Xiaomi After-Sales Service: A Long Road of Broken Promises
Twitter

A user’s flagship Xiaomi 13 Pro continues to face serious issues, even after "three" official repairs and multiple visits to service centers. The issues began after the May HyperOS 2 update, when a pink line appeared. The service center replaced the display, but things only got worse. For over 1.5 months, the device has been lagging, the screen frequently freezes, touch response fails, the fingerprint sensor stops working intermittently, it overheats, and there are serious battery drain problems.

The After Sales Manager gave multiple false promises. He claimed the device would be fixed at another center, said parts were being arranged, and even mentioned sending an expert engineer. But none of that ever happened, and there was no follow-up despite weeks of waiting & showing videos of the issues to both SC and the ASM.

The complaint escalated from Grievance Desk to Head of Customer Service Desk. Xiaomi’s premium desk claimed that the issue is related to software aka HyperOS 2. However, other Xiaomi 13 Pro users haven’t faced this issue. Despite two display replacements costing over ₹40,000 (~$500) to Xiaomi, issue still isn't permanently fixed.

Now, the matter reached Xiaomi India President's Office: L3 Level.
The Relationship Manager said the service center found NO issues during inspection and asked the user to take the device back. Videos showing the problems were dismissed since no faults were detected by the service center and they denied the device replacement as well.

The the user then demonstrated the issues live in front of the service center engineer. The fingerprint sensor and touch failed even after a full reset with no apps installed. Yet, the grievance team closed the complaint without resolving the problem.

These issues seems related to false touch detection which started happening after Xiaomi replaced the original display when pink line appeared. It’s frustrating to deal with such bad after sales service & support from Xiaomi for a flagship device when all anyone wants is a phone that actually works.

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Nothing Headphone 1 Specifications Leaked
Source — Yogesh Brar

Nothing Headphone 1 will feature Sound by KEF as a part of KEF and Nothing long term partnership and will debut globally on 1st July alongside Nothing Phone 3. Headphone 1 will be available in 2 or 3 colors — black, white or grey. It will priced around Rs.25,000 in India and 300$ globally

• 40mm dynamic driver / 16 Ω
• PU, nickel-coated diaphragm
• AAC, SBC, Hi-Res Audio (LDAC) codec

• Sound by KEF
• Adaptive bass enhancement
• Spatial audio
• 8-band custom EQ
• On-head detection

• Adaptive Noise Cancellation (ANC)
• Adaptive up to 42 dB
• Transparent Mode
• 2000 Hz frequency range

Battery: 1040mAh
Upto 80hrs battery life on AAC codec & without ANC at 50% volume
Upto 30hrs battery life with ANC and LDAC at 50% volume

• Bluetooth 5.3v LOL
• On-head detection
• Dual Connection
• Low Lag Mode
• Personal Sound Profile
• Find My Device
Dimensions: 173.85 mm x 78 mm x 189.25 mm
Weight: 329 g

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If Carl Pei used Sennheiser's HD 650 headphones for 10 years which were launched back in 2003, (22 years ago), then it speaks about Sennheiser's sound quality as well as build quality unlike Nothing's products

Sennheiser basically commented on Reddit after seeing design of headphone 1 that:

The only way we’d make a design like that is if we were bought out again and had the best salespeople. Even then..

However, Sennheiser have now deleted its comment as they have some shame unlike Carl Pei

Also, Nothing had to team up with the British audio company — KEF, for their headphone's sound. Sennheiser meanwhile are one of the top audio brands and do all their sound work themselves, without taking anyone's help or relying on other company.

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Honor 400 Series Announced Globally

Common Specs:
• 120Hz Refresh Rate
• 5,000nits peak brightness
• 3840Hz high-frequency PWM dimming
• LPDDR5 RAM
• In-display fingerprint sensor
• Stereo Speakers; IR blaster
• 200MP main camera (HP3)
• 12MP UltraWide with 2.5cm macro
• 50MP Front camera

Honor 400 Pro:
• 6.7-inch (2800×1280 px) FHD+ OLED Display
• Snapdragon 8 Gen 3
• 50MP 3X Portrait Telephoto (IMX 856)
• 50X Ultra Zoom
• 3D Face Unlock
• IP68+IP69 dust & water resistant
• 100W wired + 50W wireless charging

Honor 400:
• 6.55-inch (1264×2736 px) FHD+ OLED Display
• Snapdragon 7 Gen 3
• IP65 rated
• 66W wired charging

The Chinese variant however feature better specifications, thus Honor offered inferior specs to global market. The biggest difference is the battery as Honor 400 series in China comes with 7200mAh Si/C battery while the global versions gets 5300mAh Si/C battery. Other differences include:

Honor 400 Pro (CHINA): 6.55" display
Honor 400 (CHINA):
• 90W fast charging
• IP68+IP69 rated
• Snapdragon 7 Gen 4 SoC
(30% faster than 7 gen 3 in Honor 400 global)

Not just the specifications are different, Blue and Pink color of Honor 400 series are also China exclusive, giving only white & black to global markets. Even after these differences, Honor 400 series is 150~200$ cheaper in China than in global markets.

Pricing (Honor 400):
12GB+256GB= €499/ 2499 CNY (~345$)
12GB+512GB= €549/ 2799 CNY (~388$)

Honor 400 Pro
12GB+512GB= €799/ 3699 CNY (~515$)

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BREAKING: Leaked Presentation Confirms Renders of the Nothing Phone (3) Design

A private presentation for Nothing Headphone (1) has inadvertently confirmed the design of the Nothing Phone (3), directly aligning with previously leaked renders.

The leaked image reveals a significantly smaller Glyph interface. Furthermore, the telephoto camera is not vertically aligned with the main camera below it, as some renders suggested. Its camera rings are also noticeably smaller than the main camera's.

So all those blind fans who had faith in Nothing by arguing that the leaked renders were fake can peacefully cry in the corner now.

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