📌 ➡️↗️⬇️ *** NAVIGATION *** ✅✳️❇️
1. ⚙️ SUPPORT RULES & POLICIES
- Technical Support Rules
- How to Create a Request in Telegram
- Working Hours & Response Time
- Return & Replacement Policy
- Remote Vehicle Testing Program
2. 📚 KNOWLEDGE BASE & TRAINING MATERIALS (EXT)
- Troubleshooting & Diagnostics Guide for AUTHOR Systems
- Documents (User Manuals, Product Guides)
3. 📢 MARKETING MATERIALS
- Banners & Promo Images
- Product Overviews
- Brand Assets
4. ❓ FREQUENTLY ASKED QUESTIONS (FAQ)
- Common questions about installation, operation, firmware, etc.
5. 🎥 VIDEO MATERIALS
- Device Functions
- Igla 3.12 Update
- Installation & Setup Instructions
- Product Demos
6. 📦 FIRMWARES & SOFTWARE (DOWNLOADS)
- Bluetooth devices
- Igla Check
- TS 100 (v.2)
- 7‑Zip
- AuthorConfigTool
- AuthorFlasher
- AuthorFlasherMobile
- .NET Framework
Research Tool
7. 🚗 DRIVERS
- Driver files for devices
8. 🌐 SERVICE WEBSITE (EXTERNAL RESOURCES)
Link to our official service site
1. ⚙️ SUPPORT RULES & POLICIES
- Technical Support Rules
- How to Create a Request in Telegram
- Working Hours & Response Time
- Return & Replacement Policy
- Remote Vehicle Testing Program
2. 📚 KNOWLEDGE BASE & TRAINING MATERIALS (EXT)
- Troubleshooting & Diagnostics Guide for AUTHOR Systems
- Documents (User Manuals, Product Guides)
3. 📢 MARKETING MATERIALS
- Banners & Promo Images
- Product Overviews
- Brand Assets
4. ❓ FREQUENTLY ASKED QUESTIONS (FAQ)
- Common questions about installation, operation, firmware, etc.
5. 🎥 VIDEO MATERIALS
- Device Functions
- Igla 3.12 Update
- Installation & Setup Instructions
- Product Demos
6. 📦 FIRMWARES & SOFTWARE (DOWNLOADS)
- Bluetooth devices
- Igla Check
- TS 100 (v.2)
- 7‑Zip
- AuthorConfigTool
- AuthorFlasher
- AuthorFlasherMobile
- .NET Framework
Research Tool
7. 🚗 DRIVERS
- Driver files for devices
8. 🌐 SERVICE WEBSITE (EXTERNAL RESOURCES)
Link to our official service site
🔥1
Channel name was changed to «AUTHOR Technical Support Channel (test)»
Instruction for Using Telegram Chats for Technical Support Requests
1. How to Join the Chat
To contact technical support, use Telegram chats. To be added to the chat, reach out to your manager — they will forward your contact details to the support team.
2. What Questions You Can Ask
You can inquire about any issues related to:
- The service website’s functionality
- Information on the website
- Device operation (IGLA, IGLA ALARM, KVANT, etc.)
- Software and program performance
3. How to Submit a Request
3.1. In Chats Without a Chatbot
- Create a new topic (this helps keep the conversation structured and makes sharing information easier).
- Give the topic a clear and concise title (preferably include the car’s make, model, and year if applicable).
- Describe the issue in detail, specifying (if relevant):
Device (IGLA, IGLA ALARM, KVANT, etc.)
Car’s make, model, and year
Engine type (gasoline, diesel, hybrid, electric)
Transmission type (automatic, manual)
Car trim (key or push-button start)
Device firmware name and version
For software — program name and version
For GSM devices — device name and serial number
3.2. In Chats With a Chatbot
- Create a new topic (to keep communication organized).
- Title the topic (include the car’s make, model, and year if relevant).
- Answer the chatbot’s questions (it will automatically gather the necessary details).
Note: The chatbot only collects data — a company representative will respond to you.
- Provide a detailed description of the issue — this will speed up resolution.
4. Additional Tips
Feel free to ask questions! We’ll assist you or direct you to the right department if the issue is outside our scope.
Be mindful of time zone differences: if there’s no immediate reply, we’ll respond during our business hours.
We’re always happy to help!
BACK TO NAVIGATION
1. How to Join the Chat
To contact technical support, use Telegram chats. To be added to the chat, reach out to your manager — they will forward your contact details to the support team.
2. What Questions You Can Ask
You can inquire about any issues related to:
- The service website’s functionality
- Information on the website
- Device operation (IGLA, IGLA ALARM, KVANT, etc.)
- Software and program performance
3. How to Submit a Request
3.1. In Chats Without a Chatbot
- Create a new topic (this helps keep the conversation structured and makes sharing information easier).
- Give the topic a clear and concise title (preferably include the car’s make, model, and year if applicable).
- Describe the issue in detail, specifying (if relevant):
Device (IGLA, IGLA ALARM, KVANT, etc.)
Car’s make, model, and year
Engine type (gasoline, diesel, hybrid, electric)
Transmission type (automatic, manual)
Car trim (key or push-button start)
Device firmware name and version
For software — program name and version
For GSM devices — device name and serial number
3.2. In Chats With a Chatbot
- Create a new topic (to keep communication organized).
- Title the topic (include the car’s make, model, and year if relevant).
- Answer the chatbot’s questions (it will automatically gather the necessary details).
Note: The chatbot only collects data — a company representative will respond to you.
- Provide a detailed description of the issue — this will speed up resolution.
4. Additional Tips
Feel free to ask questions! We’ll assist you or direct you to the right department if the issue is outside our scope.
Be mindful of time zone differences: if there’s no immediate reply, we’ll respond during our business hours.
We’re always happy to help!
BACK TO NAVIGATION
***
📲 INSTRUCTIONS FOR CREATING A REQUEST WITH A CHATBOT
Dear partners, in order for us to improve our work, speed up the process of our cooperation with you, and improve the quality of the information provided, we are adding a chatbot. You can use it to send a request with all the necessary information. This will allow you to immediately fill out the form and get rid of additional questions.
Note: The chatbot only collects data — a company representative will respond to you.
First, as usual, you need to create a topic.
Write: "Hello!" or a few words about the request.
After that, the chatbot will respond to you and prompt you to select a product category.
Please pay attention:
⚙️ If your issue is related to the operation of the device, the firmware for the car, you want to clarify the information on the website about the car, provide information about the firmware or the features of the car, and the like, first, please select "Devices".
💻 If your issue is not related to a specific car, but is related to the operation of the smartphone application, desktop application settings, etc., select the category "Software: apps, programs, website".
✉️ If you have another question, please select "Other issue".
If you have selected "Devices", you will need to select the category of your request.
Be sure to specify the make, model, year of manufacture, engine type, gearbox type, and vehicle configuration. After that, click the "Next" button.
Last step, describe your issue. Provide a detailed description of the issue — this will speed up resolution.
We’re always happy to help!
PDF
VIDEO
BACK TO NAVIGATION
📲 INSTRUCTIONS FOR CREATING A REQUEST WITH A CHATBOT
Dear partners, in order for us to improve our work, speed up the process of our cooperation with you, and improve the quality of the information provided, we are adding a chatbot. You can use it to send a request with all the necessary information. This will allow you to immediately fill out the form and get rid of additional questions.
Note: The chatbot only collects data — a company representative will respond to you.
First, as usual, you need to create a topic.
Write: "Hello!" or a few words about the request.
After that, the chatbot will respond to you and prompt you to select a product category.
Please pay attention:
⚙️ If your issue is related to the operation of the device, the firmware for the car, you want to clarify the information on the website about the car, provide information about the firmware or the features of the car, and the like, first, please select "Devices".
💻 If your issue is not related to a specific car, but is related to the operation of the smartphone application, desktop application settings, etc., select the category "Software: apps, programs, website".
✉️ If you have another question, please select "Other issue".
If you have selected "Devices", you will need to select the category of your request.
Be sure to specify the make, model, year of manufacture, engine type, gearbox type, and vehicle configuration. After that, click the "Next" button.
Last step, describe your issue. Provide a detailed description of the issue — this will speed up resolution.
We’re always happy to help!
VIDEO
BACK TO NAVIGATION
The scheme of communication with the technical support during remote testing of a new car.
Rules in PDF format
BACK TO NAVIGATION
Rules in PDF format
BACK TO NAVIGATION
AUTHOR Technical Support Channel pinned «📌 ➡️↗️⬇️ *** NAVIGATION *** ✅✳️❇️ 1. ⚙️ SUPPORT RULES & POLICIES - Technical Support Rules - How to Create a Request in Telegram - Working Hours & Response Time - Return & Replacement Policy - Remote Vehicle Testing Program 2. 📚 KNOWLEDGE BASE & TRAINING…»
⏰ Tech Support working hours:
GMT
6:00 a.m. to 6:00 p.m.
CET / CEST
7:00 a.m. to 7:00 p.m. / 8:00 a.m. to 8:00 p.m.
CST / CDT (US)
12:00 a.m. to 12:00 p.m. / 1:00 a.m. to 1:00 p.m.
GMT
6:00 a.m. to 6:00 p.m.
CET / CEST
7:00 a.m. to 7:00 p.m. / 8:00 a.m. to 8:00 p.m.
CST / CDT (US)
12:00 a.m. to 12:00 p.m. / 1:00 a.m. to 1:00 p.m.