While Indian IT firms are busy stuffing AI into every earnings call, ServiceNow is out there showing what real AI monetisation looks like.

The industry is moving from process automation to decision automation and hyper-customization as an industry.

The ability to shift to a self-healing system for operations management, where humans are brought in only when necessary, is the true ROI of AI agents.

Unlike other IT companies that incorporate hundreds of AI agents into their services, Cognizant has chosen a different approach. The company is integrating ‘vibe coding’ as a key part of its broader…

The company stated that its employees have invested 15 million hours in developing expertise in emerging technologies to drive business transformation.

As client expectations evolve, IT firms are moving beyond traditional business process outsourcing (BPO) to embrace platformisation – provision of wider services under a common platform. Enterprises today are no longer satisfied with siloed services. They…

At a time when automation is steadily eating into jobs and revenues are slowing across the Indian IT sector, chief executives continue to draw exorbitant pay packages, many of which rise year after year. C Vijayakumar is reportedly walking away with the biggest…

Coforge is witnessing an upward move in its growth trajectory as its big bets on generative AI and agentic AI provide a positive momentum. Just this quarter, the company became the seventh largest Indian IT firm posting ₹3,689 crore in revenue for Q1 FY26…

Mid-Tier IT firms, despite strong revenue growth, haven’t seen a significant increase in revenue per employee (RPE) compared to the largers players in the industry. Mid-tier companies such as LTIMindtree and Coforge are growing revenues at 15–20% year-over…

The confidence gap between larger firms and their mid-sized peers stands out in the Indian IT industry when it comes to generative and agentic AI.  On the one hand are firms like TCS, Infosys, and Wipro, that are building hundreds of AI agents for clients…

Hackathons have moved from being extracurricular coding contests to becoming central to Indian IT’s recruitment and innovation strategies. Programs such as TCS’s CodeVita and Infosys’s HackWithInfy now attract tens of thousands of students, offering fast…

The push for AI-first delivery promises speed and automation, but hidden dependencies and fragile code could undo the gains.

For years, robotic process automation (RPA) was the buzzword that defined enterprise efficiency. It promised a world where repetitive work vanished into code. Yet, those early automations still needed human judgment. That equation is changing fast. Dominic…

The Information Technology Enabled Services (ITeS) and Business Process Management (BPM) industry is not facing extinction; it is undergoing a radical reinvention.  The narrative that ITeS is “dead” due to automation is misleading. Instead, the sector is…

Tata Consultancy Services (TCS), India’s largest IT services company, is under intense scrutiny following allegations from employee unions that the company carried out large-scale layoffs through coercion and in violation of labour laws.  Responding to queries…

Leading players have claimed AI is now integral. But this seems to be a case of agentic washing.

India’s largest technology employers, Tata Consultancy Services (TCS), Infosys, HCLTech, and Wipro, have entered a phase of workforce transformation defined not by expansion, but by reinvention.  The second quarter of FY2026 revealed a decisive industry pivot…