Nomad Complex
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https://nomadcomplex.com/
The OFFICIAL Telegram channel for Nomad Complex. Product drops, sale notifications, restocks and dog photos, right to your inbox. Please e-mail support@nomadcomplex.com for all your customer service inquiries.
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5am, coffee acquired, Whitney Chewston supervising, Janelle Monae bumping on the surround sound, let’s pack some orders.

Kick ass today, animals.
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Got a late start today (6am) cause I had to stop because a squirrel was putting little sticks and other things into an abandoned birdhouse on my way to work and I had to stop for five minutes to watch I’m sorry.

Don’t forget to pre-order β€οΈπŸ§‘πŸ’›PAWLAROIDπŸ’šπŸ’™πŸ’œ if you haven’t yet you have until June 11th!

https://nomadcomplex.com/collections/pride-2023
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Here’s a fun statistic for you.

It is 12:25 on Thursday, June 8th. Our 2nd drop for the Pride run came out on June 3rd at 12pm PST.

We have had 4 staff working around the clock to pack and fulfill these orders. I personally have been working at a 4am or 6am start time since Sunday. Between all of our staff we have spent a combined 193 hours packing/shipping orders since Saturday.

We are happy to announce that we have officially finished packing all orders that were placed between 12pm and 1:12pm on Saturday, June 3rd. Yes you are reading that correctly. It has taken 193 hours to ship 72 minutes worth of orders.

We have just finished Order #58000. All outstanding orders from the 2nd run and any regular orders from the last week should be packed up and shipped out by end of day tomorrow.

β€οΈπŸ§‘πŸ’›πŸ’šπŸ’™πŸ’œ
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Thank you for bearing with us this week. We do NOT usually post this much, just so everyone new here can breathe easy. There has just been a lot to update!

We do have to let you know however that pre-orders for Pawlaroid CLOSE on Sunday, June 11th at 11:59pm - That’s tomorrow! So don’t miss out!

https://nomadcomplex.com/collections/pride-2023
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Final reminder folks. You’ve got about ~12 hours. The pre-orders close at 11:59pm and we will NOT be restocking these past these pre-orders. πŸ™πŸ»

I know it’s hot out but if you’re thinking you love this design and wanna wear it all through the year, consider a hoodie too. πŸ‘€ Partly cause they’re gunna be super comfy and also partly cause our printer needs some more sleeve print jobs to justify the job. 🀣

https://nomadcomplex.com/collections/pride-2023
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Hey everyone! Production is underway for the Pawlaroid t-shirts, tanks and hoodies!

Just as a reminder, the expected shipment dates for the pre-ordered pieces are between July 3rd and July 10th! We will keep you updated if this changes!

Anyways here's Noodles making friends with a little wheelpuppy.
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Hello again animals. Damon here. πŸ’›

It has come to our attention that last night around 8pm PST we began experiencing a major server issue with our domain that has caused our e-mail forwarding to stop working. Due to this error, any e-mails sent to
support@nomadcomplex.com after roughly 7:30pm PST last night have not made it to our inbox. This is due to an error stopping forwarding from our support email (support@nomadcomplex.com) to our home email (nomadcomplexmain@gmail.com)

I'll be troubleshooting this error today and attempting to find some sort of solution. The error is far beyond the scope of my knowledge so I will be hunting down a professional to come in and take a look at the site to fix it. This may take some time as I am unfortunately not the right person to know how this is done. I'm the Everything guy, but technical stuff is not my strong point.

In the meantime, if you need to contact us for any reason, please e-mail

nomadcomplexmain@gmail.com

Or send us a direct message on Twitter (
@NomadComplex)

And we will be here to assist you! I apologize for the inconvenience and I understand the ramifications of this error when so many packages are currently in transit and folks need assistance. We will do our best to fix this ASAP.

This issue has been resolved.
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Apologies for the double message in one day. I just wanted to let everyone now that after thorough testing, the e-mail and communication issues have been resolved.

Going forward, all customer service inquiries are to be sent to;

support@nomadcomplex.com

It had gone unnoticed by me for quite some time that communications to our support@nomadcomplex.com email address were then being responded to with our home base nomadcomplexmain@gmail.com email address. This has been creating some confusion with multiple support email addresses being visible to customers.

Now that our domain has been ironed out, our nomadcomplexmain@gmail.com email address will no longer be privy to any communications with customer support going forward. Any lingering tickets that are open via communication through that email are still valid, so don't fret if we have been communicating via that address.

It has all been thoroughly tested and is now working at 100%. I'll also be spending this weekend working on the backend to try and find a solution for a static contact form to display on our website going forward to easier catalogue, track and separate customer service requests so that there are no more issues going forward.

I sincerely apologize for anyone affected by this downtime of our customer support e-mail and thank you for allowing us some time to remedy this situation so that we can provide better customer service in the future.

-Damon. πŸ’›
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Hello everyone. Still gay? Same.

I wanted to have a little chat with everyone about the "Pawlaroid" design. We want to give you some insight and also ask for some feedback because we are potentially debating adding Pawlaroid to our permanent line up. So here's the situation.

The quantity of inventory we ordered for the Pawlaroid design was triple what our previous years pride inventory was. The second run, was about 2.7x the FIRST runs quantity. And then as you all know we released them for pre-order. These were also billed as "Limited edition". Over 7 years of pride merchandise, our limited edition merchandise has been through Pride ONLY as it pertains to a specific month. It was and never would be for items that we are trying to just sell out fast. Something else you need to know is that designs with this many colors are VERY expensive. A 7 color shirt is almost double the cost of a 2 color shirt. And that means these are not nearly as high a profit item as many of our other designs. This is why we do not usually stock them as often.

Without insider knowledge of how our runs were released (Where we were MASSIVELY stocked up), it would be easy to assume that we were using a tactic called "Scarcity marketing." This is a marketing technique in which a company will intentionally print very few of a unit, allow them to "Sell out" super fast, and then go "Whoa look how fast these sold out. We're going to make them again, and you better buy quick cause they're going to sell out again!"

This is a marketing tactic we fucking DESPISE.

Long time fans of ours will know our position against fast fashion, drop-shipping and scarcity tactics. It is completely antithetical to our mission statement. It is our belief that we have a duty to provide quality products to whoever wants them with the intention to wear them out 'til they're ripped, full of holes and well loved. Sometimes even past that.
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However, whether we like it or not, we unintentionally "Scarcity marketed" these. It was NOT an intentional circumstance. You all just happened to like it so much that despite our largest initial run of a shirt EVER, you cleaned it out... three times. Despite doing a pre-order run for them however, we have received over 250 e-mails since July 12th please requesting to make these available once more.

So my question to everyone; If we were to add these back to our lineup for GOOD... would you be okay with that? I'm asking because there are two schools of thought here;

1. I fully recognize that part of the driving factor of purchasing this design for many people was because of the buzz created by how quickly the first and second run sold out. This may lead some people to be a bit miffed with us for this rollout because the exclusivity factor that may have influenced their decision will no longer apply. It would appear that we bait and switched the "Limited edition" nature of this design and I fully respect anyone who may feel this way.

2. There are still a large number of people who would love to receive this design. And making it a part of our regular lineup will give more people access to this design that has clearly had a big impact on our customer base in a big, big way. And knowing some people feel left out eats me up, I have to be honest.

Let me know what you think in the comments of this message. I'm very interested in hearing your opinions.

πŸ³οΈβ€βš§οΈπŸ–€πŸ€Žβ€οΈπŸ§‘πŸ’›πŸ’šπŸ’™πŸ’œ
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Womens underwear has been a hot topic in the past. They shouldn't be, but hear us out. We fully recognize and appreciate the need for inclusivity, especially in a fandom like ours where our diversity is our biggest unity.

We may seem big in the fandom, but we are small from a small business standpoint. That means we have to take calculated efforts when we decide what we can and can't stock in our warehouse due to how fast they move.

In 2021/2022 we ran 2 Kickstarters for Racerbacks/Boyshorts. The first one got funded. The second one did not, by a wide margin. From a purely business standpoint, we had to make the difficult decision to stop carrying these as we never were able to bring ourselves out of the red for them. When creating custom products like this, manufacturers require minimum order amounts. The sales, sadly, did not ever meet these minimum amounts. This left a lot of folks disappointed, understandably so. Many were under the impression that we stopped carrying them due to nefarious reasons; we cannot stress how wrong those people were. After it was clear from our 2nd Kickstarter that we could not hit these requirements, we had to scrap the project.

It's 2023 now. We have talked to our manufacturer, and due to our relationship they will begin allowing us lower minimum order requirements to manufacture these custom undies.

The tl;dr is:

Racerbacks/Boyshorts are coming back. August 2023.

πŸ’›
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Sup Gamers.

New Gaming Mat concepts. Just cooking.
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Hey everyone. Panko here. Damon is going to be off for a few days.

Which is good, because when he comes back he's going to realize that Pawlaroid has been completed EARLY. The pre-order run is already complete a full week earlier than expected! Myself and the minion are hunkered down in the warehouse and will be folding/shipping these out over the next 2-3 days, so keep an eye out on your e-mails for your tracking confirmation! Please note it will take a while to get through them all but we are working at the speed of light!

πŸ³οΈβ€βš§οΈπŸ€ŽπŸ–€β€οΈπŸ§‘πŸ’›πŸ’šπŸ’™πŸ’œ
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βœ¨β€οΈπŸ§‘πŸ’›SPARKLYπŸ’šπŸ’™πŸ’œβœ¨

Enamel pins are getting refreshed and restocked next week. Both for sale and for your Roam Rewards freebies. Can’t wait to get them on the site! And by that I mean we will be tediously photographing them all throughout the weekend.

(Yes the video is slightly off centre but I don’t want to hear it 😀)
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it’s july 1st sorry *ungays your tshirt*
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Diversifying is always a winning strategy. πŸ€·πŸ»β€β™‚οΈ

We are now on BlueSky. Better to get our ducks in a row, just in case, y'know? And cross posting isn't too difficult. We want to make sure you have access to everything Nomad on YOUR terms.

https://bsky.app/profile/nomadcomplex.bsky.social
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It’s Canada Day holiday today so we are not in the office.

Anyways here’s Noodles dancing on puppet strings a la the Anthrocon wiggle fox. Epic dance battles of history. That is all. Love y’all.

https://twitter.com/nomadcomplex/status/1675977878398443520?s=46
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Enamel pins.

Hey folks. All of the enamel pins are going to be up either today or tomorrow! We've got all of the product shots taken, but just wanted to ask your opinion on some things.

We're trying to spice up the website a little bit (Full overhaul later this year) and are kind of trying to get away from just plain neutral product shots. (Head on product, white background.) We kind of came up with this sort of deal for the product shots for the enamel pins. What do you think? You can compare with current listings on the website. It feels way more dynamic and I think it still really accurately represents the item and what you're getting. Would love to hear your opinions!
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✨Enamel Pins are now LIVE!✨

34 incredible designs. Lots of new favorites with some old classics mixed in! Sorry for the wait on these but we hope that they were worth it! We’ve got sparkly, we’ve got soft resin, we’ve got allll the good stuff!

Don’t forget you can customize and bundle up a pack of any 3 pins and save some money!

https://nomadcomplex.com/collections/accessories-enamel-pins
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Look at these lol.

Just *chef kiss*
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Hey dorks. We need some feedback.

We're currently in the process of making some overdue changes to the website to help make navigation easier and to help everyone find the information that they are looking for more easily. In the past we've utilized tabs in order to store information that customers would want to know about instead of including it on the main page. In this new version, we've included all of that pertinent information on the product page itself including a much brighter/bolder size chart so that folks can be sure to reference it before they check their size. (We can't stress how important referencing size charts is when buying clothing, even if you "always buy a Large"!)

We'd love to hear what you think of the new product page layout. Is there something you think it missing? We're interested in those viewing on both desktop and mobile devices. Please disregard the additional tabs - If this goes live for all of our products, we will be eliminating the tabs entirely.

(Note: We are aware that additional views of the products are a common feedback we receive. We are currently not posting entire images of the design due to the rampant theft of our entire catalogue that we are currently experiencing, and are working to figure out the best "Secondary image" options)

https://nomadcomplex.com/collections/clothing-t-shirts/products/respawn-t-shirt
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