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About the job
POSITION TYPE


Full time


ABOUT THE TEAM


PrepShala is an impact-focused startup. Their products include Engrezi.com, a platform focused on providing an opportunity to kids across tier 2+ cities in India with a chance to learn English as a language and as a skill. The company has seen remarkable growth in the past year and has penetrated over 4 states and over 15 cities.


HIRING REQUIREMENTS


We are looking for an Analyst to handle inbound/outbound calls with customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.


Basic Requirements


• Bachelor's degree or above

• Good knowledge of CRM practices and systems.

• Customer oriented attitude with professionalism.

• Strong multitasking, time management, and target achieving skills.

• Excellent communication and listening skills with good command over English and Hindi language.


Responsibility


• Handle many inbound and outbound calls to customers and clients.

• Identify the needs of customers, resolve issues and provide solutions.

• Upsell other products wherever possible.

• Ensure you follow the customer service script provided by the company for uniformity.

• Also, be well read on company policies and the website for FAQs or policy related answers.

• Maintain good customer relations.

• Meet personal targets and work towards meeting team targets.

• Maintain records of the conversations with the customer and analyse the data.

• Write and submit timely reports on performance, targets and customer queries.


Salary Range: 20k - 25k CTC


Location: South Delhi (Vasant Kunj)

Send Resume/CV on whatsapp
8126666472