🚨 Issue with Gojek hotline
Dear driver-partners, our hotline is temporarily down due to a technical issue. Meanwhile, please do not hesitate to write in to us via in-app or email us at drivercare.sg@go-jek.com. We will update again once this is resolved. Thank you for your patience.
Dear driver-partners, our hotline is temporarily down due to a technical issue. Meanwhile, please do not hesitate to write in to us via in-app or email us at drivercare.sg@go-jek.com. We will update again once this is resolved. Thank you for your patience.
🚨 Issues with in-app chat/call function
Some drivers have reported an issue with the in-app chat and call function. Pls bear with us while we look into it. We'll keep you posted once the issue is resolved.
Some drivers have reported an issue with the in-app chat and call function. Pls bear with us while we look into it. We'll keep you posted once the issue is resolved.
👍 All-new: System cancelation within the Driver app
As an added protection for you, we have allowed driver-partners to request for 7 cancelations per week without affecting their performance. That means you can focus on driving and hitting your incentive targets!
What’s new?
You can now request for a system cancelation within the Driver app without having to call in, limited to 7 system cancelations per week that would not affect your performance (starting every Monday 12:00AM to Sunday 11:59PM).
🔎 Here’s a step-by-step guide on how to submit your cancelation request through the app: gjk.sg/cancel-order
As an added protection for you, we have allowed driver-partners to request for 7 cancelations per week without affecting their performance. That means you can focus on driving and hitting your incentive targets!
What’s new?
You can now request for a system cancelation within the Driver app without having to call in, limited to 7 system cancelations per week that would not affect your performance (starting every Monday 12:00AM to Sunday 11:59PM).
🔎 Here’s a step-by-step guide on how to submit your cancelation request through the app: gjk.sg/cancel-order
👍 Update: In-app function
Our in-app chat function are back up and running. Thank you for your patience! Drive safe!
Our in-app chat function are back up and running. Thank you for your patience! Drive safe!
👍 Gojek hotline
Dear driver-partners, the issue with our hotline has been fixed. Thank you for your patience. Happy driving!
Dear driver-partners, the issue with our hotline has been fixed. Thank you for your patience. Happy driving!
🚨 Gojek hotline unavailable on 18 Mar (01:00AM to 08:00AM)
Dear driver-partners, do note that Gojek hotline will be temporarily unavailable on 18 March 2020, 01:00AM– 08:00AM due to system maintenance. Meanwhile, please do not hesitate to write in to us via in-app or email us at drivercare.sg@go-jek.com. Thank you for your patience.
Dear driver-partners, do note that Gojek hotline will be temporarily unavailable on 18 March 2020, 01:00AM– 08:00AM due to system maintenance. Meanwhile, please do not hesitate to write in to us via in-app or email us at drivercare.sg@go-jek.com. Thank you for your patience.
☎️ Changes in Gojek hotline operating hours (8AM – 7PM)
Dear driver-partners,
In view of the developing COVID-19 situation globally, there will be limited services rendered for our phone support.
We will be operating from 8AM to 7PM daily and will only be handling accidents and time-sensitive cases for the time being. As we are unable to staff our contact centre at full strength, you may experience an increase in waiting and response time for our support.
Thank you for your patience and we apologize for any inconvenience caused.
For any other enquiries, you can contact us via our in-app support or email us at drivercare.sg@go-jek.com.
Dear driver-partners,
In view of the developing COVID-19 situation globally, there will be limited services rendered for our phone support.
We will be operating from 8AM to 7PM daily and will only be handling accidents and time-sensitive cases for the time being. As we are unable to staff our contact centre at full strength, you may experience an increase in waiting and response time for our support.
Thank you for your patience and we apologize for any inconvenience caused.
For any other enquiries, you can contact us via our in-app support or email us at drivercare.sg@go-jek.com.
⛔ GoHub & GoHub Express will be closed until further notice
Dear driver-partners,
GoHub @ Sin Ming & GoHub Express @ Carros will be temporarily closed until further notice. This closure is for us to implement relevant measures for our Business Continuity Plan (BCP) in view of the evolving COVID-19 situation globally.
We apologize for any inconvenience caused and thank you for your understanding during this period.
For any support matters, you can:
☎️ Call us at our hotline
📧 Email us at drivercare.sg@go-jek.com
Dear driver-partners,
GoHub @ Sin Ming & GoHub Express @ Carros will be temporarily closed until further notice. This closure is for us to implement relevant measures for our Business Continuity Plan (BCP) in view of the evolving COVID-19 situation globally.
We apologize for any inconvenience caused and thank you for your understanding during this period.
For any support matters, you can:
☎️ Call us at our hotline
+65 3135 3135 (8AM - 7PM) or📧 Email us at drivercare.sg@go-jek.com
🚨 Withdrawals unavailable on 22 Mar (2AM to 4AM)
Hi driver-partners, do note that withdrawals will be temporarily unavailable on Sunday, 22 March 2020, 2AM – 4AM due to system maintenance.
Trip requests & other functions remain unaffected.
Hi driver-partners, do note that withdrawals will be temporarily unavailable on Sunday, 22 March 2020, 2AM – 4AM due to system maintenance.
Trip requests & other functions remain unaffected.
⚠️GoHub Operating Hours from Wed 25 Mar
Dear driver-partners,
GoHub @ Sin Ming will commence operations from Wednesday, 25 March to support enquiries relating to app, payments, and incentives. We will not be taking walk-ins; this is strictly by appointment only.
We have made the decision to limit the services offered* until further notice. Our priority remains to safeguard the health and wellbeing of driver-partners and our frontline experts, as we put in place social distancing measures to limit the number of visitors at GoHub.
💁🏽♂ Need help at GoHub?
Please book an appointment at gjk.sg/gohubappt. Note that driver-partners without an appointment will be turned away.
Should you wish to return an item left by a customer, you can do so without booking an appointment.
*Services Available
✅ App-related enquiries
✅ Payments and incentive disputes
GoHub Operating Hours (Monday to Friday)
⏰ 10AM to 12PM
⏰ 1PM to 6PM
For any other enquiries, please email us at drivercare.sg@go-jek.com....
Dear driver-partners,
GoHub @ Sin Ming will commence operations from Wednesday, 25 March to support enquiries relating to app, payments, and incentives. We will not be taking walk-ins; this is strictly by appointment only.
We have made the decision to limit the services offered* until further notice. Our priority remains to safeguard the health and wellbeing of driver-partners and our frontline experts, as we put in place social distancing measures to limit the number of visitors at GoHub.
💁🏽♂ Need help at GoHub?
Please book an appointment at gjk.sg/gohubappt. Note that driver-partners without an appointment will be turned away.
Should you wish to return an item left by a customer, you can do so without booking an appointment.
*Services Available
✅ App-related enquiries
✅ Payments and incentive disputes
GoHub Operating Hours (Monday to Friday)
⏰ 10AM to 12PM
⏰ 1PM to 6PM
For any other enquiries, please email us at drivercare.sg@go-jek.com....
Qing Ming pick-up/ drop-off points (26 Mar - 19 Apr)
Hi driver-partners, to facilitate traffic during this Qing Ming period, there are new designated pick-up and drop-off points at Choa Chu Kang Cemetery & Columbarium as well as Mandai Crematorium & Columbarium Complex.
Take note of the changes below to locate your customers easily!
Choa Chu Kang Chinese Cemetery & Columbarium
📍Pick-up points:
🔘Carpark, near CCK Cemetery Chapel
🔘Temporary Carpark, near CCK Cemetery Office
🔘Carpark A, near Pusara Aman Mosque
🔘Carpark B
🔘Carpark C, near Kiosk
🔘Carpark D
Mandai Crematorium & Columbarium Complex
📍Pick-up points:
🔘Near entrance of construction site
Do take note that these pick-up and drop-off points are live from 26 March to 19 April.
🔎 Details here: gjk.sg/qingming2020
Hi driver-partners, to facilitate traffic during this Qing Ming period, there are new designated pick-up and drop-off points at Choa Chu Kang Cemetery & Columbarium as well as Mandai Crematorium & Columbarium Complex.
Take note of the changes below to locate your customers easily!
Choa Chu Kang Chinese Cemetery & Columbarium
📍Pick-up points:
🔘Carpark, near CCK Cemetery Chapel
🔘Temporary Carpark, near CCK Cemetery Office
🔘Carpark A, near Pusara Aman Mosque
🔘Carpark B
🔘Carpark C, near Kiosk
🔘Carpark D
Mandai Crematorium & Columbarium Complex
📍Pick-up points:
🔘Near entrance of construction site
Do take note that these pick-up and drop-off points are live from 26 March to 19 April.
🔎 Details here: gjk.sg/qingming2020
Combat COVID-19: Win $100 grocery vouchers! 🛒
How much do you actually know about keeping the virus at bay to protect yourself and your loved ones?
Participate in this pop quiz in between your breaks by Sunday, 29 March, 11:59PM, for a chance to be one of the 3 lucky winners to walk away with $100 worth of grocery vouchers!
In the meantime, please stay safe and healthy – we’ll get through this together.
✏️ Take quiz here: gjk.sg/combatcovid
How much do you actually know about keeping the virus at bay to protect yourself and your loved ones?
Participate in this pop quiz in between your breaks by Sunday, 29 March, 11:59PM, for a chance to be one of the 3 lucky winners to walk away with $100 worth of grocery vouchers!
In the meantime, please stay safe and healthy – we’ll get through this together.
✏️ Take quiz here: gjk.sg/combatcovid
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⏰ Time for a stretch break! 🏃 Exercise #8: Diagonal Trunk Rotation
Continue to engage in simple stretch exercises daily to improve your overall physical and mental wellness!
Sitting for long periods of time as your drive minimizes the rotational movement ability of your body. This may cause postural stiffness, resulting in your body not being able to effectively engage in everyday tasks.
To reduce the risk, try this simple exercise in between breaks – the diagonal trunk rotation.
Instructions
1⃣ Start in a standing position and lift your hands to the top left of your head.
2⃣ Wind down like a spring by rotating your upper torso to the right, keep your lower body square to the front while getting into a half squat position.
3⃣ Return to original position.
4⃣ Switch sides once you have completed on one side.
5⃣ Complete 2 sets of 10-15 reps.
The more active you are, the more energy you will have throughout the day!
🔎 Learn a simple habit you can embark on today: gjk.sg/stressmanagement...
Continue to engage in simple stretch exercises daily to improve your overall physical and mental wellness!
Sitting for long periods of time as your drive minimizes the rotational movement ability of your body. This may cause postural stiffness, resulting in your body not being able to effectively engage in everyday tasks.
To reduce the risk, try this simple exercise in between breaks – the diagonal trunk rotation.
Instructions
1⃣ Start in a standing position and lift your hands to the top left of your head.
2⃣ Wind down like a spring by rotating your upper torso to the right, keep your lower body square to the front while getting into a half squat position.
3⃣ Return to original position.
4⃣ Switch sides once you have completed on one side.
5⃣ Complete 2 sets of 10-15 reps.
The more active you are, the more energy you will have throughout the day!
🔎 Learn a simple habit you can embark on today: gjk.sg/stressmanagement...
🥳 Winners of the Combat COVID-19 quiz
Thank you for participating in our pop quiz to combat COVID-19 together! The average score of all driver-partners who participated was 4.79 / 5 points – well done.
Congrats to the lucky winners of $100 grocery vouchers each! We will be contacting you separately on your prize collection.
Give us a thumbs up 👍🏼 if you would like more of such initiatives, and tell us if these were helpful reminders to keep you and your loved ones safe during this period!
Thank you for participating in our pop quiz to combat COVID-19 together! The average score of all driver-partners who participated was 4.79 / 5 points – well done.
Congrats to the lucky winners of $100 grocery vouchers each! We will be contacting you separately on your prize collection.
Give us a thumbs up 👍🏼 if you would like more of such initiatives, and tell us if these were helpful reminders to keep you and your loved ones safe during this period!
🥳 Celebrating the month of March with you and your family
📹 Video pranks
This month, Gojek invited you to share a video of you pranking your loved ones in the spirit of celebrating family and bonding over harmless fun and laughter. We gave out big prizes in the form of a Nintendo Switch, card games, and Popular vouchers for the best submissions!
😷 Combat COVID-19 quiz
On top of this, we also launched a Telegram-exclusive quiz – Combat COVID-19 - where winners got to walk away with $100 grocery vouchers for themselves and their family. It was a test of knowledge on best practices to keep the virus at bay – keeping you and your loved ones safe and protected.
🔎 Read here for more on what went on: gjk.sg/march-happenings
📹 Video pranks
This month, Gojek invited you to share a video of you pranking your loved ones in the spirit of celebrating family and bonding over harmless fun and laughter. We gave out big prizes in the form of a Nintendo Switch, card games, and Popular vouchers for the best submissions!
😷 Combat COVID-19 quiz
On top of this, we also launched a Telegram-exclusive quiz – Combat COVID-19 - where winners got to walk away with $100 grocery vouchers for themselves and their family. It was a test of knowledge on best practices to keep the virus at bay – keeping you and your loved ones safe and protected.
🔎 Read here for more on what went on: gjk.sg/march-happenings
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Celebrating GoalBetter’s 1st year
We’ve reached our 1-year milestone on GoalBetter – Gojek’s driver-partner benefits program!
Over the past year, we’ve helped our GoalBetter members achieve $5 million in savings on fuel, and over $15 million in total sum assured from loss of earnings.
🎉 Celebrating GoalBetter’s Anniversary
☑️ From 3 Apr: GoalBetter members can redeem a free DA Care kit when they log into the DA app. While stocks last!
☑️ From 7 to 10 Apr: Participate in a special GoalBetter quiz – over $2,000 worth of fuel vouchers to be won!
😷👍🏽 Enhanced protection during COVID-19
We remain committed to reducing your daily operational costs, no matter the season. To better support you, we are protecting the current GoalBetter status for all driver-partners for this new cycle and rewarding those who upgraded their tier status.
We’re also bringing you upgraded GoalBetter perks in Q2, as well as an all-new GoalBetter program in Q3!
🔎 Read more: gjk.sg/goalbetter1yr
We’ve reached our 1-year milestone on GoalBetter – Gojek’s driver-partner benefits program!
Over the past year, we’ve helped our GoalBetter members achieve $5 million in savings on fuel, and over $15 million in total sum assured from loss of earnings.
🎉 Celebrating GoalBetter’s Anniversary
☑️ From 3 Apr: GoalBetter members can redeem a free DA Care kit when they log into the DA app. While stocks last!
☑️ From 7 to 10 Apr: Participate in a special GoalBetter quiz – over $2,000 worth of fuel vouchers to be won!
😷👍🏽 Enhanced protection during COVID-19
We remain committed to reducing your daily operational costs, no matter the season. To better support you, we are protecting the current GoalBetter status for all driver-partners for this new cycle and rewarding those who upgraded their tier status.
We’re also bringing you upgraded GoalBetter perks in Q2, as well as an all-new GoalBetter program in Q3!
🔎 Read more: gjk.sg/goalbetter1yr
🚨 Issue with vehicle plate details on driver app
Some driver-partners have reported that their vehicle plate cannot be seen in the driver app. Fret not – the view from the customer app is unaffected. We’re looking into it and will keep you updated. Thank you for your patience!
Some driver-partners have reported that their vehicle plate cannot be seen in the driver app. Fret not – the view from the customer app is unaffected. We’re looking into it and will keep you updated. Thank you for your patience!
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⏰ Time for a stretch break! 🏃 Exercise #9: Good Morning
Good morning, driver-partners!
No matter the season, engaging in simple stretch exercises daily is important for your overall well-being!
You may feel that your lower back muscles and hamstring (back of thigh) muscles are often strained from sitting in the car seat for prolonged periods of time.
Help to increase blood flow to your muscles and also give them a good stretch with this simple “Good Morning” exercise!
Instructions
1⃣ Stand up straight and drop your upper body slowly until you reach 90 degrees. Keep your back and legs as straight as possible.
2⃣ Slowly straighten your body back to a standing position.
3⃣ Complete 10 – 15 reps.
Based on expert’s recommendation, an average person should engage in at least 150 minutes of moderate to vigorous physical activity per week!
🔎 Read more: gjk.sg/exercisemore
Good morning, driver-partners!
No matter the season, engaging in simple stretch exercises daily is important for your overall well-being!
You may feel that your lower back muscles and hamstring (back of thigh) muscles are often strained from sitting in the car seat for prolonged periods of time.
Help to increase blood flow to your muscles and also give them a good stretch with this simple “Good Morning” exercise!
Instructions
1⃣ Stand up straight and drop your upper body slowly until you reach 90 degrees. Keep your back and legs as straight as possible.
2⃣ Slowly straighten your body back to a standing position.
3⃣ Complete 10 – 15 reps.
Based on expert’s recommendation, an average person should engage in at least 150 minutes of moderate to vigorous physical activity per week!
🔎 Read more: gjk.sg/exercisemore