Be ready for deployment of the new Android application.
A "reset password" service will be deployed in next weeks. The only solution we have at this time is to reset password manually. All password are hashed in database so we cannot recover your old password.
Please don't send your email directly on the channels.
Your email is requested to reset your password and this request is by private message only.
Your email is requested to reset your password and this request is by private message only.
Password reset service is deployed ! Please wait for the publication of the application update in Google Playstore in next hours.
REMEMBER THE SERVER PART IS SAME, SO YOUR LOGIN/PASSWORD HAS NOT CHANGED SINCE OLD VERSION OF THE CLIENT APPLICATION !
If you cannot connect after updating old app to new app please remember the password you have used during your registration.
An evolution of the password reset service will be deployed in the next week.
if connexion problem persists, please use the password reset service and /!\ >> After resetting your password reinstall the application before using your new password /!\
If after all, your connexion problem persists, contact us on Telegram channel for personnalised support. It may take times because of the number of demands, please be patient.
REMEMBER THE SERVER PART IS SAME, SO YOUR LOGIN/PASSWORD HAS NOT CHANGED SINCE OLD VERSION OF THE CLIENT APPLICATION !
If you cannot connect after updating old app to new app please remember the password you have used during your registration.
An evolution of the password reset service will be deployed in the next week.
if connexion problem persists, please use the password reset service and /!\ >> After resetting your password reinstall the application before using your new password /!\
If after all, your connexion problem persists, contact us on Telegram channel for personnalised support. It may take times because of the number of demands, please be patient.
New application update was released.
If you got "invalid account" at login, please upgrade the client application and do a password reset. You will receive a new password. After receiving the email please reinstall the application and login with your new credentials.
An evolution of the password reset service will be deployed next week.
After deployment of the evolution please do another password reset to get custom password as you want.
Thanks for your supporting the project and for your patience.
If you got "invalid account" at login, please upgrade the client application and do a password reset. You will receive a new password. After receiving the email please reinstall the application and login with your new credentials.
An evolution of the password reset service will be deployed next week.
After deployment of the evolution please do another password reset to get custom password as you want.
Thanks for your supporting the project and for your patience.
[Dev Team] has fixed the mail problem, please retry to reset your password with the latest application version 2.02
A mail from "Nebula.Password@nebula.spl-token.com" with the subject "Nebula - Security password reset" will be send to you with your new password.
A mail from "Nebula.Password@nebula.spl-token.com" with the subject "Nebula - Security password reset" will be send to you with your new password.
If your mail provider is Yahoo or Gmx you can have temporarily problems to receive the password reset mail. Delay of reception can be more than 24h.
Providers Yahoo, Gmx, Web.de, Berlin.com has officicially "unban" our mailserver. No more problems for receiving our password reset mail with this providers !
Official contact for support is https://t.me/tofkris
Telegram
Tofkris