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The Long Investor
$ONON I like it.
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$ONON I like it.
$ONON one of the bullish set ups we highlighted last week, now up 15% in 5 days.
Price action held the 0.618 Fib in November and we waited for the 200 Day MA to break out....
Full Chart and Price targets uploaded in our group and the other 6 Bullish set ups. - The Long Investortweet
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The Long Investor
$PLTR many people were frustrated that they missed the post earnings jump, now you are getting your pull back but will you add?
Updated chart in our group with support levels
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$PLTR many people were frustrated that they missed the post earnings jump, now you are getting your pull back but will you add?
Updated chart in our group with support levels
$PLTR they say that History doesn't repeat itself....but it often ryhmes.
In this case, it does repeat itself. - The Long Investortweet
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The Long Investor
Tier 2 in our group is now full.
Tier 1 is still available
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Tier 2 in our group is now full.
Tier 1 is still available
Snagged the last one @TheLongInvest - BangkokBoursetweet
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The Long Investor
HSI 16600 was broken today.
Needs to hold above this level to confirm new support.
Investors will chase the Chinese market when they’ve bled the US market.
Investors chase value $SPY $QQQ $KWEB HSI
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HSI 16600 was broken today.
Needs to hold above this level to confirm new support.
Investors will chase the Chinese market when they’ve bled the US market.
Investors chase value $SPY $QQQ $KWEB HSI
Hang Seng Index HSI
Formed an ascending triangle with a breakout and above the 50 Day MA now.
Getting above the historical support line at 16600 gets the price out of the downward channel too.
Good start here for a reversal.
$BABA $BIDU $NIO $JD $PDD - The Long Investortweet
The Long Investor
$NIO @NIOGlobal Still no response from $NIO to my request.
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$NIO @NIOGlobal Still no response from $NIO to my request.
I’ve emailed @NIOGlobal to ask if I can be the first person in Ireland to buy a $NIO vehicle.
Let’s like and share to make this happen.
I’ll document the process. - The Long Investortweet
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AkhenOsiris
Q: You’ve said that this will put some call center workers out of business, but it will also create new jobs. I agree but do you have any ideas of what those new jobs will be?
Bret: One of our design partners, the customer experience team, they’re in the operations part of the customer service team. They were doing quality assurance on the agent, including both before and after launch, reporting issues with live conversations. They refer to themselves now as the AI architects and their main job is actually shaping and changing the behavior of the AI. We’ve embraced that.
With our new customers, we talk about how you need to have some people adopt this AI architect role. The exciting part for me is what is the webmaster of AI? Not the computer science person who’s making the hardcore HTTP server, but the person whose actual job it is to help a company get their stuff up and running, and maintain it.
We love this idea of an AI architect, but I think it requires technology companies to create tools that are accessible to people who are not technologists so that they can be a part of this. I actually was really inspired by the role of Salesforce administrator. It would surprise me if it weren’t one of the top 10 jobs on Indeed still to this day. And the role of a Salesforce administrator is a low code, no code job to set up Salesforce for people.
If you talk to Salesforce administrators, 99% of them made a mid-career transition to that role. Everything from manicurists to accidental admin, like your boss says, ‘hey, we have the Salesforce thing, you mind maintaining it?’ Ten years later, they have a higher salary and they’re part of this ecosystem.
It’s important as technology companies, we’re creating those opportunities to have on-ramps for people from operational roles around service to benefit from the rising tide of all the investment in this space. It will be disruptive, though. I don’t know the history of the automated teller machine very well. I imagine there was a point where it was disruptive. And it’s very easy to say now that bank employees didn’t go down. What about the week you put it in? Was that moment disruptive? It probably was.
We shouldn’t be insensitive to the fact that when you start answering 70% of conversations with an AI, there’s probably a person on the other side that’s getting less traffic. semafor.com/article/02/21/20…
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Q: You’ve said that this will put some call center workers out of business, but it will also create new jobs. I agree but do you have any ideas of what those new jobs will be?
Bret: One of our design partners, the customer experience team, they’re in the operations part of the customer service team. They were doing quality assurance on the agent, including both before and after launch, reporting issues with live conversations. They refer to themselves now as the AI architects and their main job is actually shaping and changing the behavior of the AI. We’ve embraced that.
With our new customers, we talk about how you need to have some people adopt this AI architect role. The exciting part for me is what is the webmaster of AI? Not the computer science person who’s making the hardcore HTTP server, but the person whose actual job it is to help a company get their stuff up and running, and maintain it.
We love this idea of an AI architect, but I think it requires technology companies to create tools that are accessible to people who are not technologists so that they can be a part of this. I actually was really inspired by the role of Salesforce administrator. It would surprise me if it weren’t one of the top 10 jobs on Indeed still to this day. And the role of a Salesforce administrator is a low code, no code job to set up Salesforce for people.
If you talk to Salesforce administrators, 99% of them made a mid-career transition to that role. Everything from manicurists to accidental admin, like your boss says, ‘hey, we have the Salesforce thing, you mind maintaining it?’ Ten years later, they have a higher salary and they’re part of this ecosystem.
It’s important as technology companies, we’re creating those opportunities to have on-ramps for people from operational roles around service to benefit from the rising tide of all the investment in this space. It will be disruptive, though. I don’t know the history of the automated teller machine very well. I imagine there was a point where it was disruptive. And it’s very easy to say now that bank employees didn’t go down. What about the week you put it in? Was that moment disruptive? It probably was.
We shouldn’t be insensitive to the fact that when you start answering 70% of conversations with an AI, there’s probably a person on the other side that’s getting less traffic. semafor.com/article/02/21/20…
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AkhenOsiris
Sierra founders interviewed by Semafor:
Q: When people think of automated customer service, the thought is, ‘how do I get to a real person in the quickest way?’ Are you seeing evidence that people might enjoy talking to a robot more than a person?
Bret: That’s definitely our ambition. So Weight Watchers, the AI in their app is handling over 70% of conversations completely autonomously. And it’s a 4.6 out of 5-star customer satisfaction score, which is remarkable. OluKai, over Black Friday, Cyber Monday, we handled over half their cases with a 4.5 out of 5 customer satisfaction score. The joke we all say is if you surveyed anybody, ‘Do you like talking to a customer support chatbot?’, you could not find a person who says ‘yes.’
I think if you survey people about ChatGPT, you get the inverse. Everyone loves it, even with its flaws, and hallucinations. It’s delightful. It’s fun. That’s why it’s so popular. One of our big challenges will be to shift the perception of chatting with an AI. At our company, we don’t use the word bot, because we’ve found that consumers associate it with the old technology.
So our customers get to name their agent, but we usually refer to it as an AI or an agent or a virtual agent, to try to make sure that the brand association is ‘hey, it’s this new thing, it’s this fun, delightful, empathetic thing, not that old, robotic thing.’ But it’ll be an interesting challenge.
Our AI agents are always on, faster, more delightful than having to wait on hold, not because the agent on the other side is bad. But you don’t have to wait on hold. It’s instantaneous. It’s faster. I hope that we end up where people are like ‘ don’t you have an AI I can talk to? Are you kidding me? I have to talk to a real person?’ I don’t think we’re there, and I think there’ll be a bit of a cultural shift. We’ve even talked about how do you actually know you’re talking to one of the good ones versus the old bad ones? Because they kind of look the same. But you know it when you see it.
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Sierra founders interviewed by Semafor:
Q: When people think of automated customer service, the thought is, ‘how do I get to a real person in the quickest way?’ Are you seeing evidence that people might enjoy talking to a robot more than a person?
Bret: That’s definitely our ambition. So Weight Watchers, the AI in their app is handling over 70% of conversations completely autonomously. And it’s a 4.6 out of 5-star customer satisfaction score, which is remarkable. OluKai, over Black Friday, Cyber Monday, we handled over half their cases with a 4.5 out of 5 customer satisfaction score. The joke we all say is if you surveyed anybody, ‘Do you like talking to a customer support chatbot?’, you could not find a person who says ‘yes.’
I think if you survey people about ChatGPT, you get the inverse. Everyone loves it, even with its flaws, and hallucinations. It’s delightful. It’s fun. That’s why it’s so popular. One of our big challenges will be to shift the perception of chatting with an AI. At our company, we don’t use the word bot, because we’ve found that consumers associate it with the old technology.
So our customers get to name their agent, but we usually refer to it as an AI or an agent or a virtual agent, to try to make sure that the brand association is ‘hey, it’s this new thing, it’s this fun, delightful, empathetic thing, not that old, robotic thing.’ But it’ll be an interesting challenge.
Our AI agents are always on, faster, more delightful than having to wait on hold, not because the agent on the other side is bad. But you don’t have to wait on hold. It’s instantaneous. It’s faster. I hope that we end up where people are like ‘ don’t you have an AI I can talk to? Are you kidding me? I have to talk to a real person?’ I don’t think we’re there, and I think there’ll be a bit of a cultural shift. We’ve even talked about how do you actually know you’re talking to one of the good ones versus the old bad ones? Because they kind of look the same. But you know it when you see it.
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AkhenOsiris
$SE
JPMorgan lowered the firm's price target on Sea Limited to $40 from $42 and keeps a Neutral rating on the shares. The analyst also placed Sea shares on "Negative Catalyst Watch" ahead of the Q4 results on March 4. The firm believes Sea's Q4 e-commerce adjusted EBITDA could miss the median buy-side expectations.
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$SE
JPMorgan lowered the firm's price target on Sea Limited to $40 from $42 and keeps a Neutral rating on the shares. The analyst also placed Sea shares on "Negative Catalyst Watch" ahead of the Q4 results on March 4. The firm believes Sea's Q4 e-commerce adjusted EBITDA could miss the median buy-side expectations.
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