Position 2: Corporate Agricultural Banking Customers Relationship Manager

Duty Station: Head office

Core Competency
• Maintains a commitment to honesty; models social, ethical, and organizational values; firmly adheres to codes of conduct and ethical principles;
• The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner. This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
• Works effectively with and supports colleagues, fostering a positive and collaborative environment. It is about understanding the need to work together to create an environment of co-operation, trust, and mutual responsibility.
• Actively pursues technical and personal self-development on an ongoing basis; Takes advantage of learning opportunities and ongoing development (e.g., courses, observation of others, assignments, etc.)
• Giving high concern for optimal operations, making effective decisions (business) with a less possible cost, or efficiently
• Able to value communities' values, norms and beliefs and act to discharge responsibilities to obey and serve the community in which the bank operates to earn public credibility.

Functional Competency
• Knowledge of the overall strategic directions of the bank;
• Ability to develop and maintain good working relationships with internal and external partners working around agricultural transformation;
• Good Knowledge on CRM Principles;
• Broad knowledge of credit risks and banking operations;
• Ability to respond to all client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Proven knowledge of agriculture sector
• Knowledge of laws and regulations relevant to the agricultural sectors
• Knowledge of the nature of agricultural production (seasonality, business type, durability, maturity, productivity, etc.)
• Ability to understand and being committed to societal culture and norms
• Understanding of agri-business value chain financing
• Knowledge of the credit policy and procedures
• Knowledge of scanning business environment (micro and macro),
• Ability to loan monitoring and follow-up
• Analytical skill (financial and non-financial),
• Marketing skill (Direct sells, referral marketing, cross selling, up-selling, etc.)
• Ability to appraise projects
• Communication skills (written, verbal, and presentation skills)
• Ability to negotiate, influence, and persuade people
Education and Experience
MA or BA degree in Agronomy, Agricultural Engineering, Cooperatives, Agricultural Economics, Horticulture, Animal Husbandry, Agri-Business Management, Seed Science and Technology, Food Science, Apiculture and other related fields Plus Minimum of seven years for BA or five years for MA Minimum of 1 year of experience on CRM post is required.

Main Roles and Responsibilities
• Target potential agricultural banking customers; identify their need, recruit, establish and maintain a strong relationship with the customers
• Create awareness for agricultural banking customers on the bank’s product and services
• Mobilize resources from small holder farmers in terms of local and foreign currency
• Work closely with other stakeholders with alike mission of transforming the agricultural sector to mobilize additional resources (foreign and local)
• Advises/consults agricultural banking customer (model farmers and other small holder framers) about the credit process, types, terms, eligibility criteria, utilization, debt servicing, etc and on various banking and financial products and services offered by the bank.
• Establish new relationships for the agricultural banking customers, prepare the required credit and financial analysis as per the bank policies and procedures and provide financing service for the farmers in a manner that ensures full repayment
• Evaluate the business performance of the agricultural banking customer and recommend their loan request;
• Engage in resource tracking practices,
• Cross sell and up sell the bank products to the farming community
• Produce periodic performance reports on the resource mobilizations and utilizations;
• Creating awareness to the farming community at large on financial literacy.
• Collecting, organizing, update and mapping model farmers data to the nearby districts and branches follow up their performance;
• Understand the need of the agricultural banking customers at all level and provide the appropriate values them.
• Provide regular value-added engagement with clients via periodic business visit, meetings, consistent communication, and seminars, to ensure proper follow up of agricultural banking business
• Manage the existing loan portfolio of agricultural banking customer segment to ensure establishment of appropriate account plans, recommend credit facilities in line with the bank’s credit policy to maximize earnings while containing risks to an acceptable level.
• Understand agricultural banking business models and integrate the bank’s products and services to the business model
• Study trends and analyze competition of the market and recommend feasible new lines of business for agricultural banking sub-segment.
• Research and maintain knowledge to ensure adherence with all applicable regulatory requirements and compliance policy and procedures, and adhere to all such standards, both legal and regulatory, to avoid undue risk for the bank.
• Handle agricultural banking customers’ queries of day to day nature via telephone/fax/post/e-mail. Assist in resolving client problems within the team.
• Provide input and participate in the development and implementation of Cooperative and Agricultural Banking process strategies, policies, and procedures to achieve Coopbank’s strategic objectives.
• Participate in continuously reviewing the Process’s business and operating models to ensure efficiency; reduce wastage of resources and drive productivity by improving systems and work processes.
• Follows-up repayment/utilization of the loan and ensures end use of the loan provided for the agricultural banking customers
• Identifies early warning signals on the agricultural banking customers’ business and advises customers to improve their performances and take appropriate measures.
• Produce periodic performance reports of the agricultural banking customer (both business and loan account performance).
• Reminds agricultural banking customers, recommends appropriate and timely actions (workout) in case of irregularities of loan repayment.
Receives regularized loans from the Loan Recovery Team (LRT) and conducts regular follow-up.

Position 3: Retail Agricultural Banking Customers Relationship Manager

Duty Station: Head office

Core Competency
• Maintains a commitment to honesty; models social, ethical, and organizational values; firmly adheres to codes of conduct and ethical principles;
• The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner. This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
• Works effectively with and supports colleagues, fostering a positive and collaborative environment. It is about understanding the need to work together to create an environment of co-operation, trust, and mutual responsibility.
• Actively pursues technical and personal self-development on an ongoing basis; Takes advantage of learning opportunities and ongoing development (e.g., courses, observation of others, assignments, etc.)
• Giving high concern for optimal operations, making effective decisions (business) with a less possible cost, or efficiently
• Able to value communities' values, norms and beliefs and act to discharge responsibilities to obey and serve the community in which the bank operates to earn public credibility.

Functional Competency
• Knowledge of the overall strategic directions of the bank;
• Ability to develop and maintain good working relationships with internal and external partners working around agricultural transformation;
• Good Knowledge on CRM Principles;
• Broad knowledge of credit risks and banking operations;
• Ability to respond to all client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Proven knowledge of agriculture sector
• Knowledge of laws and regulations relevant to the agricultural sectors
• Knowledge of the nature of agricultural production (seasonality, business type, durability, maturity, productivity, etc.)
• Ability to understand and being committed to societal culture and norms
• Understanding of agri-business value chain financing
• Knowledge of the credit policy and procedures
• Knowledge of scanning business environment (micro and macro),
• Ability to loan monitoring and follow-up
• Analytical skill (financial and non-financial),
• Marketing skill (Direct sells, referral marketing, cross selling, up-selling, etc.)
• Ability to appraise projects
• Communication skills (written, verbal, and presentation skills)
• Ability to negotiate, influence, and persuade people

Education and Experience
MA or BA degree in Agronomy, Agricultural Engineering, Cooperatives, Agricultural Economics, Horticulture, Animal Husbandry, Agri-Business Management, Seed Science and Technology, Food Science, Apiculture and other related fields plus Minimum of six years for BA or four years for MA Minimum of 1 years of experience on Associate CRM or equivalent post is required.

Main Roles and Responsibilities
• Target potential agricultural banking customers; identify their need, recruit, establish and maintain a strong relationship with the customers
• Create awareness for agricultural banking customers on the bank’s product and services
• Mobilize resources from small holder farmers in terms of local and foreign currency
• Work closely with other stakeholders with alike mission of transforming the agricultural sector to mobilize additional resources (foreign and local)
• Advises/consults agricultural banking customer (model farmers and other small holder framers) about the credit process, types, terms, eligibility criteria, utilization, debt servicing, etc. and on various banking and financial products and services offered by the bank.
• Establish new relationships for the agricultural banking customers, prepare the required credit and financial analysis as per the bank policies and procedures and provide financing service for the farmers in a manner that ensures full repayment
• Evaluate the business performance of the agricultural banking customer and recommend their loan request;
• Engage in resource tracking practices,
• Cross sell and up sell the bank products to the farming community
• Produce periodic performance reports on the resource mobilizations and utilizations;
• Creating awareness to the farming community at large on financial literacy.
• Collecting, organizing, update and mapping model farmers data to the nearby districts and branches follow up their performance;
• Understand the need of the agricultural banking customers at all level and provide the appropriate values them.
• Provide regular value-added engagement with clients via periodic business visit, meetings, consistent communication, and seminars, to ensure proper follow up of agricultural banking business
• Manage the existing loan portfolio of agricultural banking customer segment to ensure establishment of appropriate account plans, recommend credit facilities in line with the bank’s credit policy to maximize earnings while containing risks to an acceptable level.
• Understand agricultural banking business models and integrate the bank’s products and services to the business model
• Study trends and analyze competition of the market and recommend feasible new lines of business for agricultural banking sub-segment.
• Research and maintain knowledge to ensure adherence with all applicable regulatory requirements and compliance policy and procedures, and adhere to all such standards, both legal and regulatory, to avoid undue risk for the bank.
• Handle agricultural banking customers’ queries of day to day nature via telephone/fax/post/e-mail. Assist in resolving client problems within the team.
• Provide input and participate in the development and implementation of Cooperative and Agricultural Banking process strategies, policies, and procedures to achieve Coopbank’s strategic objectives.
• Participate in continuously reviewing the Process’s business and operating models to ensure efficiency; reduce wastage of resources and drive productivity by improving systems and work processes.
• Follows-up repayment/utilization of the loan and ensures end use of the loan provided for the agricultural banking customers
• Identifies early warning signals on the agricultural banking customers’ business and advises customers to improve their performances and take appropriate measures.
• Produce periodic performance reports of the agricultural banking customer (both business and loan account performance).
• Reminds agricultural banking customers, recommends appropriate and timely actions (workout) in case of irregularities of loan repayment.
Receives regularized loans from the Loan Recovery Team (LRT) and conducts regular follow-up.
#PleasShare https://t.me/OdeeffannooBeeksisaaHojii

Position 4: Associate Agricultural Banking Customers Relationship Manager

Duty Station : Head office
Core Competency
• Maintains a commitment to honesty; models social, ethical, and organizational values; firmly adheres to codes of conduct and ethical principles;
• The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner. This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
• Works effectively with and supports colleagues, fostering a positive and collaborative environment. It is about understanding the need to work together to create an environment of co-operation, trust, and mutual responsibility.
• Actively pursues technical and personal self-development on an ongoing basis; Takes advantage of learning opportunities and ongoing development (e.g., courses, observation of others, assignments, etc.)
• Giving high concern for optimal operations, making effective decisions (business) with a less possible cost, or efficiently
• Able to value communities' values, norms and beliefs and act to discharge responsibilities to obey and serve the community in which the bank operates to earn public credibility.

Functional Competency
• Knowledge of the overall strategic directions of the bank;
• Ability to develop and maintain good working relationships with internal and external partners working around agricultural transformation;
• Good Knowledge on CRM Principles;
• Broad knowledge of credit risks and banking operations;
• Ability to respond to all client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Proven knowledge of agriculture sector
• Knowledge of laws and regulations relevant to the agricultural sectors
• Knowledge of the nature of agricultural production (seasonality, business type, durability, maturity, productivity, etc.)
• Ability to understand and being committed to societal culture and norms
• Understanding of agri-business value chain financing
• Knowledge of the credit policy and procedures
• Knowledge of scanning business environment (micro and macro),
• Ability to loan monitoring and follow-up
• Analytical skill (financial and non-financial),
• Marketing skill (Direct sells, referral marketing, cross selling, up-selling, etc)
• Ability to appraise projects
• Communication skills (written, verbal, and presentation skills)
• Ability to negotiate, influence, and persuade people
Education and Experience
MA or BA degree in Agronomy, Agricultural Engineering, Cooperatives, Agricultural Economics, Horticulture, Animal Husbandry, Agri-Business Management, Seed Science and Technology, Food Science, Apiculture and other related fields plus Minimum of five years for BA or three years for MA Minimum of 1 years of experience on CRO or SCRO or equivalent post is required

Main Roles and Responsibilities
• Target potential agricultural banking customers; identify their need, recruit, establish and maintain a strong relationship with the customers
• Create awareness for agricultural banking customers on the bank’s product and services
• Mobilize resources from small holder farmers in terms of local and foreign currency
• Work closely with other stakeholders with alike mission of transforming the agricultural sector to mobilize additional resources (foreign and local)
• Advises/consults agricultural banking customer (model farmers and other small holder framers) about the credit process, types, terms, eligibility criteria, utilization, debt servicing, etc and on various banking and financial products and services offered by the bank.
• Establish new relationships for the agricultural banking customers, prepare the required credit and financial analysis as per the bank policies and procedures and provide financing service for the farmers in a manner that ensures full repayment
• Evaluate the business performance of the agricultural banking customer and recommend their loan request;
• Engage in resource tracking practices,
• Cross sell and up sell the bank products to the farming community
• Produce periodic performance reports on the resource mobilizations and utilizations;
• Creating awareness to the farming community at large on financial literacy.
• Collecting, organizing, update and mapping model farmers data to the nearby districts and branches follow up their performance;
• Understand the need of the agricultural banking customers at all level and provide the appropriate values them.
• Provide regular value-added engagement with clients via periodic business visit, meetings, consistent communication, and seminars, to ensure proper follow up of agricultural banking business
• Manage the existing loan portfolio of agricultural banking customer segment to ensure establishment of appropriate account plans, recommend credit facilities in line with the bank’s credit policy to maximize earnings while containing risks to an acceptable level.
• Understand agricultural banking business models and integrate the bank’s products and services to the business model
• Study trends and analyze competition of the market and recommend feasible new lines of business for agricultural banking sub-segment.
• Research and maintain knowledge to ensure adherence with all applicable regulatory requirements and compliance policy and procedures, and adhere to all such standards, both legal and regulatory, to avoid undue risk for the bank.
• Handle agricultural banking customers’ queries of day to day nature via telephone/fax/post/e-mail. Assist in resolving client problems within the team.
• Provide input and participate in the development and implementation of Cooperative and Agricultural Banking process strategies, policies, and procedures to achieve Coopbank’s strategic objectives.
• Participate in continuously reviewing the Process’s business and operating models to ensure efficiency; reduce wastage of resources and drive productivity by improving systems and work processes.
• Follows-up repayment/utilization of the loan and ensures end use of the loan provided for the agricultural banking customers
• Identifies early warning signals on the agricultural banking customers’ business and advises customers to improve their performances and take appropriate measures.
• Produce periodic performance reports of the agricultural banking customer (both business and loan account performance).
• Reminds agricultural banking customers, recommends appropriate and timely actions (workout) in case of irregularities of loan repayment.
Receives regularized loans from the Loan Recovery Team (LRT) and conducts regular follow-up.

#JabaadhaaDubbisaa
Position 5: Senior Information Systems (IS) Security Officer

Duty Station: Head office
Required Competencies:
• Ability to solve complex problems;
• Learning agility (self-development) attitude;
• Strong and effective communication skills;
• Strong knowledge on enterprise infrastructure (network, database, application, servers, etc) and information systems security (Cyber-security);
• Strong knowledge and experience of network infrastructures;
• Hands on experience on any of Cyber-security related solutions such as SIEM (Security Information and Event Management), Web Application Firewall (WAF), Enterprise Firewalls, IPS/IDS, etc;
• Good knowledge of various information systems security tools (both commercial and open source) used to secure and test the security of information systems;
• Ability to develop and ensure that information systems security policies, standards, procedures and guidelines are defined and enforced consistently across the Bank’s environment;
• Good knowledge of information systems security standards, regulatory, compliance and contractual requirements;
• Ability to collaborate with other stakeholders to ensure that appropriate information security controls are implemented within the Bank’s environment;
• Strong knowledge on how to perform the management, assessment, resolution, and maintenance of information systems security solutions;
• Good knowledge and hands on experience on how to define requirements for physical, logical and administrative information systems security controls;
• Strong knowledge on how to review and assess information systems security risks, threats and vulnerabilities;
• Strong knowledge of risk assessment, security testing, vulnerability management and penetration testing processes;
• Demonstrated knowledge of threats and attack vectors as well as information systems security incident response management;
• Good knowledge in report writing and documentation;
• Good knowledge on cryptography;
• Willingness to perform other related duties as required.
Education and Experience
BSc Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology or other related fields with a minimum of Six (6) years of relevant experience.

Professional information systems security (Cyber-security) related certification such as CISSP, CEH, CCNA-Security, etc. is an added advantage.

Main Roles and Responsibilities
• Design, develop, implement and manage information system security assets and components as per the Bank’s requirements;
• Define, analyze and test/validate/verify information system security requirements;
• Support information systems security development actions and regularly monitor implemented information system security controls to reduce risks and forecast future demands;
• Attend and commit to the compliance, regulatory body and internal audit requirements;
• Audit information system assets against the security requirements of the Bank, provide recommendations for any observed deviations and ensure that the required security controls are implemented;
• Assist the intended stakeholders in the identification and implementation of appropriate information system security controls to ensure uniform application of security requirements within the Bank’s environment;
• Contribute to the information systems security planning, risk assessment/management and information system security awareness creation program/training processes;
• Perform information system risk assessments on information system assets of the Bank to identify points of vulnerability and non-compliance in accordance with security requirements, policies, standards, procedures and guidelines of the Bank;
• Assess and mitigate information systems security risks in collaboration with other stakeholders;
• Ensure that the information systems security policies, standards, procedures, guidelines, security control techniques, and other countermeasures in information system environment are applied effectively across the Bank;
• Ensure the day to day operations of the information system security assets of the Bank, including verifying that security controls, technical and otherwise, are functioning as intended;
• Stay informed of latest information systems security threats, vulnerabilities, risks; and recommend the mitigation mechanisms;
• Serve as a lead mentor on all matters, technical and otherwise, involving the security of information, information system assets and related services;
• Troubleshot and solve a wide variety of information systems security issues;
• Mentor other team members on information systems security related issues;
• Develop information systems security related documentations/reports and summarize technical information for a wider audience;
• Contribute to the work environment that encourages knowledge of respect for, and development of skills to engage with those of other cultures or backgrounds;
• Contribute to the overall success of the Bank by performing all other duties and responsibilities as assigned by the supervisor.

#Position 6: Information Systems (IS) Security Officer

Duty Station: Head Office

Required Competencies:
• Learning agility (self-development) attitude;
• Strong and effective communication skills;
• Good understanding of enterprise infrastructure (network, database, application, servers, etc.) and information systems security (Cyber-security);
• Good knowledge and experience of network infrastructures;
• Good knowledge on any of Cyber-security related solutions such as SIEM (Security Information and Event Management), Web Application Firewall (WAF), Enterprise Firewalls, IPS/IDS, etc.;
• Ability to collaborate with other stakeholders to ensure that appropriate information security controls are implemented as required;
• Good knowledge on how to perform the management, assessment, resolution, and maintenance of information systems security solutions;
• Good understanding to define requirements for physical, logical and administrative information systems security controls;
• Good understanding on how to review and assess information systems security risks, threats and vulnerabilities;
• Good understanding of risk assessment, security testing, vulnerability management and penetration testing processes;
• Good knowledge of information systems security threats and attack vectors as well as information systems security incident response management;
• Good knowledge in report writing and documentation;
• Willingness to perform other related duties as required.

Education and Experience
BSc Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology or other related fields with Four (4) years of relevant experience.
Professional information systems security (Cyber-security) related certification such as CEH, CCNA-Security, etc. is an added advantage.

Main Roles and Responsibilities
• Design and manage information system security assets and components as per the Bank’s requirements;
• Contribute to the information systems risk management process;
• Monitor information system assets of the Bank and respond to any possible information systems security incidents, as required;
• Monitor the day to day operations of information system security assets of the Bank, including the verification of their functioning as intended;
• Contribute to the definition, analysis and testing of information systems security requirements;
• Regularly monitor implemented information systems security controls to reduce risks and to contribute to the future demands;
• Audit information system assets against the security requirements of the Bank and provide recommendations for any observed deviations;
• Assist the intended stakeholders in the identification and implementation of appropriate information system security controls to ensure uniform application of security requirements within the Bank’s environment;
• Contribute to the development of information systems security awareness creation program/training;
• Assist the implementation of information systems security policies, standards, procedures, guidelines, security control techniques, and other countermeasures in information system environment;
• Stay informed of latest information systems security threats, vulnerabilities, risks; and recommend the mitigation mechanisms;
• Troubleshot and solve a wide variety of information systems security issues;
• Provide support to other team members and users of the Bank on information systems security related issues;
• Develop information systems security related documentations/reports;
• Contribute to the work environment that encourages knowledge of respect for, and development of skills to engage with those of other cultures or backgrounds;
• Contribute to the overall success of the Bank by performing all other duties and responsibilities as assigned by the superv

#Position 7: Associate Information Systems (IS) Security Officer

Duty Station: Head Office

Required Competencies:
• Learning agility (self-development) attitude;
• Strong and effective communication skills;
• Basic understanding of enterprise infrastructure (network, database, application, servers, etc.) and information systems security (Cyber-security);
• Good knowledge and understanding of network infrastructures;
• Ability to manage various information system security assets;
• Good understanding and knowledge on the information systems security related concepts (i.e. risks, threats, vulnerabilities, etc.);
• Good understanding of risk assessment, security testing, vulnerability management and penetration testing processes;
• Good understanding of information systems security threats and attack vectors;
• Willingness to perform other related duties as required.
Education and Experience
BSc Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology or other related fields with Three (3) years of relevant experience.
Professional information systems security (Cyber-security) related certification such as CCNA-Security is an added advantage

Main Roles and Responsibilities
• Manage information system security assets and components as per the Bank’s requirements;
• Monitor information system assets of the Bank and respond to any possible information systems security incidents, as required;
• Monitor the day to day operations of information system security assets of the Bank;
• Assist the implementation of information systems security policies, standards, procedures, guidelines, security control techniques, and other countermeasures in information system environment;
• Stay informed of latest information systems security threats, vulnerabilities, risks; and recommend the mitigation mechanisms;
• Perform vulnerability assessments;
• Provide support to users of the Bank on information systems security related issues;
• Assist in troubleshooting and solving a wide variety of information systems security issues;
• Contribute to the work environment that encourages knowledge of respect for, and development of skills to engage with those of other cultures or backgrounds;
• Contribute to the overall success of the Bank by performing all other duties and responsibilities as assigned by the supervisor

#Position 8: Digital Lending Officer

Duty Station: Head Office

Required Competencies:
• Good understanding of Digital Transformation in the Banking Sector
• Knowledge of the credit policy, procedure, and overall strategic directions of the Bank.
• Ability to develop and maintain good working relationships with internal and external partners
• Excellent in communication and enter personal skills
• Fluent speaker in Afaan Oromo and Amharic
• Open mind and Flexible
• Positive attitude to work and change
• Strong collaboration, with ability to collaborate with teams from cross-functional disciplines
• Able to work under tight deadlines and cope under pressure
Education and Experience
• BSC degree in Computer Science/Information Technology Plus minimum of Three (3) years of experience preferably banking experience.
• Training in Digital Lending areas or Digital Bank Product (added advantage)

Main Roles and Responsibilities
• Ensure clients are well informed on bank’s product and services
• Enroll MSMEs on the bank’s digital lending and other digital channels
• Gives orientation and demonstration on the platform for the targeted group
• Supports the online loan application process, answering client questions and assisting in obtaining documentation necessary to underwrite loan requests.
• Assists in obtaining items necessary for uploading of loan documents and assists with coordinating the closing of the loan
• Specializes in loan product knowledge to provide support to clients, especially consumer loan products and services.
• Responds to client inquiries regarding details of loan types offered, loan rate questions.
• Assists clients with completing loan applications both over the web and by phone.
• Cross sells relevant products and services
• In case of platform failure/ technical malfunction take any remedial action
• Work on upgrading and further improvement of the digital lending system
• Working with the product development unit under the guidance of the Director MSME Banking, establish new lines of digital products.
• Monitors and follows periodic loan repayments on the system
• Identify potential issues and proactively ensure the highest levels of systems availability and operation
• Takes necessary actions in order to ensure that the defined KPI’s are reached
• Compiling and keeping of customer loan file
• Prepare various reports as deemed necessary

#Position 9: Debt Collector Officer

Duty Station: Head Office

Required Competencies:
• Good understanding of Digital Transformation in the banking industry
• Persuasive and strong negotiation skills
• Knowledge of the credit policy, procedure, and overall strategic directions of the Bank.
• Ability to develop and maintain good working relationships with internal and external partners
• Excellent in communication and enter personal skills
• Fluent speaker in Afaan Oromo and Amharic
• Able to communicate effectively
• Easily able to handle customer compliant and able to deal with difficult customers
• Positive attitude to work and change
• Strong collaboration ethic, with ability to collaborate with teams from cross-functional disciplines.
• Able to work under tight deadlines and work under pressure.
Education and Experience
An undergraduate degree in Computer Science, Information Technology or related field plus A minimum of Three (3) years of experience preferably banking experience.
Training in Digital Lending areas (added advantage)

Main Roles and Responsibilities
• Monitoring assigned accounts to identify outstanding debts
• Planning and implementing a course of action to recover outstanding payments
• Finding, locating, and contacting debtors to make inquiries on their payment status
• Negotiating pay for deadlines or payment plans
• Overseeing, handling, and answering questions or complaints
• Strictly adhering by requirements when legal action is inevitable
• Negotiating for a settlement in which the customer pays a percentage of the debt to clear it from collections
• Work cooperatively with customer to develop, recommend, and enact payment plans to get rid of the debt, which are manageable for the customer, to prevent the account from falling into delinquency
• Keeping and maintaining collection records with the use of relevant materials or software such as MS Office, MS Excel
• Track and locate debtors through the necessary means to begin the recovery process
• Provide technical support on unsecured digital lending remotely
• Provides alternative payment solution for customer unable to make their repayment on time
• Application of necessary penalty fees and informing the customer accordingly
• Takes necessary tasks and actions in order to ensure that the defined KPI’s are reached
• Operates the day-to-day operation of loan collection on the platform under his/her domain
• Preparation of the necessary reports as deemed as necessary

#Position 10: Marketing Expert

Duty Station: Head Office

Leadership skills
• Setting strategic goals
• Motivating employees to perform well
• Mentoring less experienced team members
• Delegating tasks to other employees
Technical skills
• Optimizing content for search engines using keywords
• Writing and sending mass emails and communications
• Creating and editing spreadsheets and digital schedules
• Evaluating and editing websites and social media profiles
Organizational skills
• Coordinating events and meetings
• Recording and filing information and documents
• Creating strategic schedules for major projects
• Helping team members to finish assignments on time

Communication skills
• Collaborating with his/ her team to make decisions
• Developing rapport with clients and customers
• Listening to and addressing feedback and criticism
• Writing press releases or quarterly summaries

Creative skills
• Brainstorming ideas with graphic designers and artists
• Evaluating the aesthetic appeal of marketing materials
• Devising creative methods for promoting and distributing products
• Planning and executing promotional events and activities

Education and Experience
BA degree in Economics, Management, Accounting and other business-related fields plus five years of banking related experience

Main Roles and Responsibilities
• Initiating, organizing and managing marketing campaigns and roadshows.
• Managing the bank’s outdoor marketing efforts
• Coordinating with the advertising agencies and following up the tasks related with TVC and Radio ads,
• Conducting market research to identify customer trends, competitor banks’ offerings and demographic data.
• Discovering effective marketing and promotional channels, including media platforms to be used to relay product messages to customers.
• Investigating the performance of the bank’s marketing campaigns and strategies through evaluating key performance metrics.
• Creating goals and objectives in order to approach customers through appropriate marketing channels.
• Researching and analyzing variety of marketing information, including market trends, competitor offerings, product specifications, and demographic data,
• Presents findings to marketing teams to help guide the direction and activities of the department,
• Prepare different promotional items for the identified marketing campaign,
• Provides expert direction and insight to marketing staff members throughout each project or campaign,
• Acts as a go-to resource for up-to-date, accurate research and market information,
• Tracks marketing strategy results closely and creates detailed reports with data analysis and other feedback,
• Reports findings and results to upper management.

#Position 11: Research and Development Expert

Duty Station: Head Office

Core Competencies
• Ability to function effectively in team situations both within and across the strategic business units and external stakeholders to achieve the strategic intents of the bank;
• Ability to experiment more, seek feedback to learn and improve, and develop new effective behavior in the face of new experiences;
• Ability to strategically and systematically identify and analyze customer-centric new opportunities to build a great customer experience;
• Ability to consistently achieve results, even under tough circumstances;

Functional Competency
• Knowledge of global and industry perspectives (i.e., far and near external environment);
• Proven ability to undertake research projects, to draw policy implications and propose options;
• Ability to develop various innovative banking products and services;
• Detailed knowledge of research principles, analytics, advanced statistical tools and tests and other research methods;
• Excellent research report writing, forecasting, analytical and reasoning skills;
• Ability to see the big picture (strategic thinking and growth mindset);
• Excellent communication and presentation skills;
• Knowledge of banking business;
• Networking and influencing skills;
• Attention to details
Education and Experience
BA degree in Economics, Management, Accounting and other business-related fields plus five years of banking related experience

Main Roles and Responsibilities
• Leading research projects conducted by the bank,
• Produce different kinds of research studies using scientific research methodologies,
• Developing different kinds of initiatives that benefits the bank,
• Participation on different projects as deemed necessary,
• Using statistical tools to infer policy implications, and way forwards,
• Engagement on each step of the research process,
• Preparing periodic reports,

#Position 12: Associate Communication Officer

Duty Station: Head Office

Core Competencies
• Qualifications in communications, public relations or similar discipline or sound and extensive experience in a similar role.
• Ability to plan, schedule and prioritize work under pressure and meet conflicting deadlines.
• Excellent oral and written communication skills in Afaan Oromoo, Amharic and English and an ability to communicate complex information simply and clearly.
• Highly developed writing skills and experience preparing content for internal, external and digital audiences through a range of communications channels including advertisements, websites, social media, newsletters and videos.
• Initiative and a creative approach to solving problems.
• Knowledge and understanding of the economic, political and social issues relating to the local government environment.
• Demonstrated networking skills and an ability to build relationships with various stakeholders.
• Experience in planning, developing and delivering communications and marketing plans, campaigns and strategies.

Education and Experience
BA degree in Economics, Management, Accounting and other business-related fields plus one years of banking related experience

Main Roles and Responsibilities
• Develop, write and edit marketing and communications materials, including press releases and social media content
• Communicate with members of print, radio and television media to maximize featuring and exposure in various types of media platforms
• Manage social media communications,
• Build and maintain relationships with journalists, bloggers, vendors, business partners and customer audiences
• Ensure all communication and marketing materials aligns with brand’s identity and message, assist with marketing campaigns as and when required
• Respond to media inquiries and perform media outreach to achieve brand placement in publications
• Develop internal publications such as newsletters, releases, email announcements, reports, video etc.

#Position 13: Customer Service officer (call center)

Duty Station: Head Office

Required Competency
• The ability to discover the needs of customers and strive to deliver services and products to meet these needs and deliver high quality services within the available resources.
• Strong phone and verbal communication skills along with active listening
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Knowledge of management principles and familiarity with company products, services, and policies.
• Strong coaching and leadership skills, ability to motivate employees.
• Solid knowledge of online customer engagement platforms and channels.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.
• Positive attitude to work and change.
• Strong collaboration ethic, with ability to collaborate with teams from cross-functional disciplines.
• Decisiveness and attention to detail

Qualification & Experience:
MA/BA degree in Accounting, Economics, Management and other Business related fields and Minimum of One years related banking experience

Main Roles and Responsibilities
• Delivering a comprehensive service to enquiring customers
• Manage and monitor all activities of a call center on a daily basis.
• Ensure customer inquiries are answered promptly.
• Assist and support call center staff in handling customer traffic.
• Schedule and monitor all call center activities.
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Report on customer feedback
• Complete call logs and reports
• Manage & update customer databases
• Follow-up on customer calls
• Boost customer loyalty by offering a proper experience over the phone
• Process orders, forms, and applications
• Route calls to other team members whenever needed
• Make relevant notes from customer interactions
• Identify any issues that customers might be struggling with.
#NamootaafQoodaa_NamniiTokkooNama 1o #invitehagodhu fedhasaan
https://t.me/OdeeffannooBeeksisaaHojii

#Position 14: Senior Call Center Management Officer

Duty Station: Head Office

Required Competency
• The ability to discover the needs of customers and strive to deliver services and products to meet these needs and deliver high quality services within the available resources.
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Knowledge of management principles and familiarity with company products, services, and policies.
• Strong coaching and leadership skills, ability to motivate employees.
• Solid knowledge of online customer engagement platforms and channels.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.
• Positive attitude to work and change.
• Strong collaboration ethic, with ability to collaborate with teams from cross-functional disciplines.
• Decisiveness and attention to detail.
Qualification & Experience:
MA/BA degree in Accounting, Economics, Management and other Business related fields and Minimum of four years related banking experience for BA or three years for MA.

Main Roles and Responsibilities
• Delivering a comprehensive service to enquiring customers
• Manage and monitor all activities of a call center on a daily basis.
• Ensure customer inquiries are answered promptly.
• Assist and support call center staff in handling customer traffic.
• Schedule and monitor all call center activities.
• Hiring, training, coaching, and leading call center representatives as they provide support for customers.
• Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
• Leading team meetings, asking questions to better understand the calls
• manage the daily running of the call center, including sourcing equipment, effective resource planning and applying call center strategies and operations
• undertake needs assessments, performance reviews and cost/benefit analyses
• set/meet performance targets for speed, efficiency, sales and quality
• ensure all relevant communications and data are updated and recorded
• advise clients on products and services available
• liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues
• maintain up-to-date knowledge of industry developments and involvement in networks
• monitor random calls to improve quality, minimize errors and track operative performance
• review the performance of staff, identify training needs and plan training sessions
• record statistics, user rates and the performance levels of the center
• prepare reports on these statistics, rates and performance levels
• handle the most complex customer complaints or enquiries organize shift patterns and the number of staff required to meet demand
• coach, motivate and retain staff

#Position 15: Customer Experience & Compliance Handling Officer

Duty Station: Head office

Required Competency
• Knowledge of research principles, practice and methods
• Experience in research and mapping survey
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Knowledge of management principles and familiarity with company products, services, and policies.
• Strong coaching and leadership skills, ability to motivate employees.
• Solid knowledge of online customer engagement platforms and channels.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.
• Positive attitude to work and change.
• Strong collaboration ethic, with ability to collaborate with teams from cross-functional disciplines.
• Decisiveness and attention to detail

Qualification & Experience:
MA/BA degree in Accounting, Economics, Management, Public Administration and other Business related fields and Minimum of three years related banking experience for BA or two years for MA.

Main Roles and Responsibilities
• Delivering a comprehensive service to enquiring customers
• Compile reports on overall customer satisfaction
• Work with senior customer experience and compliant handling to ensure proper customer service is being delivered
• Resolve customer complaints via phone, email, mail or social media
• Sample telephone surveys of people who have used our services and report on the findings of these.
• Delivering a comprehensive service to enquiring customers
• Tracking customer experiences across online and offline channels, devices, and touchpoints
• Carry out telephone surveys of complainants and to assess complainants’ satisfaction with how their complaint was handled and to identify any learning.
• Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Carry out telephone surveys of complainants and to assess complainants’ satisfaction with how their complaint was handled and to identify any learning
• Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members.
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports
• Documenting processes and logging technical issues, as well as customer compliments and complaints
#Namoota10 invite godhaa

#Position 16: Senior Customer Experience & Compliance Handling Officer

Duty Station: Head Office

Required Competency
• Knowledge of research principles, practice and methods
• Experience in research and mapping survey
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Knowledge of management principles and familiarity with company products, services, and policies.
• Strong coaching and leadership skills, ability to motivate employees.
• Solid knowledge of online customer engagement platforms and channels.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.
• Positive attitude to work and change.
• Strong collaboration ethic, with ability to collaborate with teams from cross-functional disciplines.
• Decisiveness and attention to detail.
Qualification & Experience
MA/BA degree in Accounting, Economics, Management, Public Administration and other Business related fields and Minimum of four years related banking experience for BA or three years for MA.

Main Roles and Responsibilities
• Delivering a comprehensive service to enquiring customers
• Sample telephone surveys of people who have used our services and report on the findings of these.
• Delivering a comprehensive service to enquiring customers
• Tracking customer experiences across online and offline channels, devices, and touch points
• Carry out telephone surveys of complainants and to assess complainants’ satisfaction with how their complaint was handled and to identify any learning.
• Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Carry out telephone surveys of complainants and to assess complainants’ satisfaction with how their complaint was handled and to identify any learning
• Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members.
• Handle mystery shopping by using check lists
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports
• Documenting processes and logging technical issues, as well as customer compliments and complaints

@sirriittiHordofaaMilkaahaa
@WaliifQoodaa
For all the above positions:
Salary and Benefits: As per the Bank’s salary scale and benefits scheme
Terms of employment: Permanent after probationary period
Registration Deadline: October 30, 2021
Place of Registration: HCM located on Bole Road, Dembel City Center 4th Floor (Kindly use lift No 6)

*Only those who fulfill the minimum requirements and shortlisted candidates will be contacted

Only interested applicants who fulfill the required knowledge, skill, abilities and other attributes should submit their CVs in person along with required credentials. Proven proficiency in Afaan Oromo, Amharic and English languages are desirable.
https://t.me/OdeeffannooBeeksisaaHojii
#InviteNamootaGochuunDirqamaJaalalaaObbolummaaBahaaGalatoomaa

#NewJobVacancy_GitootaHojiiBanaa Vacant Position For Fresh Graduates & Experienced ||

🎴St. Peter’s Specialized Hospital🎴

▪️ Number Of Positions: 73 Total Positions; 54 Position With 0 Years Experience and 19
Positions With Experience.


▪️Profession: Accounting , Biomedical Engineering , Business Management , Computer Science , Construction Technology and
Management , Economics , Electrician , Health Science , Histiot Technologist , Information Technology , International Relations , Law ,
Management Information System (MIS) , Management , Medical Laboratory Science ,
Medical Radiology , Midwife Nurse , Optometrist ,Pharmacist , Physiotherapy , Plumber , Political science , Psychology , Public Administration , Record Management , Secretary , Sociology , Software Engineering , Statistics , Supplies Management , Wood Work , Office Administration.

🔺Deadline: October 29, 2021

💦How To Apply Online#liinkiiBanuunApplyGodhaa
👇👇👇
https://bit.ly/3pyrGzh
https://t.me/OdeeffannooBeeksisaaHojii