#support
Applied Labs is looking for a IT Support Manager
City: Tashkent
Salary: up to 500$ (after the taxes), depending on skills.
About us: We are a progressive product development and outstaffing (staff augmentation) company focused on the US market (appliedlabs.io).
If you are an experienced self-starter, with great communication skills, we would like to talk to you!
# We would love to see:
- Managing large amounts of inbound and outbound calls in a timely manner
- Ensure customer service is timely and accurate on a daily basis
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Address drive-related issues
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
# You will need to have:
- Excellent written and verbal communications skills in English
- Proven work experience (1+ year) as a Help desk or call center representative is preferable
- Hands-on experience with Windows/Mac OS environments or exposure to these OS
- Hands on experience with help desk and remote control software
- MS Office proficiency
- Technical proficiency and ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Ability to multi-task, set priorities and manage time effective
- Capability of working under pressure and in a fast-paced environment.
# Benefits:
- Official employment in accordance with Uzbekistan's Labor Laws;
- Frequent team-building activities;
- Health insurance;
- English courses;
- Group exercises;
- Reimbursement for sport.
Apply here: https://appliedlabs.pinpointhq.com/en/jobs/65580
👉 Подписаться на канал @UzDev_Jobs
Applied Labs is looking for a IT Support Manager
City: Tashkent
Salary: up to 500$ (after the taxes), depending on skills.
About us: We are a progressive product development and outstaffing (staff augmentation) company focused on the US market (appliedlabs.io).
If you are an experienced self-starter, with great communication skills, we would like to talk to you!
# We would love to see:
- Managing large amounts of inbound and outbound calls in a timely manner
- Ensure customer service is timely and accurate on a daily basis
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Address drive-related issues
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
# You will need to have:
- Excellent written and verbal communications skills in English
- Proven work experience (1+ year) as a Help desk or call center representative is preferable
- Hands-on experience with Windows/Mac OS environments or exposure to these OS
- Hands on experience with help desk and remote control software
- MS Office proficiency
- Technical proficiency and ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Ability to multi-task, set priorities and manage time effective
- Capability of working under pressure and in a fast-paced environment.
# Benefits:
- Official employment in accordance with Uzbekistan's Labor Laws;
- Frequent team-building activities;
- Health insurance;
- English courses;
- Group exercises;
- Reimbursement for sport.
Apply here: https://appliedlabs.pinpointhq.com/en/jobs/65580
👉 Подписаться на канал @UzDev_Jobs