Thinking about to outsource your #healthcare customer service? #Outsourcing business services and collaborating with an outside provider can create a significant competitive edge for your company.

#nearshore #offshore #bpo #customercentricity #bpobarcelona #latam #usa https://t.co/dEuLQ3vejj

Los servicios de ventas pueden ser complicados ya que el mercado está saturado de productos y acciones de marketing y también por qué el cliente que hace la acción de venta no siempre tiene la paciencia de esperar suficiente tiempo para obtener los resultados.

En Essentiel Outsourcing no llevamos a cabo proyectos de marqueting "agresivo". Estamos especializados en crear equipos comerciales que abren la puerta de manera efectiva para poder luego introducir el producto.

Hemos empezado el año con 3 grandes proyectos de concertación de citas para empresas francesas y suizas que buscan expandir su negocio. Son de ámbitos muy diferentes como el marketing conversacional, el sector alimentario y el sector médico, pero ambas tienen en común que el target no es un target fácil : nos dirigimos a directores, personas que normalmente no dedican demasiado tiempo a atender una llamada a priori fría de la que no saben nada.

Para ello nuestros equipos son seleccionados a consciencia siguiendo un proceso eficiente pero global en el que intentamos asegurarnos de seleccionar los mejores candidatos con los skills correctos para obtener el mejor resultado.

Y los resultados llegan. Venciendo los retos que plantea un equipo de ventas multilingüe : para estos tres clientes atacamos 4 países, en 4 idiomas diferentes y con sus respectivas diferentes culturas.

Ventajas y beneficios del vídeo para un centro de llamadas

https://t.co/GXvym4EIVP https://t.co/sDUvl7mvpH

Cyril - Cofounder: "Essentiel and #Outsourcing are the 2 keywords that define us. Outsourcing for the activity and Essentiel for giving and collaborating with our clients in a transparent way, without unnecessary complications and with quality as our flagship".

Las empresas ven un crecimiento mayor de ingresos cuanto más involucrado está su servicio de atención al cliente en el desarrollo de nuevos productos.

#customerservice
#customerexperiencematters
#customerjourney
#experienciadecliente

https://www.linkedin.com/posts/cristina-l%C3%B3pez-77719b1a3_las-empresas-ganan-35-veces-m%C3%A1s-si-sit%C3%BAan-activity-6918083890142138368-O0sr?utm_source=linkedin_share&utm_medium=member_desktop_web

Questions you might come up with:

-Why #outsource?
-Where outsource?
-When outsource?

Answers 👇:

Why?

Outsourcing has numerous benefits.

- #Costreduction
- Focus on core business
- #Customersatisfaction increase ( #cx )

👇

Where?

The whole world is full of places to choose from depending on your needs:

- Cost
- Quality
- #Languages

And the best thing: you don't need to choose one of these 😀

👇

When?

More than when to do it is how to do it.

You need to make sure to follow the right checklist not to forget key aspects and do a smooth transition or golive

Your company can thrive by Outsourcing your #CustomerSupport and #SalesOperations to #CallCenters in Latin America & Asia.

Ask for an advice 👇

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What are some key "Mission Moments" in your organization?

Article by
@jeanniecw

#CX

https://t.co/G1AlXPm8Ni

The BPO industry has always been a leader in adapting to new technologies and changing business needs. With the global shift towards remote work, the industry has once again demonstrated its agility and adaptability. By embracing the concept of homeoffice, companies are able to tap into a wider pool of talent, increase diversity, and drive innovation.

For employees, the benefits of homeoffice are numerous. With the ability to work from anywhere, individuals have the freedom to choose the location that best fits their needs and lifestyle. This can lead to increased productivity, job satisfaction, and overall work-life balance.

Overall, the BPO industry's embrace of homeoffice and global expansion is a win-win for both companies and employees. #BPO #remote #global #homeoffice #innovation #diversity #productivity

As a contact center, we understand the importance of quality assessment in maintaining high levels of customer satisfaction. That's why we have implemented a number of measures to ensure that we are meeting our standards and delivering the best service possible.

Some of the actions we take by default include:

1. Regular training and development for our team members to ensure they have the skills and knowledge to handle customer inquiries effectively

2. Monitoring and analyzing customer interactions to identify areas for improvement

3. Conducting regular quality assurance evaluations to ensure that our team members are meeting our standards
Seeking feedback from customers to gather insights and understand their needs and expectations

4. Quality assessment is an ongoing process, and we are committed to continuously improving and delivering the best service possible for our customers.

#contactcenter #qualityassessment #customersatisfaction #improvement #training #qualitycontrol

Una de las principales ventajas de la atención telefónica es la posibilidad de mantener una conversación bidireccional en tiempo real con el client

As a contact center professional, it's important to stay up-to-date on the latest industry jargon and acronyms. Here's a quick reference list of some common terms you may come across in your day-to-day operations:

ACD (Automatic Call Distributor): a system that automatically routes incoming calls to the next available agent.
IVR (Interactive Voice Response): a system that uses voice prompts and touch-tone input to interact with callers and route them to the appropriate destination.
CRM (Customer Relationship Management): a system or strategy used to manage interactions with customers and clients.
CMS (Contact Management System): a system used to manage and track interactions with customers and clients.
WFM (Workforce Management): the process of forecasting, scheduling, and managing the performance of contact center agents.
QA (Quality Assurance): the process of evaluating the quality of service provided by contact center agents and identifying areas for improvement.
SLA (Service Level Agreement): a contract between a service provider and a customer that defines the level of service that will be provided.
AHT (Average Handle Time): the average amount of time it takes for an agent to handle a customer interaction, including talk time and after-call work.
CES (Customer Effort Score): a metric used to measure the effort required for customers to resolve their issue or complete a task.
NPS (Net Promoter Score): a metric used to measure customer satisfaction and loyalty, based on the likelihood of a customer to recommend a company's products or services to others.
Stay ahead of the curve and impress your colleagues with your knowledge of these essential contact center terms! #contactcenter #customerservice #CRM

🌍 The Power of Local Phone Numbers in Customer Service 📞

In the ever-expanding global market, never underestimate the impact of local phone numbers for customer service. Here’s why they are crucial:

Familiarity Breeds Trust: Customers feel more at ease and confident when calling a local number. It creates a sense of familiarity and reliability.

Reduced Costs for Customers: Local numbers eliminate international calling charges, making it more likely for customers to reach out.

Localized Service: Using local numbers often implies that the service will be tailored to the regional context, which is reassuring for customers.

Enhanced Accessibility: It makes your business more accessible and approachable, breaking down barriers to communication.

Boosts Local Presence: It strengthens your brand's local presence, showing commitment to specific markets.

Incorporating local phone numbers into your customer service strategy is more than just a logistical decision. It's about connecting with your customers in a meaningful and respectful way.

#CustomerService #LocalNumbers #GlobalBusiness #BrandTrust