https://www.cmswire.com/cms/customer-experience/social-crm-it-doesnt-take-technology-to-collaborate-with-customers-012428.php?utm_source=telegram.org&utm_medium=social&utm_campaign=cm&utm_content=Share+Widget%3a+Social+CRM%3a+It+Doesn%27t+Take+Technology+to+Collaborate+with+Customers
Social CRM: It Doesn't Take Technology to Collaborate with Customers