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navigation
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‧ report guideline
‧ report form
‧ how to report?
‧ replacement & refund
‧ refund computation
‧ refund form

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report guideline
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🗞️ report rules
‧ double check the account before
reporting
‧ follow the report format in
sending your reports
‧ always attach screenshot of
the problem
‧ send reports from 8:00AM
until 10:00PM only.
‧ no to spam & rush report
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🗞️ report reminders
‧ 0-5 rem days in your availed
account is considered that
your subscription has
already ended
‧ 0-7 days normal waiting time.
subscription will resume
once your report is already
fixed.

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🗞️ total subscription days
computation

‧ 7 days = 5-7 days
‧ 1 month = 25-30 days

🗞️ days used & remaining
days computation

days used
‧ date purchased - date reported

days remaining
‧ subscription - days used

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void report if:
‧ failure to follow any rules
‧ wrong report format
‧ wrong report details
‧ sent report beyond time
frame given
‧ direct report to owner or
any of the admins.

‧ no vouch = no warranty, no
assistance ! ! ! ! !

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report form
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read this before reporting

‧ attach screenshot of vouch
‧ and problem of the account

✧ what premium:
✧ subscription:
✧ issue:

✧ email:
✧ password:
✧ solo/sh & slot:

✧ date availed:
✧ date reported:
✧ remaining days:


‧ send in one bubble

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🗞️ replacement rules
‧ patiently wait up to 7 days
if massive wipe happens.
if not, 0-3 days.
‧ replacement will be given
as soon as possible

🗞️ refund rules
‧ reports that took longer
than 7 days will be lined
ㅤup for refund.
‧ fill out the refund form
with complete & correct
information. otherwise,
the form will be deemed
invalid. all invalid forms
will be deleted
‧ settlement of refunds may
take 1-3 days for small
amounts, and 7-15 days
for large amounts

note.
‧ date reported, pause
subscription. will resume
replacement is given

hold — when your
account is no longer
premium.
wipe — when your
account is disabled.
void — the warranty of
your account is no longer
activated because you
failed to comply with the
rules given.



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🗞️ refund computation

amount paid ÷ days of subscription
x remaining days x .7 = refund

‧ fill up refund form
‧ no form = no refund

🗞️ refund form
username:
what premium:
subscription:
days used:
proof of vouch & payment receipt
and total redund with computation:
gcash number & initials:

.

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how to report?
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step by step
‧ click message icon on the bottom
left corner
‧ select images of the accou
nt to be reported, and
paste the report form with
the complete and accurate
details

read before reporting

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IMPORTANT
read b4 reporting
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automatic void report if
‧ failure to follow any rules
‧ no proof of log-in & vouch
‧ no proof of issue
‧ false report
‧ wrong report format
‧ wrong report details
‧ sent beyond given time
frame (8:00am-10:00pm)
‧ direct report to owner or
admins

NO TO SPOONFEEDING
make sure to follow rules !

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warning all users of hbo under
dr******z@gmail.com

ang dami devices lalo na sa
profile 1, naglog-out na ako
ng ibang devices na wala sa
monitoring form. isa pang
beses ha, void ko kayo