#вакансия
Technical Support Engineer
Responsibilities:
- Advise valued customers and business partners on best practices and integrations with products
- Document and share customer feedback and feature requests with Product and Engineering teams to aid in development priorities
- Resolve technical issues by filing, managing, and evaluating bugs and improvements with Product and Engineering teams
- Maintain a professional image and demonstrates a willingness to contribute at all levels
- Field incoming problem tickets from end-users to resolve issues
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
- Update the support ticket with clear and complete information regarding the investigation and resolution of the ticket
Skills and Experience:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Education in an IT background or 2+ years of working experience with Linux/Unix/Mac environments
- Solid analytical/cognitive skills to troubleshoot complex and technical problems, ability to diagnose and troubleshoot basic technical issues
- Working knowledge of Linux operating systems, networks, databases, and network security concepts and tools
- Scripting with BASH, Perl, or Python
- Log parsing and analysis
- Help Desk Experience and using ticketing systems to manage and track incidents
- Fluent in English – verbally & written, ability to provide step-by-step technical help, both written and verbal
- Communication Skills
- Ability to effectively communicate complex technical scenarios to people with less technical knowledge
- Flexibility in using different technologies/platforms
- Minor account management skills including investigating and understanding current and historical issues for specific accounts
- Strong organizational skills, detail orientation, and the ability to multi-task, meet deadlines, and prioritize work.
Nice to have:
- JIRA and Confluence Knowledge beneficial
- Experience integrating and troubleshooting APIs
- Working experience with AWS or other Public Cloud Platform
- Solid experience working with Internet Security and Networking -
- Technologies such as TCP/IP, HTTP, Load balancers, Proxies, and Firewalls.
Experience working with open-source projects.
Strong plus:
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
- Development experience, experience working with writing production-level code
- Bachelor’s Degree (B.A.) in Computer Science or Information Technology
- Experience with Web3.js and the Ethereum ecosystem
- Experience as a System administrator
Resume
telegram: @diana_com
#engineer #remote #work #business #team #engineering #userexperience #вакансия #vacancy #job #developer #engineer #staff #human #cv #recursos #humanresources #recruitment #jobs #peopleperson #vacancies #blockchain #support
Technical Support Engineer
Responsibilities:
- Advise valued customers and business partners on best practices and integrations with products
- Document and share customer feedback and feature requests with Product and Engineering teams to aid in development priorities
- Resolve technical issues by filing, managing, and evaluating bugs and improvements with Product and Engineering teams
- Maintain a professional image and demonstrates a willingness to contribute at all levels
- Field incoming problem tickets from end-users to resolve issues
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
- Update the support ticket with clear and complete information regarding the investigation and resolution of the ticket
Skills and Experience:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Education in an IT background or 2+ years of working experience with Linux/Unix/Mac environments
- Solid analytical/cognitive skills to troubleshoot complex and technical problems, ability to diagnose and troubleshoot basic technical issues
- Working knowledge of Linux operating systems, networks, databases, and network security concepts and tools
- Scripting with BASH, Perl, or Python
- Log parsing and analysis
- Help Desk Experience and using ticketing systems to manage and track incidents
- Fluent in English – verbally & written, ability to provide step-by-step technical help, both written and verbal
- Communication Skills
- Ability to effectively communicate complex technical scenarios to people with less technical knowledge
- Flexibility in using different technologies/platforms
- Minor account management skills including investigating and understanding current and historical issues for specific accounts
- Strong organizational skills, detail orientation, and the ability to multi-task, meet deadlines, and prioritize work.
Nice to have:
- JIRA and Confluence Knowledge beneficial
- Experience integrating and troubleshooting APIs
- Working experience with AWS or other Public Cloud Platform
- Solid experience working with Internet Security and Networking -
- Technologies such as TCP/IP, HTTP, Load balancers, Proxies, and Firewalls.
Experience working with open-source projects.
Strong plus:
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
- Development experience, experience working with writing production-level code
- Bachelor’s Degree (B.A.) in Computer Science or Information Technology
- Experience with Web3.js and the Ethereum ecosystem
- Experience as a System administrator
Resume
telegram: @diana_com
#engineer #remote #work #business #team #engineering #userexperience #вакансия #vacancy #job #developer #engineer #staff #human #cv #recursos #humanresources #recruitment #jobs #peopleperson #vacancies #blockchain #support
#вакансия
Business Analyst/ Technical Writer/Researcher
We come from diverse professional backgrounds and welcome individuals who are passionate about blockchains and DeFi protocols and eager to tackle the challenging tasks on a daily basis. Fostering a diverse and inclusive environment is top of mind. Our international team is 100% remote. We are working closely with the Solana core team.
Responsibilities
Work with product managers, product marketing, and engineers to obtain an in-depth understanding of the product and the documentation requirements
Produce, prepare, review, revise, and maintain high-quality documentation that meets applicable standards and is appropriate for its intended audience, including user guides, integration guides, developer guides, API guides, in-platform documentation, and technical documents such as software and systems engineering, system operations, and testing
Write easy-to-understand user interface text, online help, and developer guides
Create tutorials to help end-users interact with a variety of applications
Analyze existing and potential content, focusing on reusability and single-sourcing opportunities
Create and maintain the information architecture
Document technical knowledge in the form of notes and manuals
Gather customer feedback on documentation to improve the usability
Qualifications
4+ years of experience writing technical software documentation in an IT development environment
Experience working cross-departmentally to communicate the nuts and bolts of a product
Ability to deliver high-quality and detailed documentation
Ability to quickly grasp complex technical concepts and make them easily understandable through text and pictures
Excellent/fluent verbal, written, and proofreading skills in English
Strong working knowledge of Microsoft Office / Jira / Confluence or Notion / Git and Github
Basic familiarity with the SDLC and software development
Experience creating infographics such as diagrams, screenshots, workflows, and graphs
Strong organizational skills, detail-oriented, and the ability to multitask, meet deadlines and prioritize work
Ability to effectively communicate complex technical scenarios to people with less technical knowledge
Strong experience owning an end-to-end documentation creation process
Nice to have
Basic knowledge of or experience with Web3 ecosystems and/or the blockchain industry
Understanding of dApps architecture and ways of working with them, NFT, DAO, Tokens, Tokenomic models
Experience working with open-source projects
A familiarity with API documentation for REST
Experience working with Agile/Scrum software development teams
Experience working with subject matter experts (SMEs) both in-person and remote
Strong plus
Bachelor’s degree (BA) in computer science or information technology
Ability to read some programming code
Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conferences
Benefits
Competitive salary
Working in a disruptive and fast-growing industry where the possibilities are endless
Fully remote: Your life, your way of working
Freedom, autonomy, and responsibility
Resume
telegram: @diana_com
#engineer #remote #work #business #team #engineering #userexperience #вакансия #vacancy #job #developer #engineer #staff #human #cv #recursos #humanresources #recruitment #jobs #peopleperson #vacancies #blockchain #support
Business Analyst/ Technical Writer/Researcher
We come from diverse professional backgrounds and welcome individuals who are passionate about blockchains and DeFi protocols and eager to tackle the challenging tasks on a daily basis. Fostering a diverse and inclusive environment is top of mind. Our international team is 100% remote. We are working closely with the Solana core team.
Responsibilities
Work with product managers, product marketing, and engineers to obtain an in-depth understanding of the product and the documentation requirements
Produce, prepare, review, revise, and maintain high-quality documentation that meets applicable standards and is appropriate for its intended audience, including user guides, integration guides, developer guides, API guides, in-platform documentation, and technical documents such as software and systems engineering, system operations, and testing
Write easy-to-understand user interface text, online help, and developer guides
Create tutorials to help end-users interact with a variety of applications
Analyze existing and potential content, focusing on reusability and single-sourcing opportunities
Create and maintain the information architecture
Document technical knowledge in the form of notes and manuals
Gather customer feedback on documentation to improve the usability
Qualifications
4+ years of experience writing technical software documentation in an IT development environment
Experience working cross-departmentally to communicate the nuts and bolts of a product
Ability to deliver high-quality and detailed documentation
Ability to quickly grasp complex technical concepts and make them easily understandable through text and pictures
Excellent/fluent verbal, written, and proofreading skills in English
Strong working knowledge of Microsoft Office / Jira / Confluence or Notion / Git and Github
Basic familiarity with the SDLC and software development
Experience creating infographics such as diagrams, screenshots, workflows, and graphs
Strong organizational skills, detail-oriented, and the ability to multitask, meet deadlines and prioritize work
Ability to effectively communicate complex technical scenarios to people with less technical knowledge
Strong experience owning an end-to-end documentation creation process
Nice to have
Basic knowledge of or experience with Web3 ecosystems and/or the blockchain industry
Understanding of dApps architecture and ways of working with them, NFT, DAO, Tokens, Tokenomic models
Experience working with open-source projects
A familiarity with API documentation for REST
Experience working with Agile/Scrum software development teams
Experience working with subject matter experts (SMEs) both in-person and remote
Strong plus
Bachelor’s degree (BA) in computer science or information technology
Ability to read some programming code
Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conferences
Benefits
Competitive salary
Working in a disruptive and fast-growing industry where the possibilities are endless
Fully remote: Your life, your way of working
Freedom, autonomy, and responsibility
Resume
telegram: @diana_com
#engineer #remote #work #business #team #engineering #userexperience #вакансия #vacancy #job #developer #engineer #staff #human #cv #recursos #humanresources #recruitment #jobs #peopleperson #vacancies #blockchain #support