Download TNG eWallet App via :
1) Apple App Store : https://apps.apple.com/my/app/touch-n-go-ewallet/id1344696702?mt=8
2) Google Play Store : https://play.google.com/store/apps/details?id=my.com.tngdigital.ewallet&hl=en&pli=1

Appointment Notification by SMS and E-mail

Link: https://refugeemalaysia.org/appointment_notification_by_sms_and_email

Please be informed that for registration appointments, you will receive an SMS and/or e-mail containing your appointment date and time.

If you have included an e-mail address in your Refugee Malaysia website application, you will receive an SMS and e-mail of your appointment.

If you have not included an e-mail address, you will only receive an SMS of your appointment.

Please ensure that you check your SMS and e-mail regularly.

📢 Attention Refugee Students in Higher Education

Fugee HiEd is conducting a Study Support Needs Assessment to better understand how to support refugee students like you. If you're currently enrolled in university/college in Malaysia, please fill out this short form by 25 April:

📌https://forms.fillout.com/t/5vBMHkaoecus

Your input will help shape future support programmes. Thank you!

Change of operating time for Registration hotline

If you have applied for new registration before 1 January 2023, and have not received an appointment yet, please call 017-6143810 between 2 pm and 3 pm, on Monday, Tuesday, Wednesday, Thursday and Friday.

A kind reminder for those making calls to registration :
1. Please prepare the website reference number BEFORE calling
2. This number is only for those who have applied for registration BEFORE 1 January 2023
3. Please call between 2PM and 3 PM, not earlier, not later. The phone is
operational only in these hours.
4. If you cannot get an appointment, try again the next day
5. In addition to the hotline, UNHCR continues to give appointments by SMS and e-mail based on website application, and based on criteria and procedures explained in the Refugee Malaysia website. This is not the only opportunity to get an appointment.

Community Leaders Townhall (22 January 2025)

Link: https://refugeemalaysia.org/community_leaders_townhall_22january2025

On 22 January 2025, UNHCR hosted a town hall meeting with 119 refugee leaders from 67 community groups to gather input and address community concerns.

During the event, UNHCR introduced the new Representative, Louise Aubin, and the new Deputy Representative, Leyla Nugmanova. The Representative urged community leaders to present a united voice as refugees and emphasized the importance of building partnerships between community groups to enhance resource sharing and capacity building. UNHCR reaffirmed its support for such engagements and the exploration of partnerships to strengthen community-led initiatives.

Community leaders raised critical issues such as registration timelines, access to detention, and priorities for 2025. The Representative reaffirmed UNHCR’s commitment to advocating for refugee protection in Malaysia, including access to education, healthcare, and livelihoods.

While advocacy efforts continue, refugee groups also play a key role in promoting peaceful coexistence by reminding community members to abide by the laws of the country. To foster further understanding between refugees and the local community, UNHCR is developing the Culture Orientation Module which will equip refugees with essential knowledge on local norms and customs.

As healthcare becomes more expensive, it is crucial that all refugees and asylum-seekers enroll themselves in the Refugee Medical Insurance (REMEDI) and take steps to protect their finances by signing up for the Touch n’ Go e-Wallet.

UNHCR encouraged refugee groups to strengthen their support networks by engaging with local councils and other stakeholders in their communities. Once again, the Representative underscored the value of partnerships in ensuring the sustainability of these efforts.