deriv-(fx)-ltd.pdf
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Additional terms
Additional terms and restrictions for Deriv clients in certain countries
Additional terms and restrictions for Deriv clients in certain countries
deriv-investments-(europe)-limited.pdf
95.8 KB
Additional terms
Additional terms and restrictions for Deriv clients in certain countries
Additional terms and restrictions for Deriv clients in certain countries
We will be updating our MT5 server on Sunday, 15 November 2020 at 08:00 am GMT to increase capacity and improve performance. There will be a downtime that may last up to 2 hours, during which all trading activities and fund transfers to MetaTrader 5 accounts will be unavailable.
Please review your open positions and modify them as necessary, because you may not be able to do so once the maintenance starts.
Our services will resume as soon as the update is complete.
Please review your open positions and modify them as necessary, because you may not be able to do so once the maintenance starts.
Our services will resume as soon as the update is complete.
We will be performing scheduled maintenance on our website on Tuesday, 17 November 2020 at 02:30 am GMT.
You’ll be able to continue trading as usual, but your MT5 dashboard will be unavailable for up to 30 minutes. During this time, you will not be able to make deposits and withdrawals or make any changes to your account settings.
Our services will resume as soon as the maintenance is complete.
You’ll be able to continue trading as usual, but your MT5 dashboard will be unavailable for up to 30 minutes. During this time, you will not be able to make deposits and withdrawals or make any changes to your account settings.
Our services will resume as soon as the maintenance is complete.
Just to let you know our cashier will be down for scheduled maintenance on Monday, 23 November at 3.00 pm GMT. This may take up to one hour to complete.
Your open positions will be unaffected and you can continue trading with the funds in your account. However, please ensure that you have enough funds in your account to support your positions during the scheduled maintenance, as deposits and withdrawals will not be possible during this time.
Our cashier will be back online as soon as the maintenance is completed.
🖖
Your open positions will be unaffected and you can continue trading with the funds in your account. However, please ensure that you have enough funds in your account to support your positions during the scheduled maintenance, as deposits and withdrawals will not be possible during this time.
Our cashier will be back online as soon as the maintenance is completed.
🖖
We are experiencing interruptions to our MT5 service, ranging from short and partial service degradation to a temporary trading outage. I know the frustration this has caused Deriv customers, and for that, I apologise. Please know that our team is working around the clock to resolve these issues.
Because of unprecedented demand for our MT5 service, our main MT5 server has come under severe loads. To help with this, we have added new access servers to improve availability. We are also adding several supplementary trading servers that will handle new accounts by geographic regions; this will aim to balance loads among our servers.
Rest assured that providing a seamless trading experience remains our top priority. Our customers are of paramount importance to us; and we endeavour to keep you as updated as we can throughout this process.
Because of unprecedented demand for our MT5 service, our main MT5 server has come under severe loads. To help with this, we have added new access servers to improve availability. We are also adding several supplementary trading servers that will handle new accounts by geographic regions; this will aim to balance loads among our servers.
Rest assured that providing a seamless trading experience remains our top priority. Our customers are of paramount importance to us; and we endeavour to keep you as updated as we can throughout this process.
Please do not hesitate to get in touch with our customer support through our LiveChat if you have any questions and we will be happy to assist. Thank you for your patience and loyalty.
Warm regards,
Jean Yves Sireau
CEO
Warm regards,
Jean Yves Sireau
CEO
We have a further update regarding recent interruptions to our MT5 platform.
What’s happened?
Our MT5 servers have been experiencing difficulties due to increased volumes, hitting an unexpected capacity limit in our service. Please visit our status page for an update on any outages.
Why is it only happening on real trading accounts?
We have witnessed that this problem occurs on real trading accounts only, this is because real trading accounts and demo accounts are on different servers. Rest assured we are working tirelessly to recoup the trading account server as fast as we can.
What is being done to fix this?
We have tried various solutions such as adding additional trade servers, reduced available trading history, and upgrading all our servers. We are continuing to work hard until this problem is resolved and you are able to trade seamlessly.
Will this happen again?
Our team is continuing to work closely with MT5 developers to ensure this issue is fixed for good.
What’s happened?
Our MT5 servers have been experiencing difficulties due to increased volumes, hitting an unexpected capacity limit in our service. Please visit our status page for an update on any outages.
Why is it only happening on real trading accounts?
We have witnessed that this problem occurs on real trading accounts only, this is because real trading accounts and demo accounts are on different servers. Rest assured we are working tirelessly to recoup the trading account server as fast as we can.
What is being done to fix this?
We have tried various solutions such as adding additional trade servers, reduced available trading history, and upgrading all our servers. We are continuing to work hard until this problem is resolved and you are able to trade seamlessly.
Will this happen again?
Our team is continuing to work closely with MT5 developers to ensure this issue is fixed for good.
We are building new servers that will be geographically positioned to deliver an improved performance for all our clients across the globe.
Where can I get support?
Our customer support team is on hand to help and answer any queries you may have on our live chat. They are working hard to answer every query submitted. During a trading interruption we’ve seen incredibly high demand for support, understandably. In this difficult situation we ask for your patience. We will answer every request, but it might take us longer than usual to do so.
Please be assured we are doing everything possible to resolve this issue, we will keep you fully updated. Thank you for your loyalty and patience.
The Deriv Team
Where can I get support?
Our customer support team is on hand to help and answer any queries you may have on our live chat. They are working hard to answer every query submitted. During a trading interruption we’ve seen incredibly high demand for support, understandably. In this difficult situation we ask for your patience. We will answer every request, but it might take us longer than usual to do so.
Please be assured we are doing everything possible to resolve this issue, we will keep you fully updated. Thank you for your loyalty and patience.
The Deriv Team
Cashier maintenance, 30 March at 12:00 am GMT
D
Deriv
to me
2 days agoDetails
Cashier maintenance,
30 March at 12:00 am GMT
Just to let you know our cashier will be down for scheduled maintenance on Tuesday, 30 March at 12:00 am GMT. This may take up to one hour to complete.
Your open positions will be unaffected and you can continue trading with the funds in your account. However, please ensure that you have enough funds in your account to support your positions during the scheduled maintenance, as deposits and withdrawals will not be possible during this time.
Our cashier will be back online as soon as the maintenance is completed.
D
Deriv
to me
2 days agoDetails
Cashier maintenance,
30 March at 12:00 am GMT
Just to let you know our cashier will be down for scheduled maintenance on Tuesday, 30 March at 12:00 am GMT. This may take up to one hour to complete.
Your open positions will be unaffected and you can continue trading with the funds in your account. However, please ensure that you have enough funds in your account to support your positions during the scheduled maintenance, as deposits and withdrawals will not be possible during this time.
Our cashier will be back online as soon as the maintenance is completed.
This week’s market report is now live! Get the latest news on major financial events that happened this week to plan your trades. Dive right in to find out:
Updates on the biggest financial markets
Trending assets to keep your eye on
Prediction on the market performance by trading experts
Read Here
Updates on the biggest financial markets
Trending assets to keep your eye on
Prediction on the market performance by trading experts
Read Here
Nasdaq -USTech100
After making a record high above $15,700, Nasdaq fell down throughout the last week and ended a week in a negative. It faced strong resistance at 161.8% retracement level of around $15,708 on a monthly basis and fell back down to $15,430 levels. On a weekly basis, the RSI is still trading above 70 level, suggesting chances of more weakness for the coming few weeks. In the coming week, if it breaks $15,390, the next support will be near to 50 DMA at $15,110 followed by major support in the $14,800-900 zone and a major channel support near the $14,410 area. The previous high of $15,710 will continue to act as the major resistance. The market will react to US Core retail sales and CPI data next week.
After making a record high above $15,700, Nasdaq fell down throughout the last week and ended a week in a negative. It faced strong resistance at 161.8% retracement level of around $15,708 on a monthly basis and fell back down to $15,430 levels. On a weekly basis, the RSI is still trading above 70 level, suggesting chances of more weakness for the coming few weeks. In the coming week, if it breaks $15,390, the next support will be near to 50 DMA at $15,110 followed by major support in the $14,800-900 zone and a major channel support near the $14,410 area. The previous high of $15,710 will continue to act as the major resistance. The market will react to US Core retail sales and CPI data next week.
XAU/USD
The price of gold dropped below $1800. On a weekly basis, Gold has been facing strong resistance near the $1830 area. Despite lower employment data helping the price rebound to the $1830 area in August, the price did not sustain or cross its resistance and continued to make lower highs and lower lows. As the US dollar weakens, gold's price is under pressure. Within the next week, it could consolidate in the same $1830 to $1770 range. Major support is near to 50 DMA around $1752. In terms of fundamentals, the market may be watching the upcoming US CPI and retail sales data, as well as the ECB president's speech.
The price of gold dropped below $1800. On a weekly basis, Gold has been facing strong resistance near the $1830 area. Despite lower employment data helping the price rebound to the $1830 area in August, the price did not sustain or cross its resistance and continued to make lower highs and lower lows. As the US dollar weakens, gold's price is under pressure. Within the next week, it could consolidate in the same $1830 to $1770 range. Major support is near to 50 DMA around $1752. In terms of fundamentals, the market may be watching the upcoming US CPI and retail sales data, as well as the ECB president's speech.
BTC/USD
Prices of Bitcoin dropped last week, wiping out gains from the previous three weeks. It crossed over its three-month high of $52,900 and fell to $43,000 within a week. Traders find Bitcoin's price to be volatile, which makes it interesting to trade. It broke down the rising trend channel on a daily basis. Support could be found near the 61.8% retracement level around $41,880, followed by the weekly 20 MA near $40,900 in the coming week. While on the higher side, it might face resistance near to $48,000 followed by a key level of $50,000 for any upside momentum.
Prices of Bitcoin dropped last week, wiping out gains from the previous three weeks. It crossed over its three-month high of $52,900 and fell to $43,000 within a week. Traders find Bitcoin's price to be volatile, which makes it interesting to trade. It broke down the rising trend channel on a daily basis. Support could be found near the 61.8% retracement level around $41,880, followed by the weekly 20 MA near $40,900 in the coming week. While on the higher side, it might face resistance near to $48,000 followed by a key level of $50,000 for any upside momentum.
EUR/USD
After it crossed the 1.19 level in the previous week, EUR/USD fell back down again back to the 1.18 level in the last week. For more than two months now, EUR/USD has been consolidating between 1.19 and 1.17. Weekly, it has multiple supports of 200 and 100 weekly SMAs near 1.1590. While on the higher side, it has to decisively cross the 1.19 level for any confirmed change in the trend.
After it crossed the 1.19 level in the previous week, EUR/USD fell back down again back to the 1.18 level in the last week. For more than two months now, EUR/USD has been consolidating between 1.19 and 1.17. Weekly, it has multiple supports of 200 and 100 weekly SMAs near 1.1590. While on the higher side, it has to decisively cross the 1.19 level for any confirmed change in the trend.
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