FreeScout Helpdesk
@FreeScout
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FreeScout – best open source helpdesk & shared mailbox.

https://freescout.net
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FreeScout Helpdesk
136 subscribers
FreeScout Helpdesk
Channel created
FreeScout Helpdesk
Channel photo updated
FreeScout Helpdesk
https://freescout.net/blog/wallboards-module-and-telegram-channel/
FreeScout
Wallboards Module and Official Telegram Channel
We are happy to announce that long awaited Wallboards Module has been release.

Also official FreeScout Telegram Channel has been launched! Join it to stay up to date and not to miss important news &…
👍15
815 views
FreeScout Helpdesk
https://github.com/freescout-helpdesk/freescout/releases/tag/1.8.131
GitHub
Release 1.8.131 · freescout-help-desk/freescout
Added

Allow fetching seen/read messages via scheduler (#3931)
Updated Polish translation.
Allow limiting freescout:fetch-emails command to specific mailboxes (#3932)

Fixed

Fixed retrieving IMAP ...
👍11
763 views
FreeScout Helpdesk
https://freescout.net/blog/new-fetching-library/
FreeScout
Switching to The New Fetching Library
1) Release 1.8.140 switches FreeScout to the new fetching library (Webklex/php-imap). If after installing this release fetching does not work (like in this case), go to mailbox Fetching Settings and try other
👍11
754 views
FreeScout Helpdesk
ChatGPT Module, WhatsApp Module (via Meta Cloud API), PHP 8.4 and more...
https://freescout.net/blog/chatgpt-module-whatsapp-module-via-api/
👍8
664 viewsedited  
FreeScout Helpdesk
https://freescout.net/blog/slack-app-merging-and-newsletters/
FreeScout
Slack App Update, Merging Customers and New Newsletters Service
1) If you've subscribed to FreeScout News by email before, please re-subscribe here https://freescout.net/subscribe/ as we are switching to another newsletter service (Follow.it).

2) Long awaited
👍6
634 views
FreeScout Helpdesk
FreeScout iOS App(s), Chat Conversations and Chrome GPT Assistant
https://freescout.net/blog/ios-chat-conversations-gpt-assistant/
👍3
447 viewsedited  
FreeScout Helpdesk
https://petapod.com/en/blog/freescout-ditch-help-desk-fees-now
Petapod
Freescout: Ditch Help Desk Fees Now - PetaPod
Tired of watching your support budget bleed away month after month just to keep your help desk software running? It’s a familiar nightmare for growing businesses. Enter Freescout, the open-source
👍4
382 views
FreeScout Helpdesk
Beyond the freedom, it’s surprisingly sleek. It feels modern, responsive, and fast. It’s the kind of software that doesn’t fight you every step of the way. While it looks simple on the surface, the feature set is robust enough for serious…https://freescout.net/testimonials/petapod/
FreeScout
PetaPod
Beyond the freedom, it's surprisingly sleek. It feels modern, responsive, and fast. It’s the kind of software that doesn't fight you every step of the way. While it looks simple on the surface, the feature set is robust enough for serious…
👍2
219 viewsedited  
FreeScout Helpdesk
Release v1.8.207
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.207
GitHub
Release 1.8.207 · freescout-help-desk/freescout
Added

Allow to Fetch and Send emails via Goole Workspace OAuth (#5241)

Fixed

Fixed array_filter() in DB config (#5230)
Fixed checking user authorization when changing conversation customer (#523...
👍3
234 views
FreeScout Helpdesk
Release v1.8.209
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.209
GitHub
Release 1.8.209 · freescout-help-desk/freescout
Fixed

Check customer visibility on Customer Conversations page (Security)
Check access to mailbox when user edits customer thread (Security)
Improve Helper::sanitizeRemoteUrl() function (Security)...
👍3
201 views
FreeScout Helpdesk
https://freescout.net/blog/new-ios-app-community-modules-pikapods/
FreeScout
New iOS App, New Community Modules and PikaPods App Hosting
1) Yet another community iOS app has been released. This time it's free, supports native push notifications and caching. You can read more about the app here.

2) If you are not aware yet, FreeScout helpdesk can be hosted on PikaPods without having to manually…
👍5
209 views
FreeScout Helpdesk
Release v1.8.209
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.209
GitHub
Release 1.8.209 · freescout-help-desk/freescout
Fixed

Check customer visibility on Customer Conversations page (Security)
Check access to mailbox when user edits customer thread (Security)
Improve Helper::sanitizeRemoteUrl() function (Security)...
👍1
256 views
FreeScout Helpdesk
Release v1.8.210
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.210
GitHub
Release 1.8.210 · freescout-help-desk/freescout
Added

Added Chinese (Traditional) language (#5285)

Fixed

Fixed previewing attachments (#5275)
Fixed playing audio attachments (#5281)
Fixed Undefined constant PDO::MYSQL_ATTR_SSL_VERIFY_SERVER_...
👍4
272 views
FreeScout Helpdesk
Release v1.8.211
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.211
GitHub
Release 1.8.211 · freescout-help-desk/freescout
If you are using Knowledge Base Module with Custom Domain configured, make sure to update it to the latest version after installing this release.
Added

Allow to search conversations by #number (#5...
👍1
270 views
FreeScout Helpdesk
Release v1.8.211
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.211
GitHub
Release 1.8.211 · freescout-help-desk/freescout
If you are using Knowledge Base Module with Custom Domain configured, make sure to update it to the latest version after installing this release.
Added

Allow to search conversations by #number (#5...
👍2
355 views
FreeScout Helpdesk
Release v1.8.212
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.212
GitHub
Release 1.8.212 · freescout-help-desk/freescout
Fixed

Take limit_user_customer_visibility parameter into account when merging customers (Security: GHSA-j6v9-22vq-53vh)
Check if conversation IDs match when marking thread as read (Security: GHSA-...
👍1
409 views
FreeScout Helpdesk
FreeScout runs on a completely ordinary LAMP-style stack — PHP, a database, a web server. If you have ever installed WordPress, you already have every skill you need, and honestly this is simpler than a lot of WordPress setups I have untangled. I have had FreeScout instances just sit there and…https://freescout.net/testimonials/larsik-corp/
FreeScout
Larsik Corp
FreeScout runs on a completely ordinary LAMP-style stack — PHP, a database, a web server. If you have ever installed WordPress, you already have every skill you need, and honestly this is simpler than a lot of WordPress setups I have untangled. I have had…
👍4
262 views