Hello Nazmul,

Thank you for reaching out to us.

Please be advised that your "fbexpertHimu" account was closed for submitting an unacceptable ID card during the verification process.

Kindly take note of the necessary identification documents that are accepted by the site:

a) Smart card
b) passport
c) Driving License

We're afraid the national ID card does not qualify on this list. Sending the same ID will lead to your account's permanent closure if you resubmit it on your KYC verification request.

Please notify us if you've fully understood this advisory, and you've procured any of the verification documents accepted by the site.

Once we receive your notification, your case will be escalated to the appropriate department that will re-evaluate it, and handle your account's possible reopening and reinstatement.

We'll wait for your reply. Thanks again.

Dear concern,

This is Nazmul Hossain. I tried to verify my NID but unfortunately failed. In Bangladesh, smart card hasn’t been given to all yet. Authorities in each sector still accept NID. Like opening bank account, Covid vaccine registration, and even for passport.

I am attaching my NID here, and the unavailability of smart card for me too. I can submit my student ID card as well. Smart card, for my age group,will take time. Please reconsider my application.

Regards,
MD. Nazmul Hossain