‼️ROAM REWARDS‼️

One of the biggest questions about August 4th is what will happen to the Roam Rewards program. This will be one of the most logistically daunting aspects of our warehouse sale, but we want to make this as simple as we can.

Effective today, you will no longer be able to choose stickers, enamel pins, wristbands or a combination of them as a free reward. Instead, all available reward tiers have been changed to discount coupons in increments of $5. Please note that all existing rewards for stickers, enamel pins and wristbands are still valid if you redeemed them before July 24th.

Any outstanding rewards or miles will not be transferred past our warehouse sale period.

Through the Roam Rewards program, we are proud to have been able to give away over $180,000 (!!!) in discounts and free items to our customers. As we grew larger and began to see the snowball effect of the discounts and freebies, we discovered some major flaws in the program that became difficult to rectify at the newer volumes we were experiencing. The most notable of these flaws were both the sheer cost of the program as well as the adjustments to inventory necessary to keep stock levels current. A complaint we often heard was that the process to choose which freebies you want to receive was not straight-forward, the method of adding to cart was confusing, and you could not easily stack discounts in a single order. We agree. These were not simple fixes unfortunately that could just have a button clicked to make it work. It was a much more complex task.

In the future we would love to explore new options to thank our customers for their incredible support, but this will most likely not be in the form of this program as it currently exists. We would like to create a better, more streamlined program to say thank you. Whether this is an entirely new program altogether, or us just giving you free shit, we will have to see.

We understand that there will be many sentiments of frustration with this decision, and some folks will have miles left over. Please read over our FAQ page in the attached link if you have any questions. If you have any concerns you feel aren't being answered, please feel free to send us an e-mail to support@nomadcomplex.com for any clarifications and we will do what we can to assist you.

https://nomadcomplex.com/pages/the-roam-rewards-program

✨WAREHOUSE SALE ANNOUNCEMENT✨

We received a lot of feedback regarding the date of the Warehouse Sale. We have decided to push the sale to August 4th.

At 12pm on August 4th, all items currently sold on our website will be considered final stock as we clear out our current warehouse space of all remaining inventory. Please note that there will be some changes to our policies for this clearance and to carefully read the FAQ below.

How many orders are you expecting? How long do you expect orders will take to ship?

We are expecting extremely high order volumes for this sale. To compensate for this, we will have increased staffing for the entirety of this sale period. While we would like to make as accurate a calculation as possible, we expect some orders may take up to 10-25 days from their original purchase date to be shipped out. We apologize for these extended wait times and thank you for your patience!

What items are being restocked and when?

We’re happy to inform you that ALL restocked items will be available on August 4th as opposed to two separate releases.

Boxer Briefs: Canis Hibiscus, Junk Food, Pawlaroid
Trunks: Junk Food, Nightlife AD, Pawlaroid
Jockstraps: Foxhole, Full Moon, Tech Support, Goldschlanger, Hyena
Racerback+Boyshorts: Canis Hibiscus, Tech Support, Glitched, Pawlaroid

I put in an incorrect address, item or size. Can I change this after the order is placed? (IMPORTANT)

As of August 4th, any order that contains an incorrect address, size or item will be canceled and must be placed again by the customer. Due to the extremely high volume of orders, we will not be able to manually adjust inventory or shipping information. We apologize for the inconvenience.

I’ve placed two or more separate orders. Can I combine them together?

As of August 4th, we will no longer be able to combine two orders together due to logistic concerns. We apologize for the inconvenience.

Don't see an answer to one of your questions? Feel free to e-mail support@nomadcomplex.com or ask in the comments!

We missed two important notes for the August 4th Warehouse Sale that we forgot to include in the previous announcement. Sorry!

❤️🧡💛PAWLAROID - Restocked!💚💙💜

-T-Shirts
-Tank Tops
-LST's
-Pullover Hoodies
-ZIP Hoodies (Yes, some!)

These are currently in production and will be finished on August 10th. We weren't sure whether to release these with the August 4th sale or when we had them in our warehouse on August 10th. We opted to release them also on August 4th, as we understand most folks would rather wait an extra week rather than be forced to make multiple orders should they want to include Pawlaroid in their cart.

Due to this factor, the earliest any orders containing Pawlaroid will be packed and shipped out will be August 12th. We apologize for the inconvenience!

Along with Pawlaroid, we will also have 4 brand new Gaming Mats available on the website!

-Pawlaroid (Pictured above)
-Nightlife Pride
-EKG
-Respawn

These are already at our warehouse and will be available with all other stock on the 4th.

Thank you for your patience with us. We have been bombarded with offers of support and love and we can't say thank you enough!

2 days left, animals. 2 days until our shop re-opens and we re-create that scene from the Lion King where Simba gets trampled by braying hyenas. 🫡

Make sure to read up on our FAQ so you are as well informed as possible about any policy changes regarding the rollout!

https://nomadcomplex.com/pages/warehouse-sale-faq

Are you tired of us plastering your inbox and socials with these announcements? Same. But it's almost coming to an end, promise.

In exactly 24 hours the website will be open for orders again and all listed merchandise will be considered FINAL STOCK! If you have any questions, please carefully read our FAQ page for all the answers you will need!

I promise this is our LAST announcement until everything goes live but at least there's a cute dog in the picture right so it's cool. >_>

Thank you so much for your incredible support. 💛

https://nomadcomplex.com/pages/warehouse-sale-faq

We’re in the final hour.

So this is weird, but we’re live on Twitch! We figure that being available for you folks is going to make this process a lot smoother and if there are any rollout issues we can address them right away. Come hang out while we get ready to launch!

Twitch.tv/nomad_complex

It’s live. You’ve read the FAQs. You’ve heeded the warnings. Get in there, animals.

www.nomadcomplex.com

We, of course, are being bombarded with messages. We are working overtime to ensure we can read all of them and address any concerns.

We understand some individuals are having issues checking out bundles, and are working hard as we can to identify the problem. If you can, please restart your browser and try it again as in many cases it is simply taking some extra time to update and add to your cart. Thank you!

Our very elegant solution to the underwear bundle problem.

All our trunks and boxer briefs are now SOLD AT THE UNDERWEAR BUNDLE PRICE of $21 (3x$21 - $63)

You can now add as many pairs as you like for the bundled price and are not restricted to 3. Enjoy!

PAWLAROID - T-SHIRTS

We have added 288 pieces to the inventory for this item, very graciously thanks to our screen printers.

💛

Bundles have been REMOVED from the website.

The price of all Underwear, Stickers, Wristbands and Enamel Pins have been lowered to reflect this removal. All of these items are now priced according to the bundled price, regardless of the number added to your cart.

When running through this sale, we did not run into this problem and we have had to come up with this solution on the fly. We apologize for the inconvenience.

All existing bundles will be processed as normal, so no need to worry if you already placed an order with one!

IF YOU HAVE ANY ISSUES REQUIRING CUSTOMER SUPPORT, AND MUST CONTACT US AT SUPPORT@NOMADCOMPLEX.COM

PLEASE INCLUDE A DESCRIPTION OF THE ISSUE YOU ARE FACING, AND PLEASE INCLUDE YOUR FULL NAME AND ORDER NUMBER.

THANK YOU!! :D

We’re going to keep you in the loop every step of the way. Give us until tomorrow to give you all a full update on how the day went. As you can probably tell we definitely were surprised with the level of love we received today. In the meantime we have been getting requests regarding stock levels and we’d like to let you know the following.

STOCK UPDATE!

✅ (Stocked - 1/2 sold out)
-Button Up Tees
-Board Shorts
-Trunks
-Wristbands

⚠️ (LOW - Likely 1-2 Days of inventory left)
-Boxer Briefs
-Jockstraps
-Athletic Tees
-Nightlife + Dead Doggo + Fall Feels T-Shirts.

❌ (GONE - Very few selections left, if any)
-ALL graphic prints (Tees, Tanks, Hoodies)
-MOST stickers
-MOST enamel pins
-Gaming Mats
-Racerbacks+Boyshorts

‼️ LAST CALL ‼️

You may have noticed that Nightlife, Fall Feels and Dead Doggo are available in full t-shirt size runs still. That probably seems weird given the state of the rest of the graphic tees. This is because these items are currently OVERSTOCKED; our studio is printing them on the fly to meet demand, as we had existing orders for this stock already being manufactured. However due to volume, we will need to cut orders for these off at 11:59pm tonight. Til then, they are fully available!

Any existing orders that contain these items are still being processed in the order which they have been received. There will be zero interruption, pushbacks or line-cutting for any orders containing these items, so don't fret! This is one of those "We're working our magic" situations.

tl;dr - These will be available in all sizes until the end of today.

https://nomadcomplex.com/collections/clothing-t-shirts

We apologize for the somber message this morning however we just need to have it jotted down, especially as a reference to anyone who may not see it otherwise.

Please, please do not buy of our designs off of any websites stealing our work. We understand that some may feel frustrated by recent news but we are facing an overwhelming epidemic of theft of our work. With our recent news this has ramped up to an overwhelming degree.

There are currently 371 known confirmed listings of our work being stolen on other websites. We are being purposely targeted by these sites due to various viral social media posts we have made.

The effort involved to try and have these taken down is overwhelming.

What you DON'T see are the e-mails we receive from frustrated people who believe that we are responsible for these scams. They receive poor quality merchandise, and make demands that we either compensate or send them "The correct version"

It is a slap in the face.

There is only so much we can do over IP theft on this enormous a scale. We are trying, we really are. We understand that print to order scams like these are the only viable way to keep everything around all the time. But PLEASE do not patronize them. We are begging you.

If you want an idea of just how badly we are being targeted, go ahead and take a look at the thread. These are just 9 of our designs that flood the marketplace when you type in our company name with the design name.

https://twitter.com/NomadComplex/status/1688209551303270400?s=20

Alright. Back to packing orders. Love all of you.

⚠️PROGRESS ANNOUNCEMENTS⚠️

We are stacked with orders.

You’ve placed your trust in us and now it’s our job to deliver. Each day we will be posting an update here, on Twitter and on BlueSky of our daily manifest so you know exactly where we’re at. This way you aren’t wondering where the heck your orders are or why everything is taking so long. These updates will include;

✅Daily tasks
✅Order progress
✅Staff hours
✅BTS fun facts cause we’re goofy lil goofs.

Thank you for believing in us and placing your trust in us. We will always make sure we do our best to earn it.

💛

(Damon is fine, promise.)

⚠️DAY 3 PROGRESS⚠️

The bar has MOVED! Monday was a holiday here in BC but we got that sucker moving in the right direction.

⚠️DAY 4 PROGRESS⚠️

A new challenger has appeared to help tackle the orders! With the extra set of hands, we're zoomin' along now. We spent a part of the day training him up and now he's packing like a mad lad.

⚠️DAY 5 PROGRESS⚠️

Damon has a sore throat. But that's okay because there's still a million things to do to WFH while the other creatures take care of orders. 💪🏻

⚠️DAY 6+7 PROGRESS + QUESTION⚠️

HUGE day! We've got our restocks sorted and accounted for!

QUESTION: Part of this restock included our jockstrap inventory being replenished. Since going up, nearly all of them have sold. Many of you will have noticed we do not bag up our underwear when we ship it out - this is because it is kept in a clean environment with minimal handling and we believe additional packaging inside of packaging is a waste. The exception for this was our jockstraps, as they are a more "intimate" pair of underwear.

Right now, bagging each of our jockstraps individually will take up about 28 hours of solid worktime, or a full day between 4 of us that we'd rather spend packing.

The question, preferably to those who ordered a jockstrap; do you mind if we forego the additional packaging for the sake of blazing through these orders? And keep in mind, they are being transferred directly from a plastic bag into your shipping bags.

Comment in here please!

⚠️DAY 8+9 PROGRESS + GENTLE REMINDERS!⚠️

Huge weekend! We packed up a SIGNIFICANT number of orders and they are headed out the door first thing Monday! Take a quick peek at the order of operations we currently have going on for some incredible info on the process. It takes a village y'know.

A small reminder! We understand that the wait times for these orders are significantly longer than usual due to the insanity of the warehouse sale and we thank you for your patience! We are getting to the "Where is my order?" emails as a last priority. Please consult the FAQ for any and all updates on order wait times; they have not moved from our estimated waits since the sale began. Thank you so much for your patience with us!

Also I ran out of fun facts, sorry. Ummmm. Cows have 4 stomachs, or whatever. Fun.

(AND DAMON IS FINE!!)