Franz Russo
Sono felice di essere nel nuovo rapporto #SocialMediaTrends2023 di @Talkwalker con un mio pensiero sull'importanza della #customerexperience oggi. Potete scaricare gratuitamente il rapporto a questo link https://t.co/qbCNI4OZBj per conoscere tutti gli altri trend

#socialmedia https://t.co/oiuarVoneS
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Franz Russo
Nano-influencer, #customerexperience sempre più social e contenuti originali: i #socialmedia trend 2023 per gli eventi.
Grazie @cristinamacca per la citazione 🙏

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While meeting customers where they are is essential, it's important to direct them to the best resolution channel to reduce complexity and enhance service quality by leveraging omnichannel platforms and AI technologies 👩‍💻

See how Zoom Contact Center with AI Companion exemplifies how businesses can integrate these solutions to optimize customer interactions 👇

The key to stellar customer service? Meet customers where they are but guide them to the best resolution channel.

Discover the evolution of the "channel of choice" mantra from @Zoom

#CustomerExperience #CX #Omnichannel

https://t.co/bweN4cli7j - CX Today

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Curious about the future of CCaaS platforms? 🌟 Dive into these insights from industry experts as they explore the latest trends and innovations shaping the next generation of contact centers 👤

From AI advancements to strategic partnerships, these 5️⃣ expert takes will help you stay ahead in the CCaaS game 👇

🔮 The Future of CCaaS Platforms: 5 Expert Takes

The definition of a contact center / CCaaS platform is evolving, and five industry experts share their takes on where this trend will take us 👇

https://t.co/OOTZ8wVxCA

#cx #ccaas #customerexperience #contactcenter #zoom | @Zoom - CX Today