The short version: IT is broken. It’s not working, to the point where people are ready to give it up, just like they would a mangled…

Making life less complex should be every designer’s mantra for the next decade.

How I demoted my tree diagrams.

Humanity is informed as never before; nothing in the historical record compares. This, unfortunately, is not a particularly good thing. The provision of information, if it is to bless mankind, must have quality control built into it… it must have a feedback…

A framework for Crisis Information Design

Claude just showed us what replaced it.

We built a messaging-app architecture for knowledge work. The recall failure that followed is structural, not optional.*

AI didn’t create the gap. It made it impossible to ignore.

People do two things online. They are either consuming content or navigating to it.

AI chat made the conversation addressable and the message ephemeral. Knowledge work needs the opposite.