Hello! Let's talk about mastering progress reports for project success!

Clear and structured reporting is essential for keeping your team on track and ensuring smooth project execution. A well-written progress report helps highlight key achievements, address risks, and keep stakeholders informed.

In this article, we break down the key components of an effective progress report and how tools like ClickHelp’s Project Readiness Report can streamline the process. Stay ahead with better reporting!

Read the article 👉

👋 Hey ClickHelp community!

🚀 New update is here! Importing PDFs into documentation is now easier than ever!

✅ Flawless Formatting
✅ Smart Structuring
✅ Fully Integrated

Try our native PDF import now in open Beta and streamline your documentation.

Learn more 👉

MegaComm 2025: Key Takeaways & How to Watch Our Session! 🌟

MegaComm 2025 was an incredible experience—insightful sessions and exciting innovations shaping the future of technical communication!

We’re still buzzing with ideas, but here are our TOP 3 takeaways:
🔹 AI & Automation are here to stay – from content generation to streamlining workflows, AI is becoming a core part of tech comm strategies.
🔹 Cross-integration is essential – the best customer experiences come from seamless connections between platforms, tools, and teams.
🔹 Future-proofing content matters – replatforming, information architecture, and structured content strategies are key to long-term success.

Missed our session? No worries! You can request the recordings in the Events section:
📌PDF Documentation Challenges Session
📌 Session on Smarter Documentation with ClickHelp
Simply sign up to get access.

A huge THANK YOU to the organizers, speakers, and everyone who made this event such a success! Let’s keep the conversation going.

👋 Hello everyone!

Let’s talk about plans—specifically, a documentation plan. It’s your roadmap to creating clear, structured, and accessible content. A good plan keeps everything organized, ensures consistency, and helps teams collaborate more effectively.

Want to make your documentation process smoother and more efficient?

Check out this guide to learn how 👉

👋 Hello everyone. Want to share important info quickly & effectively?

A fact sheet is the perfect tool! It helps you present key details in a clear, concise, and engaging format—ideal for businesses, media, and stakeholders.
Whether you're launching a product, summarizing research, or explaining a service, a well-crafted fact sheet makes communication effortless.

Learn how to create one that truly delivers 👉

👋 Hello!
Collaboration is the key to organizational success! 🚀

A well-crafted collaboration strategy can take your team's productivity and creativity to the next level. Here’s how to make it work:
✅ Define roles & workflows clearly
✅ Foster open communication & regular feedback
✅ Use tools like ClickHelp for smooth collaboration
With the right strategy, your team can achieve incredible results!

Learn more 👉

👋 Hey there!

Bulleted lists make content clearer, more engaging, and easier to read! Whether it’s an article, email, or presentation, they help organize ideas and improve readability.

To use them effectively:
✔️ Keep points short and clear
✔️ Maintain a logical flow
✔️ Avoid overuse
Mastering this simple tool can instantly improve your writing.

Learn more👉

🚨 Just one month to go!

ClickHelp is excited to be sponsoring Write the Docs Portland 2025 – one of the best events out there for tech writers, documentarians, and anyone who loves great docs!

📍 Portland, OR
📅 May 4–6, 2025
🏛 Revolution Hall

🗓 The full schedule is live now – check it out and grab your tickets if you haven’t yet:
👉 https://www.writethedocs.org/conf/portland/2025/

We’re thrilled to support this amazing community and can’t wait to connect with folks who are as passionate about documentation as we are.

Let’s make docs better, together.

📚 New article alert!
Want to make your documentation smarter and more user-friendly?

We just published a deep dive into frequency metrics — like search frequency, visit rates, edit frequency, and more — and how they can transform your documentation strategy.

🔧 Improve UX
📊 Make data-driven updates
✅ Ensure compliance
🚫 Cut down on broken links and outdated content

Perfect for tech writers, content managers, and anyone working with docs!

📖 Read here

🚨 New in ClickHelp!

In our April 2025 update, we’re introducing built-in two-factor authentication (2FA) — with support for TOTP apps (like Google Authenticator and Authy). No third-party tools needed.

This means your contributor accounts are now protected from brute-force attacks, and your documentation portals — internal or external — are safer by design.

Get the details

Hi! Looking to build a powerful knowledge base?

Document360 is great — but it’s not the only game in town.
We’ve rounded up 7 top alternatives to help your team document faster, collaborate better, and grow smarter. Whether you need advanced features, easy editing, or budget-friendly options — we’ve got you covered.

👉 Check out the full list here

Hi!
Here's a thought for you – customer-facing documentation shouldn't be an afterthought.
Did you know great docs are born during the testing phase?
When teams test their documentation early, they improve clarity, usability, and the overall user experience.
💡 This article dives into:
• What documentation testing is
• Why it matters
• Key areas to focus on
• Tools & processes that help

👉 If you're in dev, tech writing, or product—this one's worth a read!

Hi! Looking to level up your employee training?

An internal wiki can be your most powerful tool. Instead of scattered documents and repeated explanations, give your team one central place to learn, grow, and collaborate.

✅ Streamlined employee training
✅ Easy access to SOPs, guides, and FAQs
✅ Team-driven knowledge sharing
✅ Always up-to-date and scalable
✅ Perfect for hybrid and remote teams

With the right setup, your internal wiki becomes more than just documentation—it becomes the heart of your learning culture.

Read full article 💼📘

Hello!
Ever get confused between data, information, and knowledge? 🤔

Understanding the difference can transform the way your team makes decisions and shares insights.

✅ Data = raw facts and numbers
✅ Information = data with context
✅ Knowledge = actionable insights from experience

When you manage knowledge effectively, you unlock smarter decisions, faster onboarding, and a more innovative team.

Read more in the article

👋 Hello friends!

Let’s talk about something that often gets overlooked but makes a huge difference: external documentation.

Clear, helpful docs can:
✅ Make your users’ lives easier
✅ Cut down on support requests
✅ Build trust in your brand
✅ Help with onboarding and compliance

Whether it's user manuals, FAQs, or API guides, great documentation is a secret weapon for any growing business.

Check out new article here

Hello! 👋

Are you looking for a better way to manage your team's tech docs? Archbee’s a solid choice, but it might not be the perfect fit for everyone. Whether you need something more affordable, with better AI features, or just a simpler setup, there are plenty of great alternatives out there!

We’ve rounded up 7 top Archbee alternatives that could be exactly what you're looking for. From smoother collaboration to user-friendly interfaces, these tools are game-changers.

Check them out here

👋 Hey there, fellow tech folks!

Documentation needs a pipeline too — just like your code

How many times have you shipped a feature... and realized the documentation is either missing or outdated?
Someone says, "We'll do it later," everyone nods — and forgets.

Meanwhile, users are confused.
And they go to support.
Support comes to you.
It’s a cycle.

📌 Documentation is part of the product.
It needs a systematic approach, just like code: organized, automated, and integrated into the workflow.

What can you do right now?
— Start documenting during development
— Use version control
— Integrate docs into your CI/CD
— Run automated checks (spelling, broken links, structure)
— Gather feedback and update accordingly

We’ve written an article on how to build a documentation publishing pipeline that works, doesn’t get in the way, and actually helps.

Check it out here

👋 Hey everyone! Hope your projects (and your docs) are treating you well.

Let’s be real for a second.
RoboHelp had its glory days.
But today?
You’ve got choices — better, faster, more flexible ones.

No more clunky interfaces. No more "why is this so complicated" moments. No more feeling stuck in 2008.

🌟 Modern tools are lighter, smarter, and actually fun to use.
And yes, they can handle complex documentation just fine.

We pulled together a list of the best RoboHelp alternatives — real options for real teams who want to move faster and stop fighting their tools.

Some are super customizable.
Some are insanely easy to learn.
Some even make publishing... gasp... enjoyable.

🔗 Check out the full list here

Hey there, tech fam! 👋

Ever seen a company spend a fortune on shiny tools... only for their knowledge base to gather dust?

Yeah, we have too.

Here’s the thing nobody tells you:
Knowledge management isn’t just about the technology.
It’s about People. Process. Technology. In that order.

– You can’t automate broken processes.
– You can’t fix missing teamwork with fancy software.
– You can’t copy-paste a system from another company and expect magic.

Without the right people, clear processes, and THEN good tools — your KM (knowledge management) initiative is just expensive chaos.

💡 So if you want your knowledge to actually work for your team, start here:
✅ Align people around a shared knowledge culture
✅ Build lightweight, real-world processes
✅ Only THEN choose tools that support the way you already work

We broke it all down in a new blog post — simple, clear, no MBA jargon.

📖 Read it here

📄 Tech datasheets that actually get read? Yes, please.

Hey tech writers! 👋

Let’s talk datasheets. You know, those docs that are supposed to explain your product... but often end up as a wall of jargon no one wants to touch?

Yeah. Those.

Here’s the harsh truth:
Most datasheets are written for internal ego, not external users.

Too many buzzwords.
Too little clarity.
Zero empathy.

Let’s fix that.

Here’s what separates a good datasheet from a “meh” one:

✅ Clear, punchy summary at the top
✅ Actual benefits, not vague claims
✅ Tables, visuals, specs — clean and scannable
✅ Real-world use cases
✅ A tone that talks to humans, not robots

If your datasheet makes the reader go “so what?” — rewrite it.

We put together a full breakdown on how to create technical datasheets that don’t just inform — they convert.

📌 Read the guide