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A blog about work, opportunity, and life in the U.S.

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Job Title: Call Center Agent

Job Type: On-site - Permanent (Full-time)

Job Sector: #Information_technology

Work Location: Addis Ababa, Ethiopia

Experience Level: Entry level

Vacancies: 2

Applicants Needed: Female

Salary/Compensation: Monthly

Deadline: 14/3/2024

Description:
Job Title: Customer Service Representative
:
Manage inbound and outbound customer calls in a timely manner
Identify customers’ needs and wants, give your best to clarify information
Management and resolve customer complaints
Identify and escalate issues to supervisors
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources

Recognize opportunities to upsell our products and services
Follow our company's communication β€œscripts
Keep records of all conversations in our call center database in a comprehensible way
Build strong relationships with customers 
Follow our customer engagement strategy
Meet qualitative and quantitative targets 
Follow up customer calls where necessary
Sell products and place customer orders in the computer system



requirements
Strong phone and verbal communication skills 
Knowledge of customer service practices and principles
Good data entry and typing skills
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology or conformable on Computer 
Customer focus
Ability to multi-task
Set priorities 
Excellent time management skills
High school degree
Ability to handle stressful situation appropriately

P.s : We are seeking applicants with a young, open-minded, multi-talented, and self-driven mindset who can grow with us. If you meet the aforementioned qualifications, kindly send your resume to info@onetap.et.

__________________

OneTap Technologies PLC
[Verified Company βœ…]

19 Jobs Posted

From: @freelance_ethio | @freelanceethbot

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Job Title: HVAC / Air Conditioning Technician

Job Type: On-site - Permanent (Full-time)

Job Sector: #Mechanical_and_Electrical_engineering

Work Location: Addis Ababa, Ethiopia

Experience Level: Intermediate

Vacancies: 5

Salary/Compensation: Monthly

Deadline: 15/3/2024

Description:
The Air Conditioning Technician is responsible for assisting in installing, maintaining, and repairing air conditioning systems in residential, commercial, and industrial settings. This role involves diagnosing issues, performing repairs, and ensuring the efficient operation of air conditioning units to meet client needs and regulatory standards. The technician must possess strong technical skills, attention to detail, and the ability to work independently or as part of a team.

Responsibilities:

- Install, check, and fix a variety of air conditioning systems, such as window units, ductless mini-split systems, and central air conditioning units.
- Carry out regular maintenance including filter cleaning, refrigerant level checks, moving part lubrication, and electrical component inspections.
- Diagnose electrical and mechanical issues and offer prompt, efficient fixes to get functionality back. Systems should be tested to make sure they are performing as intended and are running smoothly.
- Maintain thorough records of all work completed, including maintenance logs, service reports, and part and equipment inventories.

Qualifications:

- High school diploma or equivalent; completion of a vocational or technical training program in in electrical or mechanical fields is preferred.
- Good understanding of electrical circuits, refrigeration principles, and HVAC components.
- Proficiency in using diagnostic tools, gauges, and meters to assess system performance and identify issues.
- Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
- Effective communication skills, both verbal and written, with the ability to interact professionally with clients and colleagues.
- Valid driver's license and clean driving record will be advantageous / but not a must.
- Willingness to work flexible hours, including evenings, weekends, and on-call shifts, as needed. Physical stamina and dexterity to lift heavy equipment, climb ladders, and work in confined spaces.

__________________

Private Client

1 Jobs Posted

From: @freelance_ethio | @freelanceethbot

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