Enhancing reliability and service quality for a better Gojek
As part of Gojek’s long-term commitment to create a better ride-hailing experience, we will be introducing new initiatives and product enhancements in the coming months!
🤔 What does this mean?
Look forward to more perks aimed at lowering your everyday operational costs, supported by the implementation of a platform fee from 9 March 2020 - a $0.70 flat fee applied on every trip (paid by customers) that will go directly towards initiatives designed to improve the experience for both you and our customers.
You can also expect multi-destination rides and a service quality program to encourage safer and more pleasant rides!
⛽️💲+1% fuel rebates for you
To help lower your driving costs during this period, driver-partners on GoalBetter will enjoy an additional 1% in fuel rebates from Gojek when they visit any Esso petrol kiosk from 2 to 29 March.
🔎 Read more: gjk.sg/bettergojek
As part of Gojek’s long-term commitment to create a better ride-hailing experience, we will be introducing new initiatives and product enhancements in the coming months!
🤔 What does this mean?
Look forward to more perks aimed at lowering your everyday operational costs, supported by the implementation of a platform fee from 9 March 2020 - a $0.70 flat fee applied on every trip (paid by customers) that will go directly towards initiatives designed to improve the experience for both you and our customers.
You can also expect multi-destination rides and a service quality program to encourage safer and more pleasant rides!
⛽️💲+1% fuel rebates for you
To help lower your driving costs during this period, driver-partners on GoalBetter will enjoy an additional 1% in fuel rebates from Gojek when they visit any Esso petrol kiosk from 2 to 29 March.
🔎 Read more: gjk.sg/bettergojek
⚠️ GoHub & GoHub Express closure (Wed, 4 Mar)
Dear driver-partners,
GoHub @ Sin Ming & GoHub Express @ Carros will be temporarily closed for a day on Wednesday, 4 March 2020. This closure is for us to implement relevant measures for our Business Continuity Plan (BCP) in view of the COVID-19 situation.
GoHub will resume normal operations from Thursday, 5 March onwards.
For any support matters, you can still contact us at our 24-hour hotline
Dear driver-partners,
GoHub @ Sin Ming & GoHub Express @ Carros will be temporarily closed for a day on Wednesday, 4 March 2020. This closure is for us to implement relevant measures for our Business Continuity Plan (BCP) in view of the COVID-19 situation.
GoHub will resume normal operations from Thursday, 5 March onwards.
For any support matters, you can still contact us at our 24-hour hotline
+65 3135 3135 or email us at drivercare.sg@go-jek.com.📝 Tax Filing Season
It’s the time of the year for you to file your tax returns!
You must e-file your tax returns for earnings from 1 January – 31 December 2019 by 18 April 2020.
Be sure to do your taxes by the deadline to avoid any late penalties.
Not sure where to begin or how to get started? Not to worry – we’ve prepared some FAQs for you to ensure proper filing.
🔎 FAQs here: gjk.sg/tax-filing
It’s the time of the year for you to file your tax returns!
You must e-file your tax returns for earnings from 1 January – 31 December 2019 by 18 April 2020.
Be sure to do your taxes by the deadline to avoid any late penalties.
Not sure where to begin or how to get started? Not to worry – we’ve prepared some FAQs for you to ensure proper filing.
🔎 FAQs here: gjk.sg/tax-filing
⚠ Withdrawals unavailable on 6 Mar (2AM to 4AM)
Hi driver-partners, do note that withdrawals will be temporarily unavailable on 6 March 2020, 2AM– 4AM due to bank system maintenance.
Trip requests & other functions remain unaffected.
Hi driver-partners, do note that withdrawals will be temporarily unavailable on 6 March 2020, 2AM– 4AM due to bank system maintenance.
Trip requests & other functions remain unaffected.
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⏰ Time for a stretch break! 🏃 Exercise #5: Neck Stretch
It’s time to get moving! Doing simple stretch exercises contribute to your overall physical and mental wellness.
Did you know that turning your head very often to look at blind spots and mirrors can take a toll on the neck muscles? Doing the neck stretch regularly can help relieve the strain!
Instructions
1⃣ Tilt your head left, right; look up and look down and feel the stretch around the different neck regions
2⃣ Hold stretch for 15 seconds per side.
3⃣ Complete 2 sets.
Stretches help to prevent stiffness and increase mobility!
🔎 Read more: gjk.sg/mobilityexercises
Powered by:
Active Health & ActiveSG
It’s time to get moving! Doing simple stretch exercises contribute to your overall physical and mental wellness.
Did you know that turning your head very often to look at blind spots and mirrors can take a toll on the neck muscles? Doing the neck stretch regularly can help relieve the strain!
Instructions
1⃣ Tilt your head left, right; look up and look down and feel the stretch around the different neck regions
2⃣ Hold stretch for 15 seconds per side.
3⃣ Complete 2 sets.
Stretches help to prevent stiffness and increase mobility!
🔎 Read more: gjk.sg/mobilityexercises
Powered by:
Active Health & ActiveSG
School’s out! Win a Nintendo Switch! 🎮
The March school holidays are coming up! In the spirit of celebrating family, we’re giving you an opportunity to bond with your loved ones – over some harmless fun and laughter!
🟢 All you need to do is:
Submit a short video clip (up to 30 seconds) of you playing a funny trick on your family, and you might stand a chance to win a deluxe Nintendo Switch set, amidst other prizes.
🟢 Here are some suggestions:
1. Wake your child up extra early and convince them they’re late for school
2. Hide a fake cockroach in a family member's shoe
The more creative and fun your submission, the higher your chances of winning! Do be reminded to keep the trick harmless and non-dangerous. No family member(s) should be harmed in the process.
Stand to win:
🥇1st prize: Nintendo Switch, inclusive of 2 games (worth over S$600)
🥈2nd prize: $200 in Popular vouchers + 2 sets of card games
🥉3rd prize: $100 in Popular vouchers + 1 set of card game
📹 Submit video here:...
The March school holidays are coming up! In the spirit of celebrating family, we’re giving you an opportunity to bond with your loved ones – over some harmless fun and laughter!
🟢 All you need to do is:
Submit a short video clip (up to 30 seconds) of you playing a funny trick on your family, and you might stand a chance to win a deluxe Nintendo Switch set, amidst other prizes.
🟢 Here are some suggestions:
1. Wake your child up extra early and convince them they’re late for school
2. Hide a fake cockroach in a family member's shoe
The more creative and fun your submission, the higher your chances of winning! Do be reminded to keep the trick harmless and non-dangerous. No family member(s) should be harmed in the process.
Stand to win:
🥇1st prize: Nintendo Switch, inclusive of 2 games (worth over S$600)
🥈2nd prize: $200 in Popular vouchers + 2 sets of card games
🥉3rd prize: $100 in Popular vouchers + 1 set of card game
📹 Submit video here:...
Check your eligible incentives in the Driver app
Did you know that you can check your incentives within the Driver app? Simply tap on the incentives tab from 1AM daily to find out what incentives you’re eligible for. Rest assured - these incentives will not change daily.
⚠️ Important things to note
✔️With effect from Sunday, 15 March, you will not receive any SMS or inbox notification on your eligible incentives.
✔️You cannot opt in or out of your allocated incentives.
Did you know that you can check your incentives within the Driver app? Simply tap on the incentives tab from 1AM daily to find out what incentives you’re eligible for. Rest assured - these incentives will not change daily.
⚠️ Important things to note
✔️With effect from Sunday, 15 March, you will not receive any SMS or inbox notification on your eligible incentives.
✔️You cannot opt in or out of your allocated incentives.
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⏰ Time for a stretch break! 🏃 Exercise #6: Seated Hamstring Stretch
Engaging in simple stretch exercises daily improves your overall physical and mental wellness.
Your hamstring (muscles located at the back of the thigh) is minimally used during driving, and it is usually in a compressed state if you do not move around in your seat.
To help with reintroducing movement and fluid into the muscles, you can engage in the hamstring stretch.
Instructions
1⃣ While seated, straighten one leg out and keep clear of the pedals.
2⃣ Try to reach for your shoelace or toes and hold for 30 seconds.
3⃣ Repeat on the other side.
4⃣ Complete 2 sets.
Getting fitter doesn’t have to be hard. These easy steps will help you make exercise a normal part of your daily routine!
🔎 Read more: gjk.sg/keepingfit
Powered by:
Active Health & ActiveSG
Engaging in simple stretch exercises daily improves your overall physical and mental wellness.
Your hamstring (muscles located at the back of the thigh) is minimally used during driving, and it is usually in a compressed state if you do not move around in your seat.
To help with reintroducing movement and fluid into the muscles, you can engage in the hamstring stretch.
Instructions
1⃣ While seated, straighten one leg out and keep clear of the pedals.
2⃣ Try to reach for your shoelace or toes and hold for 30 seconds.
3⃣ Repeat on the other side.
4⃣ Complete 2 sets.
Getting fitter doesn’t have to be hard. These easy steps will help you make exercise a normal part of your daily routine!
🔎 Read more: gjk.sg/keepingfit
Powered by:
Active Health & ActiveSG
Complimentary 30-day COVID-19, Dengue Fever and Personal Accident Cover
Dear driver-partners,
As an extension of support and protection for you during this period, Gigacover is offering a complimentary 30-day personal coverage that provides you with a payout in the event of the following:
🔘 COVID-19
🔘 Dengue Fever
🔘 Personal Accident
Simply complete the signup process by 19 March (Thursday), 11:59PM to enjoy this complimentary cover.
🔎 For more details on the coverage and how to sign up: gjk.sg/30daycoverage-gc
Dear driver-partners,
As an extension of support and protection for you during this period, Gigacover is offering a complimentary 30-day personal coverage that provides you with a payout in the event of the following:
🔘 COVID-19
🔘 Dengue Fever
🔘 Personal Accident
Simply complete the signup process by 19 March (Thursday), 11:59PM to enjoy this complimentary cover.
🔎 For more details on the coverage and how to sign up: gjk.sg/30daycoverage-gc
Want to win a Nintendo Switch? 🎮
Don't miss out on a fun opportunity to bond with your loved ones this March school holidays!
🟢 All you need to do is:
Submit a short video clip (up to 30 seconds) of you playing a funny trick on your family for a chance to win a deluxe Nintendo Switch set, amidst other prizes.
⏰ Deadline: Monday, 16 March
🟢 Here are some suggestions:
1. Wake your child up extra early and convince them they’re late for school
2. Hide a fake cockroach in a family member's shoe
The more creative and fun your submission, the higher your chances of winning! Do be reminded to keep the trick harmless and non-dangerous. No family member(s) should be harmed in the process.
Stand to win:
🥇Nintendo Switch, inclusive of 2 games (worth over S$600)
🥈$200 in Popular vouchers + 2 sets of card games
🥉$100 in Popular vouchers + 1 set of card game
📹 Submit video here: gjk.sg/fam-video
Don't miss out on a fun opportunity to bond with your loved ones this March school holidays!
🟢 All you need to do is:
Submit a short video clip (up to 30 seconds) of you playing a funny trick on your family for a chance to win a deluxe Nintendo Switch set, amidst other prizes.
⏰ Deadline: Monday, 16 March
🟢 Here are some suggestions:
1. Wake your child up extra early and convince them they’re late for school
2. Hide a fake cockroach in a family member's shoe
The more creative and fun your submission, the higher your chances of winning! Do be reminded to keep the trick harmless and non-dangerous. No family member(s) should be harmed in the process.
Stand to win:
🥇Nintendo Switch, inclusive of 2 games (worth over S$600)
🥈$200 in Popular vouchers + 2 sets of card games
🥉$100 in Popular vouchers + 1 set of card game
📹 Submit video here: gjk.sg/fam-video
⚠️ Issues with Gojek’s 24-hour hotline
Dear driver-partners,
We are facing some intermittent issues with our 24-hour hotline and are unable to answer your calls now. If you require any assistance, you can still contact us via our in-app support or email us at drivercare.sg@go-jek.com. We apologise for the inconvenience caused.
Dear driver-partners,
We are facing some intermittent issues with our 24-hour hotline and are unable to answer your calls now. If you require any assistance, you can still contact us via our in-app support or email us at drivercare.sg@go-jek.com. We apologise for the inconvenience caused.
☎️ Gojek’s 24-hour hotline is back up & running
Dear driver-partners,
Our 24-hour hotline is back up – thank you for your patience and understanding! You can now call in at
Dear driver-partners,
Our 24-hour hotline is back up – thank you for your patience and understanding! You can now call in at
+65 3135 3135 for any support issues. Alternatively, you can contact us via our in-app support or email us at drivercare.sg@go-jek.com.⛔ GoHub & GoHub Express closure (17-20 Mar)
Dear driver-partners,
GoHub Express @ Carros will be temporarily closed from Tuesday, 17 March and GoHub @ Sin Ming from 12PM on Tuesday, 17 March to Friday, 20 March. This closure is for us to implement relevant measures for our Business Continuity Plan (BCP) in view of the developing COVID-19 situation.
Both GoHub @ Sin Ming and GoHub Express @ Carros will resume operations from Monday, 23 March onwards.
For any support matters, you can still contact us via our in-app support or email us at drivercare.sg@go-jek.com.
Thank you for your patience and understanding during this period.
Dear driver-partners,
GoHub Express @ Carros will be temporarily closed from Tuesday, 17 March and GoHub @ Sin Ming from 12PM on Tuesday, 17 March to Friday, 20 March. This closure is for us to implement relevant measures for our Business Continuity Plan (BCP) in view of the developing COVID-19 situation.
Both GoHub @ Sin Ming and GoHub Express @ Carros will resume operations from Monday, 23 March onwards.
For any support matters, you can still contact us via our in-app support or email us at drivercare.sg@go-jek.com.
Thank you for your patience and understanding during this period.
🚨 Issue with Gojek hotline
Dear driver-partners, our hotline is temporarily down due to a technical issue. Meanwhile, please do not hesitate to write in to us via in-app or email us at drivercare.sg@go-jek.com. We will update again once this is resolved. Thank you for your patience.
Dear driver-partners, our hotline is temporarily down due to a technical issue. Meanwhile, please do not hesitate to write in to us via in-app or email us at drivercare.sg@go-jek.com. We will update again once this is resolved. Thank you for your patience.
🚨 Issues with in-app chat/call function
Some drivers have reported an issue with the in-app chat and call function. Pls bear with us while we look into it. We'll keep you posted once the issue is resolved.
Some drivers have reported an issue with the in-app chat and call function. Pls bear with us while we look into it. We'll keep you posted once the issue is resolved.
👍 All-new: System cancelation within the Driver app
As an added protection for you, we have allowed driver-partners to request for 7 cancelations per week without affecting their performance. That means you can focus on driving and hitting your incentive targets!
What’s new?
You can now request for a system cancelation within the Driver app without having to call in, limited to 7 system cancelations per week that would not affect your performance (starting every Monday 12:00AM to Sunday 11:59PM).
🔎 Here’s a step-by-step guide on how to submit your cancelation request through the app: gjk.sg/cancel-order
As an added protection for you, we have allowed driver-partners to request for 7 cancelations per week without affecting their performance. That means you can focus on driving and hitting your incentive targets!
What’s new?
You can now request for a system cancelation within the Driver app without having to call in, limited to 7 system cancelations per week that would not affect your performance (starting every Monday 12:00AM to Sunday 11:59PM).
🔎 Here’s a step-by-step guide on how to submit your cancelation request through the app: gjk.sg/cancel-order
👍 Update: In-app function
Our in-app chat function are back up and running. Thank you for your patience! Drive safe!
Our in-app chat function are back up and running. Thank you for your patience! Drive safe!
👍 Gojek hotline
Dear driver-partners, the issue with our hotline has been fixed. Thank you for your patience. Happy driving!
Dear driver-partners, the issue with our hotline has been fixed. Thank you for your patience. Happy driving!
🚨 Gojek hotline unavailable on 18 Mar (01:00AM to 08:00AM)
Dear driver-partners, do note that Gojek hotline will be temporarily unavailable on 18 March 2020, 01:00AM– 08:00AM due to system maintenance. Meanwhile, please do not hesitate to write in to us via in-app or email us at drivercare.sg@go-jek.com. Thank you for your patience.
Dear driver-partners, do note that Gojek hotline will be temporarily unavailable on 18 March 2020, 01:00AM– 08:00AM due to system maintenance. Meanwhile, please do not hesitate to write in to us via in-app or email us at drivercare.sg@go-jek.com. Thank you for your patience.
☎️ Changes in Gojek hotline operating hours (8AM – 7PM)
Dear driver-partners,
In view of the developing COVID-19 situation globally, there will be limited services rendered for our phone support.
We will be operating from 8AM to 7PM daily and will only be handling accidents and time-sensitive cases for the time being. As we are unable to staff our contact centre at full strength, you may experience an increase in waiting and response time for our support.
Thank you for your patience and we apologize for any inconvenience caused.
For any other enquiries, you can contact us via our in-app support or email us at drivercare.sg@go-jek.com.
Dear driver-partners,
In view of the developing COVID-19 situation globally, there will be limited services rendered for our phone support.
We will be operating from 8AM to 7PM daily and will only be handling accidents and time-sensitive cases for the time being. As we are unable to staff our contact centre at full strength, you may experience an increase in waiting and response time for our support.
Thank you for your patience and we apologize for any inconvenience caused.
For any other enquiries, you can contact us via our in-app support or email us at drivercare.sg@go-jek.com.