Pivoting Plumber
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arning to pivot was one of the best business lessons Paul Nebrasky has ever picked up in his more than 30-year plumbing career.
The 54-year-old owner of Nebrasky Plumbing, Heating & Cooling has had to pivot his company’s service offerings several times over the last three decades in order to stay on top of the industry and continue to bea go-to for customers. “In the last 31 years, we’ve grown a bankrupt business into a 30-employee business,” Nebrasky says. “Over the years, there have been bumps in the road, but we’ve added services.
We’ve been able to move as the economy has moved and pivot as business changed.” While the Monroe, New York-based company has added services, one thing that hasn’t changed over the last 31 years is its dedication to customer service.
“Any great company you want to talk about needs to start with customer service,” Nebrasky says. “If you don’thave great customer service, you’re going out of business.”
That won’t change anytime soon either, as the company brings on more technology that will help its techniciansserve customers even better in the years to come.

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