每週獎賞計劃已更新💰
- 各區尖峰時段⚡️閃電獎賞
- 13個特別區域獎賞🗺

雨季來臨，下週預計會有驟雨同雷暴，提提大家出門要記得帶雨具啊！

到戶戶社區了解更多：https://ift.tt/2USEbZP

—————————————————————
The weekly incentive plan is now updated💰
Exciting rewards including
- peak hours in-app incentives ⚡️ across HK
-13 zones specific incentives🗺

Rainy season has arrived. Next week is predicted to have showers and storms, remember to bring your rain gear when going out.

Visit the Rider Website to learn more: https://ift.tt/3yrh8

Deliveroo x ChargeSpot Power Bank Rental Offer

Must be frustrating when your phone runs out of battery while delivering?🔋 ChargeSpot provides a power bank rental offer for Deliveroo riders, you can download the ChargeSpot app and enjoy exclusive FOUR times of 1-hr power bank rental discount.

Redemption period: 1 Jun 2022 to 31 Aug 2022

How to redeem 4 rental coupons in one go?

1. Click the profile icon on the top left corner of ChargeSpot App
2. Click “Coupons”
3. Click “Redeem” on the top right corner
4. Enter promo code “csdeliveroo”

Learn more: https://riders.deliveroo.hk/en/news/chargespot

戶戶送 x ChargeSpot 外送專員充電器租借優惠🔋

送單期間電話冇電點算好？ChargeSpot 為戶戶送外送專員提供充電器租借優惠，外送專員只需下載ChargeSpot手機應用程式並便可兌換4張一小時充電器租借優惠券。

優惠兌換期：2022年6月1日至8月31日

如何一次兌換4張充電器租借優惠券？

1. 按ChargeSpot 應用程式左上方人像圖案
2. 進入「優惠券」
3. 按右上方「兌換優惠券」
4. 兌換優惠碼「csdeliveroo」

了解更多：https://riders.deliveroo.hk/zh/news/chargespot

⛈紅色暴雨警告信號現正生效
Red Rainstorm Warning Signal is in forced

紅色暴雨警現正生效。戶戶送嘅服務仍然維持正常運作。如你選擇上線工作，請注意安全，路上小心！如在送餐途中遇到任何困難，亦可以向我哋嘅支援團隊求助。最後，提提你，當黑色暴雨警告信號生效時戶戶送會即時暫停營運，請留意送餐專員頻道的最新消息。

Red rainstorm warning signal is in force. Deliveroo’s service remains open. If you choose to work today, please be aware of your surroundings, and stay safe on the road! Please contact our rider support immediately if you encounter any difficulties during your journey. As a reminder, we will suspend the delivery service when Black rainstorm warning signal is in force. Please stay tuned for updates.

為慶祝父親節，我哋將會舉辦一場親子點心工作坊🥟，歡迎大家攜帶小朋友一齊參與！

活動資訊
日期：2022年6月15日（星期三）
地點: 德輔道中173號南豐Place 2樓 YUM CHA (中環)
時間: 下午 3:30 至 5:30 （活動大概兩小時）
名額有限（如報名人數過多，將會抽籤決定）

按此報名

由於活動名額有限，先登記先得，記得快啲報名喇。
報名將於2022年6月10日（星期五）晚上11點截止。
我哋會喺2022年6月13日前（星期一）儘快同成功報名嘅送餐專員通
過電郵聯絡。

To celebrate Father’s Day, we will be holding a family-friendly dim sum workshop 🥟, bring your kids to join!

Date: 15 June 2022 (Wednesday)
Location: YUM CHA, 2/F, Nan Fung Place, 173 Des Voeux Rd Central
Time: 3:30pm to 5:30pm (approx. 2 hours long)
Quota Limited (If the quotas are exceeded in the first round of enrolment, allocation of places will be determined by drawing lots)

Sign up now!

There are only a limited number of slots opened, so sign up now, submission will close on 10 June, 2022 (Friday) at 11PM. We’ll be in touch with successful riders before 13 June 2022 EOD (Monday) by email.

每週獎賞計劃已更新💰
- 各區尖峰時段⚡️閃電獎賞
- 13個特別區域獎賞🗺

下週預計會繼續有驟雨同雷暴，提提大家出門要記得帶雨具啊！

到戶戶社區了解更多：https://ift.tt/2USEbZP

—————————————————————
The weekly incentive plan is now updated💰
Exciting rewards including
- peak hours in-app incentives ⚡️ across HK
-13 zones specific incentives🗺

Next week is predicted to continue with showers and storms, remember to bring your rain gear when going out.

Visit the Rider Website to learn more: https://ift.tt/3yrh8

使用整潔的保溫袋送餐

我們十分重視送餐專員的安全和送餐體驗。因天雨關係，包裝紙容易破爛。以下提示能防止紙袋於送遞過程中被浸爛：
- 請將訂單放在保溫袋中並拉上拉鍊，防止雨水滲入。
- 提取雜貨訂單時，檢查冷藏貨品是否有膠袋分裝，如情況許可，請向店員索取膠袋並分裝冷藏貨品。
- 放置乾淨毛巾於保溫袋內吸走滲入的雨水。

近日持續降雨，我們建議你穿著防水外套或雨衣送餐，安全至上！

Use a clean thermal bag during delivery

Your safety and delivery experience are our priority.

Due to rainy weather, the paper bags may be broken easily, and here are a few tips to prevent that:
- Put your order in the thermal bag and zip it up during delivery
- Check and request a plastic bag for cold items (if there is none) when picking up grocery orders.
- Keep a clean towel in the thermal bag to absorb water.

These days, it has been rainy, we remind you to wear a waterproof jacket or raincoat during delivery. Stay safe on the road!

外送專員電話熱線特別安排
Rider Hotline Service Special Arrangement

由於配合公司安排，外送專員電話熱線服務（5808 8726）將會有以下更改：

15/06 (星期三)：服務將如常運作
17/06 (星期五)：暫停服務
20/06 (星期一)：服務將如常運作

訂單支援不受影響
請注意，應用程式內的即時訂單支援服務不會受到影響。

甚麼是外送專員電話熱線？
你可以透過此熱線查詢任何非即時訂單的問題，例如有關送單費用、應用程式、活動或其他事項的查詢。你亦可透過戶戶社區查詢其他問題。

外送專員電話熱線的正常服務時間為每星期一、三、五的下午 3 時至 4 時，公眾假期除外。

Due to upcoming events, there will be changes to the rider hotline service (5808 8726) on this upcoming Friday:

15/06 (Wed): Operation as usual
17/06 (Fri): Closed
20/06 (Mon): Operation as usual

Live-support chat will not be affected
Please note that the live-support chat through the Rider App will not be affected.

What is the Rider Hotline?
You can contact Rider Hotline for any non-live order enquiry, such as questions about payment, rider app, events, and other issues. You may also reach out to us through Rider Website for any questions.

The normal operating hours of rider hotline is 3 to 4 PM every Monday, Wednesday, Friday (Except for Public Holidays).

外送專員電話熱線特別安排
Rider Hotline Service Special Arrangement

由於配合公司安排，外送專員電話熱線服務（5808 8726）將會有以下更改：

17/06 (今日)：暫停服務
20/06 (星期一)：服務將如常運作

訂單支援不受影響
請注意，應用程式內的即時訂單支援服務不會受到影響。

甚麼是外送專員電話熱線？
你可以透過此熱線查詢任何非即時訂單的問題，例如有關送單費用、應用程式、活動或其他事項的查詢。你亦可透過戶戶社區查詢其他問題。

外送專員電話熱線的正常服務時間為每星期一、三、五的下午 3 時至 4 時，公眾假期除外。

Due to upcoming events, there will be changes to the rider hotline service (5808 8726) today:

17/06 (Today): Closed
20/06 (Mon): Operation as usual

Live-support chat will not be affected
Please note that the live-support chat through the Rider App will not be affected.

What is the Rider Hotline?
You can contact Rider Hotline for any non-live order enquiry, such as questions about payment, rider app, events, and other issues. You may also reach out to us through Rider Website for any questions.

The normal operating hours of rider hotline is 3 to 4 PM every Monday, Wednesday, Friday (Except for Public Holidays).

每週獎賞計劃已更新💰
- 各區尖峰時段⚡️閃電獎賞
- 15個特別區域獎賞，包括全新區域HKSK及HKPSW🗺

下週預計依然會落雨⛈️，出門前留意天氣報告，唔好忘記帶雨具啊！安全至上。

到戶戶社區了解更多：https://ift.tt/2USEbZP

——————————————————
The weekly incentive plan is now updated💰
Exciting rewards including
- peak hours in-app incentives ⚡️ across HK
-15 zones specific incentives, including new zones HKSK & HKPSW🗺

Next week weather is predicted with showers ⛈️. Remember to check weather forcast before going out, and don't forget your rain gear! Stay safe.

Visit the Rider Website to learn more: https://ift.tt/3yrh8

外送專員專屬蜆殼Shell VALUE card升級燃油優惠⛽️

戶戶送外送專員有著數？戶戶送為你呈上蜆殼Shell VALUE card燃油折扣。喺任何一間 Shell 蜆殼油站 （機場分站除外）入油，就可享用高達每公升HK$4燃油優惠🏷！今期Shell VALUE Card 油咭申請表格已經發送畀合資格*嘅外送專員 - 記得留意我哋嘅電郵，獲取你嘅專屬優惠呀！

了解更多：https://riders.deliveroo.hk/zh/news/shell-value-card-offer

*我哋會每月審核外送專員嘅申請資格，並定期透過電郵通知合資格外送專員， 所以記著查看你嘅電子郵箱呀！

Exclusive upgraded fuel offer Shell VALUE card for you! ⛽️

Riding with Deliveroo has its perks! We now offer Shell VALUE card to our riders with an exclusive fuel discount of $4 off per liter 🏷 at any Shell petrol station (except airport stations)!

Eligible* riders this month have been notified through email, so check your inbox for your exclusive offering!

Learn More: https://riders.deliveroo.hk/en/news/shell-value-card-offer

外送專員專屬蜆殼Shell FLEET card全港至抵燃油優惠⛽️

戶戶送外送專員有著數？戶戶送為你獻上蜆殼Shell FLEET card燃油折扣。喺任何一間 Shell 蜆殼油站 （機場分站除外）入油，就可享用高達每公升HK$4.7燃油優惠及機油6折優惠🏷！今期Shell FLEET Card 油咭申請表格已經發送畀合資格*嘅外送專員 - 記得留意我哋嘅電郵，獲取你嘅專屬優惠呀！

了解更多：https://riders.deliveroo.hk/zh/news/shell-fleet-card-offer

*我哋會每季審核外送專員嘅申請資格，並定期透過電郵通知合資格外送專員， 所以記著查看你嘅電子郵箱呀！

Exclusive upgraded fuel offer Shell FLEET card for you! ⛽️

Riding with Deliveroo has its perks! We now offer Shell FLEET card to our riders with an exclusive fuel discount of $4.7 off per liter and 40% off on lubricant purchase 🏷 at any Shell petrol station (except airport stations)! Eligible* riders this month have been notified through email, so check your inbox for your exclusive offering!

Learn more: https://riders.deliveroo.hk/en/news/shell-fleet-card-offer

*Eligibility will be reviewed on a quarterly basis; eligible riders will be notified to apply through email regularly, so keep an eye out on your email inbox!

Deliveroo x ChargeSpot Power Bank Rental Offer

Must be frustrating when your phone runs out of battery while delivering?🔋 ChargeSpot provides a power bank rental offer for Deliveroo riders, you can download the ChargeSpot app and enjoy exclusive FOUR times of 1-hr power bank rental discount.

Redemption period: 1 Jun 2022 to 31 Aug 2022

How to redeem 4 rental coupons in one go?

1. Click the profile icon on the top left corner of ChargeSpot App
2. Click “Coupons”
3. Click “Redeem” on the top right corner
4. Enter promo code “csdeliveroo”

Learn more: https://riders.deliveroo.hk/en/news/chargespot

戶戶送 x ChargeSpot 外送專員充電器租借優惠🔋

送單期間電話冇電點算好？ChargeSpot 為戶戶送外送專員提供充電器租借優惠，外送專員只需下載ChargeSpot手機應用程式並便可兌換4張一小時充電器租借優惠券。

優惠兌換期：2022年6月1日至8月31日

如何一次兌換4張充電器租借優惠券？

1. 按ChargeSpot 應用程式左上方人像圖案
2. 進入「優惠券」
3. 按右上方「兌換優惠券」
4. 兌換優惠碼「csdeliveroo」

了解更多：https://riders.deliveroo.hk/zh/news/chargespot

戶戶送 Deliveroo x 輝 Sir 電單車免費課程

戶戶送嘅首要任務就係要確保你嘅安全。為此我哋一直致力尋找唔同方法，進一步保障你嘅道路安全。因此，我哋同輝Sir電單車合作，向現役電單車手提供專為戶戶送Deliveroo外送專員設計嘅免費課程，旨在提升大家嘅道路安全意識⏫，以及防禦駕駛技術，保障自己同埋其他道路使用者！

要記著，安全駕駛唔等於「揸得慢」，課程上輝Sir就會教大家點樣可以更安全地、送多啲單、賺多啲！💰 將食物擺放喺保溫袋，點樣可以擺得最多最穩陣又唔會倒瀉❓一樣有獨特嘅技巧！

我哋亦明白到唔少現役電單車外送專員，都有豐富嘅路面經驗，但係對於道路安全都唔可以掉以輕心！
- 萬一遇到交通意外要點做❓
- 戶戶送Deliveroo點樣幫到你❓
- 點樣保養好你嘅最佳拍檔🛵你又知唔知呢❓

以上嘅內容統統喺呢四堂嘅課程涵蓋得到！嚟緊我哋會喺6月30日（星期四）復辦第二堂，歡迎大家踴躍報名！

詳情及報名：https://riders.deliveroo.hk/zh/news/fai-sir-motorbike-class

如何使用戶戶社區聯絡營運支援團隊？
How to contact Rider Support on the Rider Website？

有關即時訂單問題，請於應用程式內直接點擊「外送專員支援」聯絡客服專員。

其他大部分你遇到嘅問題(非即時訂單相關)，都可以喺透過戶戶社區嘅「常見問題」自行排解疑難。如果戶戶社區資訊未能回答你，或你需要向我哋查詢，就可參考以下影片於戶戶社區嘅「聯絡我們」頁面向我哋發送訊息

If you encounter any live order issues, you should click the "Rider Support" button in the app menu directly to contact our customer care agents.

Otherwise, you should be able to solve most questions (non-live order related) by yourself with the “FAQs” on the Rider Website. If the information on Rider Website couldn’t answer your questions, or you need to contact us, you can learn to send us a message on Rider Website with the below video.

教學影片 Tutorial Video:
https://youtu.be/YFNRpQEw7_g

每週獎賞計劃已更新💰
- 各區尖峰時段⚡️閃電獎賞
- 15個特別區域獎賞，包括全新區域HKSK及HKPSW🗺
- 7月1日（星期五）公眾假期，會有假日獎賞

下星期天氣炎熱☀️，出門記得多啲補充水份💧，避免中暑啊！

到戶戶社區了解更多：https://ift.tt/2USEbZP

——————————————————
The weekly incentive plan is now updated💰
Exciting rewards including
- peak hours in-app incentives ⚡️ across HK
- 15 zones specific incentives, including new zones HKSK & HKPSW🗺
- Public holiday on 1 July, there will be holiday incentives.

Weather next week will be hot ☀️, remember to stay hydrated 💧 if you are going out!

Visit the Rider Website to learn more: https://ift.tt/3yrh8

Swiping accurately through your delivery journey empowers the restaurants and customers to know when to expect you:

1️⃣ Once the order is accepted, you should head directly to the restaurant
2️⃣ Only mark yourself “Arrived at restaurant” when you are at the restaurant, and you should stay and wait for the order
3️⃣ When the order is ready, you should make sure you collect the order assigned and “tick” in the rider app
4️⃣ After you press “Collect order”, head directly to the customer
5️⃣ When you are at the customer address, you can press “Arrived at customer”
6️⃣ Make sure the order has been handed to customer before you mark “Order completed”

If you fail to follow the order journey, it may result in customer experience being affected.

The above situation will be closely monitored and if found, you may face termination of your contract.

Want to know more? Go to Delivering Orders in Rider Website or watch the videos:
At the restaurant: https://bit.ly/3iJ2x18
Delivering an order: https://bit.ly/3xINZmn

準確標示訂單流程可以等餐廳同顧客了解送單嘅情況：

1️⃣ 接單後，你應即時前往餐廳記得要喺到達餐廳門口時，先按「到達」
2️⃣ 按「到達」後，你應停留喺餐廳等候訂單
3️⃣當餐廳出餐後，核對獲分派嘅訂單編號，並喺應用程式中剔選所領取嘅訂單
4️⃣當你提取訂單並按「已提取訂單」時，應即時前往顧客位置
5️⃣抵達顧客地址時，你可按「到達」
6️⃣當你成功將訂單交付到顧客手中後，先可按「完成訂單」

如果你沒有跟從正確流程標示你嘅運送狀況，將影響顧客及自己嘅送餐體驗。

戶戶送會密切監察以上情況，一經發現，你有機會面臨被終止合約。

想知多啲？可以到戶戶社區嘅送單須知或觀看教學影片
到達餐廳：https://bit.ly/3iHXjmd
送餐途中：https://bit.ly/3lWjeIw

公眾假期 - 外送專員電話熱線特別安排
Public Holiday - Rider Hotline Service Special Arrangement

由於本週五為公眾假期，外送專員電話熱線服務（5808 8726）將會有以下更改：

29/06 (星期三)：服務將如常運作
01/07 (星期五)：暫停服務
04/07 (星期一)：服務將如常運作

請注意，即時訂單支援將不會受到影響。如有任何疑問，請透過 戶戶社區 查詢。

As this Friday will be a public holiday, there will be changes to the rider hotline service (5808 8726):

29/06 (Wed): Operation as usual
01/07 (Fri): Closed
04/07 (Mon): Operation as usual

Please note that the customer care hotline will not be affected. Please reach out to us through the Rider Website if you have any questions.