How to Scale IT Support When your Students are Spread across Asia-Pacific

With 18,000+ students, 86 employees, and 180 company devices across several countries, traditional troubleshooting turned into a bottleneck for an online school specializing in AI and software education .

Students often had to send screenshots, follow troubleshooting instructions, and join video calls just to help IT understand what was happening on their computers.

Getscreen.me helped the school build two dedicated support workflows:

• Permanent Access for employee and instructor devices.
• Temporary remote sessions for students who need one-time technical assistance.

The six-person IT team can now remotely administer company computers, install software, transfer files, troubleshoot applications, and even wake offline devices with Wake-on-LAN.

For students, technicians can investigate technical issues directly instead of relying on screenshots and lengthy explanations.

Read the full use case to see how the school transformed its IT support workflow: 
https://blog.getscreen.me/remote-access-for-online-school/

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