Bugs resolution as a BA/SA 🔭

Bugs resolution is a tricky task for a BA/SA. Intuitively, one might strive to fix them as quickly as possible without taking the time to look deeper. Simply rushing to fix the issue might lead to solving the wrong problem or working on something that brings no business value.

🧾 Here is a short checklist for handling bugs:

1. Identify the impact of the bug on valuable business operations
If possible, collect some metrics. For example, the number of users affected.

Remember: Labels like urgent, blocker or highest priority in your Jira task can be helpful if the problem is obvious and clearly critical. But if the situation is not clear, don’t rely on labels alone to support the prioritization.

2.Identify the root cause of the bug
It’s important to understand the root cause of the bug in order to find the best solution, rather than settle with a workaround that won’t cover all the edge cases.

3. Choose the best solution
Brainstorm and weigh your options. Depending on the business value, the most comprehensive solution might be worth some extra development time. In other cases, you should stick to the fastest workaround.

4. Do a blameless post-mortem analysis
You should reflect on the reasons the bug occurred and check if other parts of the product are at risk of similar issues. The key here is to create action items.

Community, how do you handle situations when business stakeholders come in strongly insisting that a particular bug is critical and needs to be fixed immediately❓

#BusinessAnalysis #SystemsAnalysis #RootCauseAnalysis #Prioritization #ProblemSolving #SoftwareQuality