[Announcement] About withdrawal application
Dear ALLEX Users,
ALLEX Exchange is going through a series of upgrades, and we’re still not sure about the exact date of completing the whole updating process.
We appreciate your patience and sincerely apologize for any inconvenience caused.
Since Token Withdrawal has been affected by the upgrade of the system, we have developed a solution to this problem down below:
1. Users have to complete level 2 KYC, film KYC Video and file a withdrawal request.
2. We will distribute the withdrawal amount requested by users from ALLEX Exchange’s crypto address after the admin review the KYC video and withdrawal request.
(User’s account will be frozen for 2-3 working days while admin reviewing user’s withdrawal request and distributing tokens.)
3. After the distribution is done, we’ll reduce the withdrawal amount from the user’s assets, users can see your balance in your ALLEX account.
(Go to "My Center" page -> "My Asset" -> click on the "Record" in the currency type row.)
Starting on Monday December 07, 2020, the solution will be implemented.
We thank you in advance for your cooperation and apologize for any inconvenience this may cause you.
Best wishes,
ALLEX TEAM
Dear ALLEX Users,
ALLEX Exchange is going through a series of upgrades, and we’re still not sure about the exact date of completing the whole updating process.
We appreciate your patience and sincerely apologize for any inconvenience caused.
Since Token Withdrawal has been affected by the upgrade of the system, we have developed a solution to this problem down below:
1. Users have to complete level 2 KYC, film KYC Video and file a withdrawal request.
2. We will distribute the withdrawal amount requested by users from ALLEX Exchange’s crypto address after the admin review the KYC video and withdrawal request.
(User’s account will be frozen for 2-3 working days while admin reviewing user’s withdrawal request and distributing tokens.)
3. After the distribution is done, we’ll reduce the withdrawal amount from the user’s assets, users can see your balance in your ALLEX account.
(Go to "My Center" page -> "My Asset" -> click on the "Record" in the currency type row.)
Starting on Monday December 07, 2020, the solution will be implemented.
We thank you in advance for your cooperation and apologize for any inconvenience this may cause you.
Best wishes,
ALLEX TEAM
[Announcement] About the withdrawal rules & process
Hello everyone, since Token Withdrawal has been affected by the system's upgrade, we have announced a solution, and it will start on Monday, December 07, 2020.
Firstly, users who sent us KYC Video and had already filed withdrawal requests will be processed on December 07, 2020.
Secondly, here is the withdrawal rules & process:
◆Users have to complete level 2 KYC, film KYC Video and file a withdrawal request.
All the users who had filed withdrawal requests and sent video KYC before 3 pm GMT+8P time will be processed on weekdays. People who sent their video after 3 pm GMT+8 will be processed next weekday.
If you have filed a withdrawal request but did not receive payment,
(1) you haven't sent us your video KYC,
(2) we didn't receive it,
please send it again to @ALLEXVideoKYC
All withdrawal video KYC received after 3 pm GMT+8 will be audited on the next workday.
Thanks for your support and understanding
We hope you enjoy your experience with ALLEX!
Best wishes,
ALLEX TEAM
Hello everyone, since Token Withdrawal has been affected by the system's upgrade, we have announced a solution, and it will start on Monday, December 07, 2020.
Firstly, users who sent us KYC Video and had already filed withdrawal requests will be processed on December 07, 2020.
Secondly, here is the withdrawal rules & process:
◆Users have to complete level 2 KYC, film KYC Video and file a withdrawal request.
All the users who had filed withdrawal requests and sent video KYC before 3 pm GMT+8P time will be processed on weekdays. People who sent their video after 3 pm GMT+8 will be processed next weekday.
If you have filed a withdrawal request but did not receive payment,
(1) you haven't sent us your video KYC,
(2) we didn't receive it,
please send it again to @ALLEXVideoKYC
All withdrawal video KYC received after 3 pm GMT+8 will be audited on the next workday.
Thanks for your support and understanding
We hope you enjoy your experience with ALLEX!
Best wishes,
ALLEX TEAM
[Announcement] ALLEX Exchange Upgrade terminate by China's new policy
Dear ALLEX Users,
As some of you know, we announced the ALLEX Exchange Upgrade on Oct 5th, 2020, and the update still in progress, but in the meantime, the People’s Bank of China (PBOC) has launched its central bank digital currency (CBDC). Following the roll-out of CBDC, China has implemented a new policy on banning companies involved in cryptocurrency trading. Due to the policy's implementation, China had a crackdown on the system maintenances company of ALLEX Exchange at the end of November, which led to a halt in the ALLEX Exchange Upgrade. It's put us into a difficult situation that we could not predict the date of completing the upgrade of ALLEX Exchange.
In response to these problems, we decided to tackle Token Withdrawal first and had announced the” About withdrawal application” on December 4th, 2020. As for other known system malfunctions such as 2 Factor Authentication, after ensuring our solutions are workable and effective, we will announce the solution as soon as possible.
We thank you in advance for your cooperation and apologize for any inconvenience this may cause you.
Best wishes,
ALLEX TEAM
Dear ALLEX Users,
As some of you know, we announced the ALLEX Exchange Upgrade on Oct 5th, 2020, and the update still in progress, but in the meantime, the People’s Bank of China (PBOC) has launched its central bank digital currency (CBDC). Following the roll-out of CBDC, China has implemented a new policy on banning companies involved in cryptocurrency trading. Due to the policy's implementation, China had a crackdown on the system maintenances company of ALLEX Exchange at the end of November, which led to a halt in the ALLEX Exchange Upgrade. It's put us into a difficult situation that we could not predict the date of completing the upgrade of ALLEX Exchange.
In response to these problems, we decided to tackle Token Withdrawal first and had announced the” About withdrawal application” on December 4th, 2020. As for other known system malfunctions such as 2 Factor Authentication, after ensuring our solutions are workable and effective, we will announce the solution as soon as possible.
We thank you in advance for your cooperation and apologize for any inconvenience this may cause you.
Best wishes,
ALLEX TEAM
[Announcement] About the withdrawal rules & process
Hello everyone, since Token Withdrawal has been affected by the system's upgrade, we have announced a solution, and it already started on Monday, December 7th, 2020.
Firstly, users sent us KYC Video and had filed withdrawal requests from Oct 7th to Dec 7th; the transaction is completed.
Secondly, here is the withdrawal rules & process:
◆Users have to complete level 2 KYC, film KYC Video and file a withdrawal request.
All the users who had filed withdrawal requests and sent video KYC before 3 pm GMT+8 will be processed on 1 to 2 workdays. People who sent their video after 3 pm GMT+8 will be processed next weekday.
If you have filed a withdrawal request but did not receive payment,
(1) you haven't sent us your video KYC,
(2) we didn't receive it,
please send it again to @ALLEXVideoKYC
All withdrawal video KYC received after 3 pm GMT+8 will be audited on the next workday.
Thanks for your support and understanding
We hope you enjoy your experience with ALLEX!
Best wishes,
ALLEX TEAM
Hello everyone, since Token Withdrawal has been affected by the system's upgrade, we have announced a solution, and it already started on Monday, December 7th, 2020.
Firstly, users sent us KYC Video and had filed withdrawal requests from Oct 7th to Dec 7th; the transaction is completed.
Secondly, here is the withdrawal rules & process:
◆Users have to complete level 2 KYC, film KYC Video and file a withdrawal request.
All the users who had filed withdrawal requests and sent video KYC before 3 pm GMT+8 will be processed on 1 to 2 workdays. People who sent their video after 3 pm GMT+8 will be processed next weekday.
If you have filed a withdrawal request but did not receive payment,
(1) you haven't sent us your video KYC,
(2) we didn't receive it,
please send it again to @ALLEXVideoKYC
All withdrawal video KYC received after 3 pm GMT+8 will be audited on the next workday.
Thanks for your support and understanding
We hope you enjoy your experience with ALLEX!
Best wishes,
ALLEX TEAM
[Announcement] Suspend withdrawal service
Dear ALLEX Users,
Since December 31st,2020 & January 1st, 2021 are New Year holidays in the Philippines, we will suspend withdrawal service.
Additionally, January 2nd, 2021 & January 3rd, 2021, are non-working days.
Therefore, our withdrawal service is until 3 pm GMT+8, December 30th, 2020, and resumes on January 4th, 2021.
Best wishes,
ALLEX TEAM.
Dear ALLEX Users,
Since December 31st,2020 & January 1st, 2021 are New Year holidays in the Philippines, we will suspend withdrawal service.
Additionally, January 2nd, 2021 & January 3rd, 2021, are non-working days.
Therefore, our withdrawal service is until 3 pm GMT+8, December 30th, 2020, and resumes on January 4th, 2021.
Best wishes,
ALLEX TEAM.
[Announcement]
ALLEX exchange's Third-party (SMS/Email) service provider's system maintenance notice
Dear ALLEX Community,
Due to our Third-party (SMS/Email) service provider's ongoing system maintenance, it will affect the services that need the SMS/Email functions.
Therefore, many services—the register, the exchange‚ the withdrawal, etc.― will suspend.
We can’t estimate the maintenance period.
We notify recovery Time again.
We apologize for the inconvenience caused.
ALLEX TEAM
ALLEX exchange's Third-party (SMS/Email) service provider's system maintenance notice
Dear ALLEX Community,
Due to our Third-party (SMS/Email) service provider's ongoing system maintenance, it will affect the services that need the SMS/Email functions.
Therefore, many services—the register, the exchange‚ the withdrawal, etc.― will suspend.
We can’t estimate the maintenance period.
We notify recovery Time again.
We apologize for the inconvenience caused.
ALLEX TEAM
[Announcement]
ALLEX exchange's Third-party (SMS/Email) service provider's system maintenance completed
Dear ALLEX Community
Thank you for your patience.
Our Third-party (SMS/Email) service provider's system maintenance has completed.
From now on, all service on ALLEX exchange can be used again.
We hope you enjoy your experience with ALLEX!
ALLEX TEAM
ALLEX exchange's Third-party (SMS/Email) service provider's system maintenance completed
Dear ALLEX Community
Thank you for your patience.
Our Third-party (SMS/Email) service provider's system maintenance has completed.
From now on, all service on ALLEX exchange can be used again.
We hope you enjoy your experience with ALLEX!
ALLEX TEAM
[Announcement] About Level2 KYC Verification.
Dear ALLEX Users,
Due to the content of the previous announcement on December 8th, “ALLEX Exchange Upgrade terminate by China's new policy,” the images for Level 2 KYC fail to upload on our system recently.
As a result, we require users who want to verify Level 2 KYC to send the pictures via email to the ALLEX Exchange customer service email:support@allexchange.net, and the title of the mail is “ALLEX Exchange Level 2 KYC Application – Your Allex Account Name(It will be your Email or Phone number)”.
For users who have questions about what documentation you should provide for identity verification, please refer to the Instruction for Level 2 KYC Verification.
Thanks for your support and understanding.
We hope you enjoy your experience with ALLEX!
Best wishes,
ALLEX TEAM
Dear ALLEX Users,
Due to the content of the previous announcement on December 8th, “ALLEX Exchange Upgrade terminate by China's new policy,” the images for Level 2 KYC fail to upload on our system recently.
As a result, we require users who want to verify Level 2 KYC to send the pictures via email to the ALLEX Exchange customer service email:support@allexchange.net, and the title of the mail is “ALLEX Exchange Level 2 KYC Application – Your Allex Account Name(It will be your Email or Phone number)”.
For users who have questions about what documentation you should provide for identity verification, please refer to the Instruction for Level 2 KYC Verification.
Thanks for your support and understanding.
We hope you enjoy your experience with ALLEX!
Best wishes,
ALLEX TEAM
[Announcement] Suspend withdrawal service
Dear ALLEX Users,
Since our management team is on public holiday from February 10th, 2021, to February 16th, 2021, we will suspend withdrawal service during this period.
Therefore, our withdrawal service is until 3 pm GMT+8, February 9th, 2021, and resumes February 17th, 2021.
We apologize for any inconvenience caused.
Thank you for your understanding.
Best wishes,
ALLEX TEAM.
Dear ALLEX Users,
Since our management team is on public holiday from February 10th, 2021, to February 16th, 2021, we will suspend withdrawal service during this period.
Therefore, our withdrawal service is until 3 pm GMT+8, February 9th, 2021, and resumes February 17th, 2021.
We apologize for any inconvenience caused.
Thank you for your understanding.
Best wishes,
ALLEX TEAM.
[Announcement] For Users Who Had Filed Withdrawal Requests but Did Not Receive Payment
Dear ALLEX Users,
We now inform all the users who had filed withdrawal requests from April 21, 2020 to March 4, 2021, should send KYC video for withdrawal. The video KYC instruction has been attached in the mail; please check it and send the KYC video to our official KYC video receiving telegram @ALLEXVideoKYC. Thank you.
We hope you enjoy your experience with ALLEX!
Dear ALLEX Users,
We now inform all the users who had filed withdrawal requests from April 21, 2020 to March 4, 2021, should send KYC video for withdrawal. The video KYC instruction has been attached in the mail; please check it and send the KYC video to our official KYC video receiving telegram @ALLEXVideoKYC. Thank you.
We hope you enjoy your experience with ALLEX!
[Announcement] For Users Who Was Failed to Verify Level 2 KYC
Dear ALLEX Users,
We now inform all the users who was failed to verify level 2 KYC from January 8, 2020 to March 10, 2021, should upload pictures to our system so that our admin can process it.
And users should also send pictures to email: support@allexchange.net or telegram: https://t.me/ALLEXTEAM.
Thank you.
We truly apologize for any inconvenience.
We hope you enjoy your experience with ALLEX!
Dear ALLEX Users,
We now inform all the users who was failed to verify level 2 KYC from January 8, 2020 to March 10, 2021, should upload pictures to our system so that our admin can process it.
And users should also send pictures to email: support@allexchange.net or telegram: https://t.me/ALLEXTEAM.
Thank you.
We truly apologize for any inconvenience.
We hope you enjoy your experience with ALLEX!
Telegram
ALLEX TEAM
[Announcement] Suspend withdrawal service
Dear ALLEX Users,
Since our management team is on a national holiday from April 1st, 2021, to April 4th, 2021, the management team will implement hardware equipment maintenance on April 5th, 2021.
Therefore, the withdrawal service will suspend from April 1st, 2021, to April 5th.
The withdrawal service is until 5 pm GMT+8 March 31st, 2021, and resumes April 6th, 2021.
Everyone can still trade and file withdrawal requests on our system and send pictures for LVL2 or KYC video.
However, our admin will start to process it from April 6th, 2021.
We apologize for any inconvenience caused.
Thank you for your understanding.
Best wishes,
ALLEX TEAM.
Dear ALLEX Users,
Since our management team is on a national holiday from April 1st, 2021, to April 4th, 2021, the management team will implement hardware equipment maintenance on April 5th, 2021.
Therefore, the withdrawal service will suspend from April 1st, 2021, to April 5th.
The withdrawal service is until 5 pm GMT+8 March 31st, 2021, and resumes April 6th, 2021.
Everyone can still trade and file withdrawal requests on our system and send pictures for LVL2 or KYC video.
However, our admin will start to process it from April 6th, 2021.
We apologize for any inconvenience caused.
Thank you for your understanding.
Best wishes,
ALLEX TEAM.
[Announcement] Users Who applied to Verify Level 2 KYC
Dear ALLEX Users,
We now inform all the users who applied to Verify Level 2 KYC from January 8, 2020, to April 14, 2021, should upload pictures to our system so that our admin can process them.
At the same time, users should also send those documents to telegram: https://t.me/ALLEXTEAM
Or email: support@allexchange.net
Thank you.
We truly apologize for any inconvenience.
We hope you enjoy your experience with ALLEX!
Dear ALLEX Users,
We now inform all the users who applied to Verify Level 2 KYC from January 8, 2020, to April 14, 2021, should upload pictures to our system so that our admin can process them.
At the same time, users should also send those documents to telegram: https://t.me/ALLEXTEAM
Or email: support@allexchange.net
Thank you.
We truly apologize for any inconvenience.
We hope you enjoy your experience with ALLEX!
Telegram
ALLEX TEAM
[Announcement] Suspend withdrawal and account problems service
Dear ALLEX Users,
Since the power company will carry out maintenance of external power equipment and there will be a power outage in the area where our management team located from June 10th, 10 pm, 2021 to June 14th, 2021.
Therefore, the withdrawal and account problems service will suspend from June 10th, 10 pm, 2021, to June 14th, 2021.
The withdrawal and account problems service is until 5 pm GMT+8 April 10th, 2021, and resumes April 15th, 2021.
Everyone can still trade and file withdrawal requests on our system and send pictures for LVL2 or KYC videos.
However, our admin will start to process it from April 15th, 2021.
We apologize for any inconvenience caused.
Thank you for your understanding.
Best wishes,
ALLEX TEAM.
Dear ALLEX Users,
Since the power company will carry out maintenance of external power equipment and there will be a power outage in the area where our management team located from June 10th, 10 pm, 2021 to June 14th, 2021.
Therefore, the withdrawal and account problems service will suspend from June 10th, 10 pm, 2021, to June 14th, 2021.
The withdrawal and account problems service is until 5 pm GMT+8 April 10th, 2021, and resumes April 15th, 2021.
Everyone can still trade and file withdrawal requests on our system and send pictures for LVL2 or KYC videos.
However, our admin will start to process it from April 15th, 2021.
We apologize for any inconvenience caused.
Thank you for your understanding.
Best wishes,
ALLEX TEAM.
[Announcement] Suspend withdrawal service
Dear ALLEX Users,
Our management team is on a national holiday from September 20th, 2021, to September 21st, 2021.
Therefore, the withdrawal service will suspend from September 18th, 2021, to September 21st, 2021.
The withdrawal service is until 6 pm GMT+8 September 17th, 2021, and resumes September 22nd, 2021.
Everyone can still trade and file withdrawal requests on our system and send LVL2 documents or KYC videos.
However, our admin will start to process it from September 22nd, 2021.
We apologize for any inconvenience caused.
Thank you so much for being so understanding.
Best wishes,
ALLEX TEAM.
Dear ALLEX Users,
Our management team is on a national holiday from September 20th, 2021, to September 21st, 2021.
Therefore, the withdrawal service will suspend from September 18th, 2021, to September 21st, 2021.
The withdrawal service is until 6 pm GMT+8 September 17th, 2021, and resumes September 22nd, 2021.
Everyone can still trade and file withdrawal requests on our system and send LVL2 documents or KYC videos.
However, our admin will start to process it from September 22nd, 2021.
We apologize for any inconvenience caused.
Thank you so much for being so understanding.
Best wishes,
ALLEX TEAM.
[Announcement] Suspend withdrawal service
Dear ALLEX Users,
Our management team is on a national holiday on October 11st, 2021.
Therefore, the withdrawal service will suspend from October 9th, 2021, to October 11st, 2021.
The withdrawal service is until 6 pm GMT+8 October 8th, 2021, and resumes October 12nd, 2021.
Everyone can still trade and file withdrawal requests on our system and send LVL2 documents or KYC videos.
However, our admin will start to process it from October 12nd, 2021.
We apologize for any inconvenience caused.
Thank you so much for being so understanding.
Best wishes,
ALLEX TEAM.
Dear ALLEX Users,
Our management team is on a national holiday on October 11st, 2021.
Therefore, the withdrawal service will suspend from October 9th, 2021, to October 11st, 2021.
The withdrawal service is until 6 pm GMT+8 October 8th, 2021, and resumes October 12nd, 2021.
Everyone can still trade and file withdrawal requests on our system and send LVL2 documents or KYC videos.
However, our admin will start to process it from October 12nd, 2021.
We apologize for any inconvenience caused.
Thank you so much for being so understanding.
Best wishes,
ALLEX TEAM.