ETTING SMARTER
__________________________________________
That mindset of adjusting to what is happening in the
market isn’t just on the construction side. It’s also on the
technological side. With younger homeowners being the
current trend, the company is seeing a more tech-savvy
customer taking shape.
Many homeowners today are looking for more ways
to use their smartphones or Alexa-type devices in their
homes. “In the HVAC industry, some of the smart
technologies have been out for a while, like the Nest
thermostats that allow users to operate a thermostat from
their phone,” Nebrasky says. “Recently, large manufacturers
like Kohler, Moen and GROHE are starting to come out
with smart technology in plumbing.”
Nebrasky jumped on the smart technology quickly,
saying it works in HVAC, so why couldn’t it work in
plumbing? “It comes down to customer demand,” Nebrasky
says. “We have to look at what our customers want down
the road. And the millennials are going to want this.”
With that smart technology has come some growing
pains. One of the biggest has been training the plumbers
to install the technology.
“You have to send a technician or plumber who can tie
this into the homeowner’s Wi-Fi,” Nebrasky says. “You
would not believe how many customers don’t know their
Wi-Fi access number. It’s not as easy as just putting this
in and leaving. You have to tie it into Wi-Fi and program
it with a laptop. Plumbers aren’t used to that.”


#Plumbing
#ETTINGSMARTER
@HydraulicEngineer

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