Unknown Error When Paying for Telegram Premium

Our readers report an error which occurs when paying for Telegram Premium. The message looks like this:

Sorry, the transaction has failed.
Description of the error from payment provider:
Something went wrong. Try again later

Alas, Telegram only provides a general error message and doesn’t tell how to solve the problem. The team at @tginfo takes the task and introduces a new FAQ article on the subject:

tginfo.me/telegram-premium-something-went-wrong-en/

#FAQ #premium

Delete Large Telegram Channels and Groups Without Support Involvement

Readers have reported that in the latest versions of the Telegram app, users can now delete large channels and groups on their own, without needing to contact support. Previously, attempts to delete a sizable channel resulted in an error message; channel deletion required submitting a request to Telegram's support.

A source close to Telegram informed @tginfo that this change is intentional and is not a mistake.

To delete a channel or group with a thousand or more participants, the owner must meet several requirements:

• The user's session must have been active for several days.
• The account must be secured with a cloud password.
• The password should have been enabled several days prior.

If even one of these criteria isn't met, you won't be able to delete a large channel or group.

The updated Telegram apps now require several clicks to delete a channel. After the final confirmation, it shows an additional five second countdown timer for users to reverse the action.

The messenger didn't update its docs yet — it still claims it's impossible to delete a large channel with an API request.

#FAQ

Changes in The Telegram Boost System

On November 6th, administrators of channels gained the ability to organize giveaways. At the same time, the logic of receiving and using boosts changed. The @tginfo team explains all the main changes in the boost system.

Boost for users
Now users receive:
• 4 boosts for buying a paid subscription;
• 3 boosts for gifting a subscription to another user;
• 1 boost for receiving a subscription as a gift from another user.
• No boots for receiving a subscription as a gift from a channel.

Each boost is available to a user throughout the entire period of validity of the corresponding Premium subscription. For example, if you bought a 12-month subscription, you will have four boosts for one year. If you gifted a 3-month subscription to your friend, he will have three additional boosts for three months.

Using boosts
A user can give all their boosts to one or several channels. If they didn't give away all their boosts before November 6th, then after this date the may have a few new unused boosts.

Viewing information about boosts
A user can see information about their boosts only when they have given away all their boosts: until then this information is not available to them. If a user without any free boosts tries to boost a channel, the app will show a list of used boosts with information about their validity periods and the channels they were given to.

Boosts for channels
Before November 6th, a channel had to gain a certain number of boosts to progress to the next level. After November 6th, this number was increased — to 0.4%.

#FAQ #boosts

What Should You Do If You Forgot Your Cloud Password?

Telegram offers its users an option to secure their account with a cloud password. An account with two-step verification is harder to hack into: the messenger will require the password to be entered at every login attempt.

However, users often forget their cloud passwords. The @tginfo team explains what you can do in such cases: https://tginfo.me/2fa-password-reset-en/.

#FAQ

What to Do When Telegram Auth Code Doesn't Arrive?

Telegram asks you to enter a one-time code to authorize in your account. Alas, a lot of users face a problem when the code doesn't arrive neither as a call nor SMS.

The @tginfo editors explain what can you do if this happens to you: https://tginfo.me/no-otp-en/

#FAQ

What Should You Do If You Forgot Your Cloud Password?

Telegram offers its users an option to secure their account with a cloud password. An account with two-step verification is harder to hack into: the messenger will require the password to be entered at every login attempt.

However, users often forget their cloud passwords. The @tginfo team explains what you can do in such cases: https://tginfo.me/2fa-password-reset-en/.

#FAQ

How to Disable the Thanos Snap Effect

Telegram for Android and iOS have a new animation when deleting messages called "The Thanos Snap Effect". Some users want to disable this animation, but don't know how to do it.

Android
In the Telegram app for Android, you can disable animation in Settings › Power Saving › Animations in Chats › Dust-effect deletion.

iOS
Unfortunately, there is no way to disable this animation in the iOS app.

#FAQ

What to do when my phone number gets banned on Telegram?

Telegram users can often encounter account bans. Sometimes, the ban can happen unexpectedly for the user: all sessions are terminated, and upon trying to log into the account, the app informs the user that the phone number is banned.

We explain what can be done in such a situation in this article: https://tginfo.me/phone-number-is-banned-en/

#FAQ

Ability to View Peer IDs in Desktop Clients

In recent updates, Telegram Desktop and Telegram for macOS brought a new experimental feature which shows Peer IDs in profiles of chats.

Every account, group, channel, and bot in Telegram has its own digital identifier. @tginfo explains how to enable the display of these IDs in the official Telegram Desktop and macOS applications.

To see the peer IDs in profiles, you need to do the following:

For Telegram Desktop:
1. Install the latest version of the app
2. Log in to your account.
3. Go to Settings › Advanced Settings › Experimental Settings and enable the option Show Peer IDs in Profile.

For Telegram for macOS:
1. Install the latest version of the app
2. Log in to your account.
3. Go to Settings › General › Show Peer IDs in Profile

#FAQ

Buying, Managing and Canceling Telegram Premium — FAQ

Telegram Premium gives users a numerous amount of features, with the features increasing with each update, which means it raises more and more issues. @tginfo will talk about some of these issues in its new article https://tginfo.me/managing-telegram-premium-en/

#FAQ #Premium