If we can’t trust the industry to regulate itself… then what about the law?

For years, UX teams have relied on the user journey map, a standard tool of design thinking, to visualize and communicate user intent, behavior, and flow. We’ve diagrammed human goals and emotions…

Zack White is a product designer who grew up in Winter Park, Florida and currently lives in Brooklyn, New York. Zack and I both attended SCAD at the same time but didn’t meet until we were both living…

Sacred principles for the intelligence era.

Most teams only look at “what users click”, but that’s just the tip of the iceberg.

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What poker decks, medieval maps, and Google can teach us about making a better design tool

Nearly every product we use as designers and user researchers today has a Generative AI (GenAI) capability, and the list of products and features is growing by the day. While GenAI-enabled tools may help us go faster, it can also open us (and our employers)…

For a long time, “good writing” has been more than skill; it’s been a form of gatekeeping. Not anymore.

There have been ups and downs.