HELP DESK ( LOKLOK )
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HELP DESK ( LOKLOK )
In case of unable to purchase VIP "You have already subscribed" you need to cancel the failed / expired subscription first. In order to avoid 2 purchases / deducted 2 purchases. โ—Cancel subscription IOS 1. iOS Payment: Go to Phone Settings-> Apple ID-> Subscriptionsโ€ฆ
โŒ CANCEL SUBSCRIPTION
๐Ÿ‡ฎ๐Ÿ‡ฉ Bahasa Indonesia
๐ŸŽ iPhone (iOS)

Settings โ†’ Apple ID โ†’ Subscriptions

Or open:
App Store โ†’ Profile Picture (top right) โ†’ Subscriptions

๐Ÿ•น Google Play (Android)

Google Play Store โ†’ Profile Picture (top right) โ†’ Payments & Subscriptions โ†’ Subscriptions

๐ŸŒ Purchase via Website / iOS App

Open Loklok โ†’ VIP โ†’ Manage Subscription.

If the Manage Subscription menu does not appear, please uninstall the application and reinstall it via Loklok.top.

Note: If you cannot locate your subscription, please provide your Loklok UID to the Admin for verification.

โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”โ”

๐Ÿ‡ฌ๐Ÿ‡ง English
๐ŸŽ iPhone (iOS)

Settings โ†’ Apple ID โ†’ Subscriptions

Or:
App Store โ†’ Profile Picture (top right) โ†’ Subscriptions

๐Ÿ•น Google Play (Android)

Google Play Store โ†’ Profile Picture (top right) โ†’ Payments & Subscriptions โ†’ Subscriptions

๐ŸŒ Website / iOS App Purchase

Open Loklok โ†’ VIP โ†’ Manage Subscription.

If the Manage Subscription option is not available, uninstall the app and reinstall it from Loklok.top.

Note: If you cannot find your subscription, please send your Loklok UID to the Admin for verification.
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โค8๐Ÿ‘Œ1
How to login in loklok TV?
1. Please make sure you have the STANDARD Plan for the VIP
2. Please make sure your TV is Android system and support Google Play TV OR DOWNLOAD ON https://loklok.pub/tv.apk
3. LG/SAMSUNG is not support recently
4. Login Via QR CODE that is Scanned via LOKLOK APP
โค2๐Ÿ‘2
APA SISTEM OS BISA ? / CAN THE OS SYSTEM DO IT?

Merek samsung,LG dan sistem OS saat ini belum bisa
Samsung, LG and OS systems are currently unable to
SETIAP TIPE VIP MEMILIKI BATAS PERANGKAT YANG BERBEDA

EACH VIP TYPE HAS DIFFERENT DEVICE LIMITS


===================

VIP BASIC MAX DEVICE 4
PHONE = 3
PC = 1
TV = NOT SUPPORT


===================

VIP STANDARD MAX DEVICE 5
PHONE = 3
PC = 1
TV = 1
โค7
VIP yang tidak aktif bisa saja disebabkan karena langganan Anda terhubung ke akun Loklok yang berbeda. Untuk memeriksanya, silakan ikuti langkah-langkah berikut:

1. Keluar terlebih dahulu dari akun yang sedang Anda gunakan.
Buka menu Saya โ†’ gulir ke bawah โ†’ pilih Keluar Akun.

2. Setelah berhasil keluar, silakan pilih Sign In.

3. Pada tampilan seperti contoh gambar, Anda dapat melihat daftar akun beserta UID Loklok yang pernah login sebelumnya. Dari sana Anda bisa memastikan akun mana yang memiliki status VIP aktif.
โค2
An inactive VIP status may occur if your subscription is linked to a different Loklok account. To check this, please follow the steps below:

1. First, log out of the account you are currently using.
Go to Me โ†’ scroll down โ†’ select Log Out.

2. After logging out, tap Sign In.

3. On the screen shown in the example image, you will see the list of accounts along with their Loklok UID. From there, you can check which account has the active VIP status.
HELP ( LOKLOK )

FEEDBACK / HELP
https://t.me/HelpLoklok/44


COMMON PROBLEMS

1. Website Tidak Aktif / Inactive Website
https://t.me/HelpLoklok/57


2. Ganti Subtitle / Change subtitles
https://t.me/HelpLoklok/58


3. Ganti Sandi Akun / Change Account Password
https://t.me/HelpLoklok/60


4. Tidak Ada Konten ( hanya china ) / No content (only China)
https://t.me/HelpLoklok/62


5. Permintaan Data Abnormal / Request Data Abnormal
https://t.me/HelpLoklok/63



6. Subtitle Eror / Subtitle Delay
https://t.me/HelpLoklok/64


7. Request Drama / Request Movie
https://t.me/HelpLoklok/65


8. Short Drama
https://t.me/HelpLoklok/66


9. Tidak Dapat Mengunduh / Can't Download Video
https://t.me/HelpLoklok/28



==========================================================
VIP ISSUE

1. PEMBAYARAN TIDAK TERSEDIA DI NEGARA ANDA / PAYMENT NOT AVAILABLE IN YOUR COUNTRY
https://t.me/HelpLoklok/68


2. VIP TIDAK AKTIF / VIP INACTIVE
https://t.me/HelpLoklok/67


3. ANDA MEMILIKI LANGGANAN / YOU HAVE SUBSCRIPTION
https://t.me/HelpLoklok/45


4. Perbedaan Langganan dan Bulanan / Differences in subscriptions and monthly
https://t.me/HelpLoklok/39


5. INGIN MENGEMBALIKAN DANA / WANT TO REFUND
https://t.me/HelpLoklok/69


6. PENAGIHAN 2 KALI / DOUBLE PAYMENT
https://t.me/HelpLoklok/70


7. BATALKAN LANGGANAN / CANCEL SUBSCRIPTION
https://t.me/HelpLoklok/71


8 CHECK VIP DI AKUN LAIN / CHECK VIP ON ANOTHER ACCOUNT
https://t.me/HelpLoklok/97


===========================================================

LOKLOK TV

1. DOWNLOAD LOKLOK TV
https://t.me/HelpLoklok/72


3. SUDAH VIP TIDAK BISA BUKA LOKLOK TV / ALREADY VIP, CAN'T OPEN LOKLOK TV
https://t.me/HelpLoklok/72


4. APA SISTEM OS BISA ? / CAN THE OS SYSTEM DO IT?
https://t.me/HelpLoklok/73


5. KONTEN TERBATAS / LIMITED CONTENT
https://t.me/HelpLoklok/65


6. BATAS PERANGKAT / LIMITE DEVICE
https://t.me/HelpLoklok/80?single


=======================================================

LOKLOK PC

1. DOWNLOAD LOKLOK PC
https://t.me/HelpLoklok/55


2. Mengapa halaman saya tidak dapat dimuat? /why is my page can't be loaded?
https://t.me/HelpLoklok/55


3. Mengapa tampak "tidak ada sumber daya siaran"? / why does it appear "No Broadcast Resources"?
https://t.me/HelpLoklok/55


4. Bagaimana cara mengubah subtitle? / How to change the subtitles?
https://t.me/HelpLoklok/55


5. Mengapa saya tidak dapat menggunakan aplikasi secara normal setelah masuk? / Why can't I use the application normally after logging in?
https://t.me/HelpLoklok/55
โค12
Hello friends, if you want to submit a request regarding a bug report, request, or chat with an admin, you can use this bot.

@loklokhelp_bot
โค4
HELP DESK ( LOKLOK ) pinned ยซHello friends, if you want to submit a request regarding a bug report, request, or chat with an admin, you can use this bot. @loklokhelp_botยป
๐Ÿ“ข PENGUMUMAN PENTING

Masalah VIP, History, dan Download Setelah Update / Install Ulang Aplikasi

Halo pengguna LOKLOK / LOKTV,

Jika akun Anda kehilangan VIP, history tontonan, atau file download setelah update aplikasi atau install ulang, mohon perhatikan beberapa hal berikut:

---

1. Pastikan Login Menggunakan Metode Yang Sama

VIP terikat dengan UID akun, bukan hanya alamat email.

Pastikan Anda login menggunakan metode yang sama seperti sebelumnya:

โœ… Login Email
โœ… Login Google
โœ… Login Phone Number

Contoh:

Sebelumnya Anda login menggunakan:
Google โ†’ [tester@gmail.com]

Lalu setelah install ulang Anda login:
Email โ†’ [tester@gmail.com]

Walaupun email terlihat sama, sistem akan membaca sebagai akun berbeda sehingga UID berbeda dan VIP tidak akan muncul.

---

2. History Hilang Setelah Install Ulang

Pastikan Anda menggunakan aplikasi yang sama seperti sebelumnya.

Contoh:

* History dari aplikasi LOKLOK tidak tersimpan di aplikasi LOKTV
* History dari aplikasi LOKTV tidak akan muncul di LOKLOK

Setiap aplikasi memiliki penyimpanan history yang berbeda.

---

3. Download Video Hilang

Jika Anda:

* Install ulang aplikasi
* Menghapus data aplikasi
* Menggunakan aplikasi berbeda dari sebelumnya

Maka seluruh video download sebelumnya dapat hilang karena penyimpanan download berada di aplikasi/perangkat sebelumnya.

Agar tetap menggunakan versi yang sama, pastikan download aplikasi melalui website resmi:

๐ŸŒ LOKLOK:
loklok.top

๐ŸŒ LOKTV:
loktv.top

---

Terima kasih atas pengertiannya.
Mohon selalu pastikan metode login dan aplikasi yang digunakan sama agar VIP, history, dan download tetap aman.

---

๐Ÿ“Œ Short Summary

* VIP hilang โ†’ Login kembali dengan metode login yang sama (Email/Google/Phone), bukan hanya email yang sama.
* History hilang โ†’ Pastikan aplikasi sama (LOKLOK atau LOKTV).
* Download hilang โ†’ Install ulang atau pindah aplikasi dapat menghapus download sebelumnya.
* Gunakan aplikasi dari website resmi agar sesuai dengan versi sebelumnya.
โค1๐Ÿ”ฅ1
๐Ÿ“ข IMPORTANT ANNOUNCEMENT

VIP, History, and Download Issues After Updating or Reinstalling the Application

Hello LOKLOK / LOKTV users,

If your account loses VIP status, watch history, or downloaded files after updating the app or reinstalling it, please pay attention to the following information:

---

### 1. Make Sure You Log In Using The Same Method

VIP is linked to your account UID, not only your email address.

Please make sure you log in using the same method as before:

โœ… Email Login
โœ… Google Login
โœ… Phone Number Login

Example:

Previously you logged in using:
Google โ†’ [tester@gmail.com]

After reinstalling, you log in using:
Email โ†’ [tester@gmail.com]

Even though the email looks the same, the system will recognize it as a different account. This means the UID is different and your VIP will not appear.

---

### 2. History Missing After Reinstalling

Please make sure you are using the same application as before.

Example:

* History from the LOKLOK app will not appear in the LOKTV app.
* History from the LOKTV app will not appear in the LOKLOK app.

Each application has its own separate history storage.

---

### 3. Downloaded Videos Missing

If you:

* Reinstall the application
* Clear application data
* Use a different application version

All previously downloaded videos may be lost because downloads are stored inside the previous app/device storage.

To keep using the same version, please download the application from the official websites:

๐ŸŒ LOKLOK:
loklok.top

๐ŸŒ LOKTV:
loktv.top

---

Thank you for your understanding.

Please always make sure you use the same login method and the same application to keep your VIP, history, and downloads safe.

---

๐Ÿ“Œ Short Summary

* VIP missing โ†’ Log in again using the same login method (Email/Google/Phone), not only the same email address.
* History missing โ†’ Make sure you are using the same app (LOKLOK or LOKTV).
* Download missing โ†’ Reinstalling or changing apps may remove previous downloads.
* Use the application from the official website to ensure it matches your previous version.
โค8
Check that Google Play is enabled on your device and that you're using an up-to-date version / Periksa apakah Google Play diaktifkan di perangkat Anda dan Anda menggunakan versi terbaru


Halo kak ๐Ÿ˜Š

Error tersebut biasanya terjadi karena Google Play Services di perangkat belum aktif, belum diperbarui, atau tidak kompatibel dengan aplikasi.

Silakan coba:
1. Pastikan Google Play Services aktif dan sudah versi terbaru.
2. Pastikan Google Play Store juga sudah diperbarui.
3. Restart perangkat setelah melakukan update.
4.Jika masih muncul, coba hapus cache Google Play Services dan Google Play Store, lalu buka kembali aplikasinya.

Jika masih mengalami kendala, silakan kirimkan rekaman layar, UID akun, tipe perangkat, dan versi aplikasi agar kami dapat membantu melakukan pengecekan lebih lanjut. ๐Ÿ™
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โค1
HELP DESK ( LOKLOK )
Check that Google Play is enabled on your device and that you're using an up-to-date version / Periksa apakah Google Play diaktifkan di perangkat Anda dan Anda menggunakan versi terbaru Halo kak ๐Ÿ˜Š Error tersebut biasanya terjadi karena Google Play Servicesโ€ฆ
Check that Google Play is enabled on your device and that you're using an up-to-date version / Periksa apakah Google Play diaktifkan di perangkat Anda dan Anda menggunakan versi terbaru


Hello sis / man

This error usually occurs because Google Play Services on the device is not yet active, has not been updated, or is not compatible with the application.

Please try:
1. Make sure Google Play Services is active and has the latest version.
2. Make sure the Google Play Store is also updated.
3. Restart the device after updating.
4. If it still appears, try deleting the Google Play Services and Google Play Store cache, then reopen the application.

If you are still experiencing problems, please send the screen recording, account UID, device type and application version so we can help carry out further checks.
โค1
Top-Up Agreement

Effective Date: May 22, 2026
App Name:LOKTV: Drama , Movie Space


1. AGREEMENT OVERVIEW
This Member Service Agreement ("Agreement") governs your purchase and use of the premium subscription services (the "Membership") provided by LOKTV: Drama , Movie Space. By subscribing to our Membership, you agree to be bound by the terms herein, in addition to our general User Agreement and Privacy Policy.

2. MEMBERSHIP TYPES AND ACCESS
LOKTV: Drama , Movie Space offers tiered subscription plans (e.g., Weekly, Monthly, Yearly).

Scope of Access: An active Membership grants you non-exclusive, non-transferable access to our premium high-definition video library and member-only features.

Prohibition of Resale: Membership benefits are for personal, non-commercial use only. Sharing account credentials with third parties or reselling access is strictly prohibited.

3. BILLING AND PAYMENT GATEWAYS
All Membership transactions are processed exclusively through the Google Play Store billing system.

Payment Confirmation: Charges will be applied to your Google Play account upon confirmation of purchase.

Pricing Adjustments: We reserve the right to change Membership fees at any time. Any price changes will apply to the next billing cycle following reasonable notice to you.

4. AUTOMATIC RENEWAL POLICY
To ensure uninterrupted service, most Membership plans are set to auto-renew.

Renewal Timing: Your account will be charged for renewal within 24 hours prior to the end of the current period.

Cancellation: You may disable auto-renewal at any time through your Google Play Store account settings. To avoid charges for the next period, cancellation must occur at least 24 hours before the current period expires.

5. REFUND POLICY (STRICT COMPLIANCE)
All Membership fees are non-refundable once the service has been accessed or the billing period has commenced, except as required by local consumer law or Google Playโ€™s specific refund policies.

In-App Limitation: LOKTV: Drama , Movie Space does not directly process refunds. All refund requests must be directed to the Google Play Store support team.

6. NO VIRTUAL CURRENCY OR TOP-UPS
The Service operates on a time-based subscription model only.

Prohibition of Tokens: We do not offer, recognize, or support "virtual coins," "credits," "points," or "gems" for content access.

Fixed Benefits: Membership grants a fixed set of rights (e.g., ad-free, high-speed downloads) and does not involve "top-up" or "unlocking" individual assets.

7. SERVICE AVAILABILITY AND LIMITATIONS
We strive to provide 24/7 access to our premium library. However:

Maintenance: We reserve the right to perform scheduled or emergency maintenance which may result in temporary downtime.

Content Changes: We may add or remove specific video titles from the Membership library at our discretion based on licensing agreements and regional restrictions.

8. MEMBER CONDUCT AND INTELLECTUAL PROPERTY
As a Member, you agree to respect the intellectual property rights of LOKTV: Drama , Movie Space.

Anti-Piracy: You shall not use any screen-recording or data-scraping software to copy content.

Account Integrity: We reserve the right to terminate any Membership without refund if we detect suspicious activity, such as account sharing or fraudulent payment attempts.

9. AD-FREE AND PREMIUM FEATURES
The "Ad-Free" benefit applies to third-party commercial interruptions. Users may still see internal promotional banners or updates regarding LOKTV: Drama , Movie Space features or new content releases within the "MultiVerse" ecosystem.

10. DISCLAIMER OF WARRANTIES
The Membership service is provided on an "AS IS" basis. We do not warrant that the quality of any content purchased or obtained will meet your personal expectations perfectly, though we commit to maintaining high-definition standards.

11. LIMITATION OF LIABILITY
Pursuant to international commercial law, LOKTV: Drama , Movie Spaceโ€™s total liability for any claim arising under this Membership Agreement shall not exceed the total amount of subscription fees paid by you in the six (6) months preceding the claim.

12. TERMINATION BY USER
You may terminate your Membership at any time. Upon termination, you will continue to have access to premium features until the end of your current paid billing period, after which your account will revert to the standard (limited) version of the Service.
VIP Sudah Aktif tetapi Masih Ada Iklan

Hallo semuanya
๐Ÿ‘‹

Jika kalian mengalami kendala karena sudah memiliki VIP, tetapi masih melihat iklan, silakan cek terlebih dahulu apakah status VIP kalian sudah aktif.

Jika logo VIP sudah muncul dan berwarna oren ๐ŸŸ  atau ungu ๐ŸŸฃ, artinya VIP kalian sudah aktif.

Untuk mengeceknya:

1. Buka aplikasi.
2. Masuk ke menu VIP / Me.
3. Periksa apakah logo VIP sudah menyala.

Jika VIP sudah aktif tetapi masih terdapat iklan, silakan lakukan langkah berikut:

1. Keluar dari aplikasi, lalu lakukan Clear Cache melalui pengaturan aplikasi di perangkat kalian.

2. Jika setelah Clear Cache iklan masih muncul, silakan gunakan versi aplikasi terbaru yang tersedia di Play Store, yaitu LOKLOK atau LOKTV. Pastikan aplikasi yang kalian download berasal dari aplikasi resmi kami.

Jika setelah mengikuti langkah-langkah di atas masih mengalami kendala, silakan hubungi kami melalui grup agar dapat kami bantu periksa lebih lanjut. ๐Ÿ™
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VIP Active but Ads Still Appearing

Hello everyone ๐Ÿ‘‹

If you are experiencing an issue where you already have VIP but are still seeing ads, please check first whether your VIP status is active.

If the VIP logo is displayed and appears orange ๐ŸŸ  or purple ๐ŸŸฃ, this means your VIP is already active.

To check your VIP status:

1. Open the app.
2. Go to the VIP / Me menu.
3. Check whether the VIP logo is active.

If your VIP is active but you are still seeing ads, please follow these steps:

1. Log out of the app and clear the app cache through your device's app settings.

2. If ads are still appearing after clearing the cache, please use the latest version available on the Google Play Store, either LOKLOK or LOKTV. Make sure you download the app from our official source.

If you are still experiencing issues after following these steps, please contact us in the group so we can help check the issue further. ๐Ÿ™
HELP ( LOKLOK )

FEEDBACK / HELP
https://t.me/HelpLoklok/44



COMMON PROBLEMS

1. Website Tidak Aktif / Inactive Website
https://t.me/HelpLoklok/57


2. Ganti Subtitle / Change subtitles
https://t.me/HelpLoklok/58


3. Ganti Sandi Akun / Change Account Password
https://t.me/HelpLoklok/60


4. Tidak Ada Konten ( hanya china ) / No content (only China)
https://t.me/HelpLoklok/62


5. Permintaan Data Abnormal / Request Data Abnormal
https://t.me/HelpLoklok/63



6. Subtitle Eror / Subtitle Delay
https://t.me/HelpLoklok/64


7. Request Drama / Request Movie
https://t.me/HelpLoklok/65


8. Short Drama
https://t.me/HelpLoklok/66


9. Tidak Dapat Mengunduh / Can't Download Video
https://t.me/HelpLoklok/28


10. Check that Google Play is enabled on your device and that you're using an up-to-date version / Periksa apakah Google Play diaktifkan di perangkat Anda dan Anda menggunakan versi terbaru
https://t.me/HelpLoklok/114


11. VIP Sudah Aktif tetapi Masih Ada Iklan / VIP Active but Ads Still Appearing
https://t.me/HelpLoklok/119




==========================================================
VIP ISSUE

1. PEMBAYARAN TIDAK TERSEDIA DI NEGARA ANDA / PAYMENT NOT AVAILABLE IN YOUR COUNTRY
https://t.me/HelpLoklok/68


2. VIP TIDAK AKTIF / VIP INACTIVE
https://t.me/HelpLoklok/67


3. ANDA MEMILIKI LANGGANAN / YOU HAVE SUBSCRIPTION
https://t.me/HelpLoklok/45


4. Perbedaan Langganan dan Bulanan / Differences in subscriptions and monthly
https://t.me/HelpLoklok/39


5. INGIN MENGEMBALIKAN DANA / WANT TO REFUND
https://t.me/HelpLoklok/69


6. PENAGIHAN 2 KALI / DOUBLE PAYMENT
https://t.me/HelpLoklok/70


7. BATALKAN LANGGANAN / CANCEL SUBSCRIPTION
https://t.me/HelpLoklok/71


8 CHECK VIP DI AKUN LAIN / CHECK VIP ON ANOTHER ACCOUNT
https://t.me/HelpLoklok/97


9. Top-Up Agreement
https://t.me/HelpLoklok/117



===========================================================

LOKLOK TV

1. DOWNLOAD LOKLOK TV
https://t.me/HelpLoklok/72


3. SUDAH VIP TIDAK BISA BUKA LOKLOK TV / ALREADY VIP, CAN'T OPEN LOKLOK TV
https://t.me/HelpLoklok/72


4. APA SISTEM OS BISA ? / CAN THE OS SYSTEM DO IT?
https://t.me/HelpLoklok/73


5. KONTEN TERBATAS / LIMITED CONTENT
https://t.me/HelpLoklok/65


6. BATAS PERANGKAT / LIMITE DEVICE
https://t.me/HelpLoklok/80?single


=======================================================

LOKLOK PC

1. DOWNLOAD LOKLOK PC
https://t.me/HelpLoklok/55


2. Mengapa halaman saya tidak dapat dimuat? /why is my page can't be loaded?
https://t.me/HelpLoklok/55


3. Mengapa tampak "tidak ada sumber daya siaran"? / why does it appear "No Broadcast Resources"?
https://t.me/HelpLoklok/55


4. Bagaimana cara mengubah subtitle? / How to change the subtitles?
https://t.me/HelpLoklok/55


5. Mengapa saya tidak dapat menggunakan aplikasi secara normal setelah masuk? / Why can't I use the application normally after logging in?
https://t.me/HelpLoklok/55
๐ŸŒ International
https://t.me/lokloktele

๐Ÿ‡ฎ๐Ÿ‡ฉ Grup Indonesia
https://t.me/loklok_indo

๐Ÿ‡ฒ๐Ÿ‡พ Grup Malaysia
https://t.me/loklokmalaysia

๐ŸŒ Grup Afrika
https://t.me/+POnNKKplHS4xZWQ1

๐Ÿ‡ต๐Ÿ‡ญ Grup Philippines
https://t.me/+Xn6oZ961tHBiNTBl