+ devices, accelerate incident resolution, and build a secure remote administration model that scales with the business.
Read the full use case and discover how remote access helps fintech companies stay fast, secure, and always online: https://blog.getscreen.me/remote-access-for-fintech/
#blog
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Quick Support: Fast Remote Assistance in Minutes
Quick Support removes the friction with invitation links, one-time codes, browser-based workflows, and centralized session management.
Technicians and users connect in minutes. The feature helps reduce response times and focus on solving problems instead of explaining setup steps.
Learn how Quick Support helps IT teams, MSPs, and help desks deliver faster and more efficient remote assistance: https://blog.getscreen.me/how-to-use-quick-support/
#blog
Quick Support removes the friction with invitation links, one-time codes, browser-based workflows, and centralized session management.
Technicians and users connect in minutes. The feature helps reduce response times and focus on solving problems instead of explaining setup steps.
Learn how Quick Support helps IT teams, MSPs, and help desks deliver faster and more efficient remote assistance: https://blog.getscreen.me/how-to-use-quick-support/
#blog
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What's New in Getscreen.me: More Control, Easier Access
Remote support keeps evolving and so does Getscreen.me.
Our latest updates give IT teams more control over connections, access, and automation:
1. Custom Proxy Servers to improve connection stability, reduce latency, and control how remote traffic is routed.
2. Email-verified public access to give clients and external specialists secure browser-based access without requiring an account.
3. Expanded HTTP API to automate device management, Quick Support, Connection History, and team administration.
Three updates, one goal: make remote support faster, more flexible, and easier to manage.
Read the full Q2 2026 update and see what’s new: https://blog.getscreen.me/getscreenme-q2-2026-updates/
#blog #news #qreport
Remote support keeps evolving and so does Getscreen.me.
Our latest updates give IT teams more control over connections, access, and automation:
1. Custom Proxy Servers to improve connection stability, reduce latency, and control how remote traffic is routed.
2. Email-verified public access to give clients and external specialists secure browser-based access without requiring an account.
3. Expanded HTTP API to automate device management, Quick Support, Connection History, and team administration.
Three updates, one goal: make remote support faster, more flexible, and easier to manage.
Read the full Q2 2026 update and see what’s new: https://blog.getscreen.me/getscreenme-q2-2026-updates/
#blog #news #qreport
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Everything You Should Test During Your Getscreen.me Business Trial
A 14-day trial is more than enough to see whether a remote access platform fits your business!
In our latest guide, we walk through the key Business features worth exploring first, from organizing your support team and managing hundreds of remote devices to providing instant assistance with Quick Support and using advanced tools like File Manager, Terminal Mode, and OEM Integration.
Read the guide and make the most of every day of your Business Trial: https://blog.getscreen.me/free-business-trial/
#blog
A 14-day trial is more than enough to see whether a remote access platform fits your business!
In our latest guide, we walk through the key Business features worth exploring first, from organizing your support team and managing hundreds of remote devices to providing instant assistance with Quick Support and using advanced tools like File Manager, Terminal Mode, and OEM Integration.
Read the guide and make the most of every day of your Business Trial: https://blog.getscreen.me/free-business-trial/
#blog
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Free Remote Access in Just a Few Clicks
Need help with a computer issue?
Don't wait for someone else to start the session. With Getscreen.me Share Screen, you can launch a secure remote session yourself, generate a one-time link or code, and invite an IT technician, colleague, friend, or family member to connect in seconds.
No complicated setup, no permanent access, and no unnecessary software. Only fast, secure screen sharing whenever you need it.
And, yes, it is free!
Follow the link to learn more: https://blog.getscreen.me/free-share-screen/
#blog
Need help with a computer issue?
Don't wait for someone else to start the session. With Getscreen.me Share Screen, you can launch a secure remote session yourself, generate a one-time link or code, and invite an IT technician, colleague, friend, or family member to connect in seconds.
No complicated setup, no permanent access, and no unnecessary software. Only fast, secure screen sharing whenever you need it.
And, yes, it is free!
Follow the link to learn more: https://blog.getscreen.me/free-share-screen/
#blog
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How to Scale IT Support When your Students are Spread across Asia-Pacific
With 18,000+ students, 86 employees, and 180 company devices across several countries, traditional troubleshooting turned into a bottleneck for an online school specializing in AI and software education .
Students often had to send screenshots, follow troubleshooting instructions, and join video calls just to help IT understand what was happening on their computers.
Getscreen.me helped the school build two dedicated support workflows:
• Permanent Access for employee and instructor devices.
• Temporary remote sessions for students who need one-time technical assistance.
The six-person IT team can now remotely administer company computers, install software, transfer files, troubleshoot applications, and even wake offline devices with Wake-on-LAN.
For students, technicians can investigate technical issues directly instead of relying on screenshots and lengthy explanations.
Read the full use case to see how the school transformed its IT support workflow:
https://blog.getscreen.me/remote-access-for-online-school/
#blog #usecase
With 18,000+ students, 86 employees, and 180 company devices across several countries, traditional troubleshooting turned into a bottleneck for an online school specializing in AI and software education .
Students often had to send screenshots, follow troubleshooting instructions, and join video calls just to help IT understand what was happening on their computers.
Getscreen.me helped the school build two dedicated support workflows:
• Permanent Access for employee and instructor devices.
• Temporary remote sessions for students who need one-time technical assistance.
The six-person IT team can now remotely administer company computers, install software, transfer files, troubleshoot applications, and even wake offline devices with Wake-on-LAN.
For students, technicians can investigate technical issues directly instead of relying on screenshots and lengthy explanations.
Read the full use case to see how the school transformed its IT support workflow:
https://blog.getscreen.me/remote-access-for-online-school/
#blog #usecase
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