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✓ Introduction to a career in hospitality

Lesson 1- A Career in Hospitality

• The hotel with most room is located in *Moscow, Russia*
• The city with the highest number of 5* hotel (75) is *London, UK*
• A restaurant with the fastest ever food service is located in *Guadalajara, Mexico*

Lesson 2 - *Types of hospitality*

(Bed & breakfast, camping ground, hostel, air BnB apartment) - *lodging and accomodation*

Fast Food, bar, nightclub, cafe, catering, takeaway - *food & beverages*

Spa & massage, painting class, bowling, picnic, concert - *recreation*

Ships, cabs, trains, planes - *Travel & tourism*


Lesson 3 - *Working in hospitality – what is the experience like?*

• A hotel staff should provide assistance, even when a customer rejects it. ( *False* )

• Keeping the customers happy is sufficient nowadays ( *False* )

• A personal note left in a guest room is an example of personalized service ( *True* )

• The customer is a king ( *True*)

-----------

✓ *Customer Journeys and Workplaces*

Lesson 1 - *Customer journeys*

Catering, lunchbox, street food- *food & beverages*

Campsite, holiday homes, resort - *accommodation*

Sport, theatre, zoo - *recreation*

------------

✓ *Competencies and Skills*

Lesson 1 - *It’s all about that smile (soft skills)*

• *House Keeper* (good fitness level, process overview, conscientiousness)

• *Barista* (Service Orientation, communication skills, creativity)

• *Front office Manager/Receptionist* (communication skills, empathy, service Orientation)

• *F & B supervisor/Manager* (organizational skills, process overview, communication skills, leadership skills)

• *Kitchen Help* (Accuracy, ability to follow instruction and work fast under pressure)

Lesson 2 - *Knowledge is key (hard skills)*

• *Virtual Reality Designer* (create virtual experiences)

• *Reservation Agent* (makes reservation in restaurant, for concert tickets, etc)

• *Online service agent/virtual assistant* (Communicates with clients via chat function to answer specific questions)

• *Expert in online marketing* (develops and carries out concepts on product promotion through social media)

• *Data Analyst* (Analysis preferences for restaurant entertainment facilities, recreation, etc)

Lesson 3 - *Use your skills in other industries*

• in the list below, find transferrable skills

Ans: Select first answer, 3rd answer, 6th answer and 7th.

• Let’s have a look around and match jobs in hospitality with jobs in other industries:

*Customer Service representatives* (contact centre worker in other branches)

*Cleaning Personnel for offices* (housekeeping)

*Inventory manager at a logistics company* (hotel manager)

--------------

✓ *Career Perspectives How to Get Started in Hospitality*

Lesson 1&2 - *Career perspectives*

1. Select all answers
2. Yes
3. Select 2nd and 3rd answer
4. Select all answers
5. Select 1st and 3rd answer
6. Select first, 3rd and last answer