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📲 INSTRUCTIONS FOR CREATING A REQUEST WITH A CHATBOT
Dear partners, in order for us to improve our work, speed up the process of our cooperation with you, and improve the quality of the information provided, we are adding a chatbot. You can use it to send a request with all the necessary information. This will allow you to immediately fill out the form and get rid of additional questions.
Note: The chatbot only collects data — a company representative will respond to you.
First, as usual, you need to create a topic.
Write: "Hello!" or a few words about the request.
After that, the chatbot will respond to you and prompt you to select a product category.
Please pay attention:
⚙️ If your issue is related to the operation of the device, the firmware for the car, you want to clarify the information on the website about the car, provide information about the firmware or the features of the car, and the like, first, please select "Devices".
💻 If your issue is not related to a specific car, but is related to the operation of the smartphone application, desktop application settings, etc., select the category "Software: apps, programs, website".
✉️ If you have another question, please select "Other issue".
If you have selected "Devices", you will need to select the category of your request.
Be sure to specify the make, model, year of manufacture, engine type, gearbox type, and vehicle configuration. After that, click the "Next" button.
Last step, describe your issue. Provide a detailed description of the issue — this will speed up resolution.
We’re always happy to help!
PDF
VIDEO
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📲 INSTRUCTIONS FOR CREATING A REQUEST WITH A CHATBOT
Dear partners, in order for us to improve our work, speed up the process of our cooperation with you, and improve the quality of the information provided, we are adding a chatbot. You can use it to send a request with all the necessary information. This will allow you to immediately fill out the form and get rid of additional questions.
Note: The chatbot only collects data — a company representative will respond to you.
First, as usual, you need to create a topic.
Write: "Hello!" or a few words about the request.
After that, the chatbot will respond to you and prompt you to select a product category.
Please pay attention:
⚙️ If your issue is related to the operation of the device, the firmware for the car, you want to clarify the information on the website about the car, provide information about the firmware or the features of the car, and the like, first, please select "Devices".
💻 If your issue is not related to a specific car, but is related to the operation of the smartphone application, desktop application settings, etc., select the category "Software: apps, programs, website".
✉️ If you have another question, please select "Other issue".
If you have selected "Devices", you will need to select the category of your request.
Be sure to specify the make, model, year of manufacture, engine type, gearbox type, and vehicle configuration. After that, click the "Next" button.
Last step, describe your issue. Provide a detailed description of the issue — this will speed up resolution.
We’re always happy to help!
VIDEO
BACK TO NAVIGATION
The scheme of communication with the technical support during remote testing of a new car.
Rules in PDF format
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Rules in PDF format
BACK TO NAVIGATION
AUTHOR Technical Support Channel pinned «📌 ➡️↗️⬇️ *** NAVIGATION *** ✅✳️❇️ 1. ⚙️ SUPPORT RULES & POLICIES - Technical Support Rules - How to Create a Request in Telegram - Working Hours & Response Time - Return & Replacement Policy - Remote Vehicle Testing Program 2. 📚 KNOWLEDGE BASE & TRAINING…»
⏰ Tech Support working hours:
GMT
6:00 a.m. to 6:00 p.m.
CET / CEST
7:00 a.m. to 7:00 p.m. / 8:00 a.m. to 8:00 p.m.
CST / CDT (US)
12:00 a.m. to 12:00 p.m. / 1:00 a.m. to 1:00 p.m.
GMT
6:00 a.m. to 6:00 p.m.
CET / CEST
7:00 a.m. to 7:00 p.m. / 8:00 a.m. to 8:00 p.m.
CST / CDT (US)
12:00 a.m. to 12:00 p.m. / 1:00 a.m. to 1:00 p.m.
Recommendations for the diagnosis and configuration of the IGLA system in case of incorrect operation