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#PMP Question #4762
A project manager's customer is new to agile approaches. When the customer found out that the project was going to use an agile approach, the customer became concerned that the product quality will be sacrificed.
What should the project manager do?
Answers:
a. Ensure that the customer and the delivery team agree on the definition of done (DoD) in the beginning of the project.
b. Invite the customer to join the daily standup meetings to better understand the product design and progress.
c. Ensure the team demonstrates product features to this customer regularly to collect feedback and improve as needed.
d. Invite the customer to join the regular sprint planning sessions to better understand the project's progress.
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#PMP Question #2755
A project manager is evaluating a project and realizes that its earned value (EV) shows the cost spent is higher than the value delivered. The project manager then discovers that the team has been adding small features that are not part of the requirements.
What should the project manager do?
#PMP Question #5073
A project manager is planning a project and identifies that legislation requirements for specific project tasks will be changing. This will occur halfway through the project execution phase and will affect a few key workers' licenses, which will become non-compliant.
What should the project manager do?
#PMP Question #1617
A customer is requiring a minor scope change and expects you to do this without delays and additional costs. You believe that you have adequate authorization to make the decision by yourself, but you are not quite sure.
What should be your next steps?
Answers:
a. A requested change is always an opportunity to get more money paid by the customer and to secretly solve schedule and quality problems. You should make some reasonable estimates on time, costs, risks etc., and then add a nice margin on top of that to calculate the new price.
b. Customer satisfaction is your top priority. The customer gives you an opportunity to increase their satisfaction, which you should use to the maximum benefit. Most project managers have contingencies to cover risks; these can be used to pay the additional costs.
c. Before making a decision you should have a look at the customerโ€™s parking lot. If you find there many expensive, new models, it is likely that you can use the requested change to increase the profit from the contract. Otherwise you should reject the request.
d. Handle the request according to the integrated change control processes described in your management plans. Then make a decision together with the appropriate change control body, whether the increased customer satisfaction will be worth the extra costs, work, risks etc.
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#PMP Question #724
The engineering department has uncovered a problem with the cost accounting system and has asked the systems department to analyze what is wrong and fix the problem. You are a project manager working with the cost accounting programs on another project. Management has issued a change request to the change control board to add the new work to your project.
Your existing project has a cost performance index (CPI) of 1.2 and a schedule performance index (SPI) of 1.3 so you have some room to add work without delaying your existing project or going over budget. However, you cannot see how the new work fits within the project charter for your existing project. After some analysis, you determine that the new work and existing work do not overlap and can't be done concurrently. They also require different skill sets.
Which of the following is the BEST thing to do?
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